Brother2Brother Reviews 

7,262
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I bought a Christmas present at 70% of the RRP (and the price I was finding everywhere else). The item was authentic (Ralph Lauren t-shirt) and the fit was as described. Arrived on time even during th... See more

Rated 5 out of 5 stars

After I had placed the order for a hoodie I read some of the reviews and was a little worried about some of the feedback. However, they delivered as promised and on time so I can't fault b2b...I don't... See more

Rated 2 out of 5 stars

I’d used your site before, but this time asked I asked to change my shipping address because delivery for some reason had an old address. I realised it within 24hours of the order and immediately rea... See more

Rated 5 out of 5 stars

I had never heard of Brother2Brother before my purchase but I’m so glad I have now. I was looking for an overshirt (that I was hoping to get for Christmas) and came across the Fred Perry one I was a... See more

Company details

  1. Men's Clothing Store

Written by the company

Founded in 1985, Brother2Brother was created with the vision of making luxury, high-end fashion more easily accessible to consumers all over the UK. While we specialise in luxury designer clothing, footwear and accessories for men and children, many of the garments we stock have a broad appeal across all genders, leading Brother2Brother to have established itself as one of the most respected independent fashion retailers in the UK with a fast-growing and loyal customer base. - Our customers are at the heart of what we do. Operating out of 6 prime location retail stores in Reading, Sheffield, Milton Keynes, Southend, Crawley, and Basildon, as well as our expansive range available online, we strive to provide an unrivalled level of customer service however you choose to shop with us. Our dedicated team of buyers scour the globe to bring you the very latest trends, attending fashion shows worldwide to ensure our customers have access to the highest quality of products available. - We are constantly driving to bring you the very latest designer menswear brands, and our range is one of the largest in Europe, with many of the brands we stock being exclusive to Brother2Brother. Our luxury brand portfolio includes Versace, Valentino, Moncler, Dsquared2, Givenchy and Giuseppe Zanotti Footwear to name but a few, and we are also proud to stock a vast range of popular contemporary brands, such as Kenzo, MCQ, Mallet, C.P Company and many more. - As our loyal customer base grows, so do we. Brother2Brother is committed to consistently evolving our brand mix to ensure every customer can find something they like. Whether you prefer to shop online or in store, you can be reassured that Brother2Brother will always deliver on service and standard as the UK’s number one destination for luxury, high-end fashion.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

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4.1

All reviews

(7,262)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good delivery timing

Good delivery timing, the T-shirt men’s large in the Versace fitted well and suitable for a size L.

Would recommend this website ✅

December 27, 2023
Rated 5 out of 5 stars

Good service

Fast shipping to Northern Ireland (have used B2B twice recently and found the same both times). Will use again

January 2, 2024
Rated 1 out of 5 stars

Returns.

For the price of items your are selling and profit your company is making, to then make customers pay for their own returns (especially when it's no fault of their own that items need to be returned) is absolutely disgusting.

January 2, 2024
Rated 1 out of 5 stars

I placed an order for two items

I placed an order for two items. The order arrived on the 03.01.24 both items were advertised as a large.

1- Balmain t shirt chest measurements were 25 inches. Which would equate to an XXL.

2- Valentino sweatshirt chest measurements were 24 inches. Which again would equate to XL/XXL.

This is the second time this has happened with sizing being massively out of sync with what they should be when I have placed orders. This is clearly a manufacturing fault, therefore a returns label should be provided as per the returns policy.

I requested a returns label four times. I also sent pictures and messaged them on their WhatsApp number as advertised on their website. I received a response advising I could return but no returns label was provided, and then I received a 2nd response advising we are only operating by email.

I have since emailed on three separate occasions requesting said returns label without response. This is absolutely disgraceful customer service. I am now clearly being ignored. The worst thing about this is the person I was initially liaising with was the customer service manager. Shocking is an understatement!!

January 3, 2024
Unprompted review
Rated 2 out of 5 stars

I’d used your site before

I’d used your site before, but this time asked I asked to change my shipping address because delivery for some reason had an old address. I realised it within 24hours of the order and immediately reached our to customer care via email as their phone were switched off. At this stage my parcel was not ready nor dispatched, and they failed to update my correct address. I reached out to both customer care & DPD delivery but both of them dint take any responsibility.Also it’s supposed to be next day delivery, I’ve placed my order the 4th and it’s not out yet. (It was before 3pm)

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

they don't inspect it at all

17 December 2023, I ordered a Moncler Citala model. The delivery was fast, but I received a strange model. I guess they don't inspect it at all. The customer center doesn't respond very well. Because of them, a huge amount of emotion and time is wasted. I think it's the worst experience ever. I wonder when the refund will be made

December 18, 2023

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