Brown Living™ Reviews 

108
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of great quality, deeply appreciating the sustainable options and wonderful designs available across the catalog. Many people truly love the soft fabrics and find the items very comfortable for regular daily use. However, some customers also noted serious issues regarding missing items and heavily delayed shipping times during fulfillment. Others experienced frustrating communication problems when trying to reach out to the team for customer support assistance. Additionally, a few buyers received wrong products and struggled to get proper help or full refunds.

What people talk about most

Product

Consumers have mixed feelings about the products, reporting both satisfaction and frustration. While many... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent fabric and long lasting designs.... See more

Order

People report profound dissatisfaction and disappointment with order experiences. Reviewers consistently... See more

Delivery service

Customers had ambiguous experiences with delivery_service, reflecting a wide range of satisfaction levels.... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread disappointment and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The cloth quality of the pants. I was expecting soft cotton while this is more like tusser cotton. Very thick and not ideal for summer.

Rated 3 out of 5 stars

I think the pants are a bit short in length...I am 6 feet tall and the pants seems to be 1 inch short in length

Company replied

Rated 3 out of 5 stars

Updating this to 3 stars. The products themselves are excellent, well sourced. But long shipping time and poor support. Order well in advance and wait. It will happen eventually. (I updat... See more

Company replied

Rated 4 out of 5 stars

The company's mission is resonating. Good quality products and good service!

Company replied


Company details

  1. Online Marketplace

Written by the company

Brown Living is India’s first planet-positive online platform for eco-conscious consumers to discover and shop from verified sustainable brands and make an impact. We deliver Brown Lens© Certified products to our customers without any waste or plastic. We plant trees from our profits to ensure your orders are 100% carbon neutral. We offer a wide range of everyday-use products, specially curated for a sustainable, vegan, plastic-free, toxin-free and zero-waste lifestyle. Each product is locally made in India and handpicked after evaluating its environmental & social impact.


Contact info

3.2

Average

TrustScore 3 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.2

All reviews

(108)

58 reviews in the last 12 months

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Rated 2 out of 5 stars

The top I bought was very thin and…

The top I bought was very thin and doesn't seem to be of good quality. The elastic bands on the arm holes are super tight and cut off blood supply.

The t-shirt on the other hand seemed of better quality.

September 25, 2024
Rated 2 out of 5 stars

I had bought a pack of six soy wax…

I had bought a pack of six soy wax candles shaped like sweets. I absolutely loved the idea and the candles looked like real sweets, complete with the silver virk, which was incredible. However, when I received the package, I got a small 4x4 square box with four sweet candles. I thought for 500 + 100 for shipping, what I received was too little and not at all something I could gift. I lit the candles myself. I do like the idea though.

October 25, 2024
Rated 1 out of 5 stars

Brown Living (Living Brown Pvt Ltd.) is a fraud company

This is a fraud company working with a fraud delivery partner Delhivery. They took my money and did not deliver the product. I kept following up with Delhivery for the product delivery they said it has reached the destination warehouse and will be delivered soon and after a month they said that the package is lost and I should contact the sender.

There is no customer support or option to cancel the order and ask for a refund.

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

They took my money without delivering product

I ordered some organic handkerchiefs from Brown Living (prepaid). They never got delivered. The company has marked them as delivered and their automatic system keeps calling me for product feedback. This company has no customer support whatsoever. I've tried email and whatsapp. They only use those for self promotion and not to help customers. I was home throughout the claimed delivery period and nobody even rang the doorbell nor did they leave the package with the security guard. Incredibly callous attitude for a company that makes tall claims about sustainability and whatnot.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Products from this website are really…

Products from this website are really great. I and my family can feel the soothing nature of the products as there are no chemicals, including all home care products and personal care products. The delivery is also prompt with provision for tracking of the products. In short I can say that I got addicted to Brown Living...

August 26, 2024
Rated 1 out of 5 stars

Poor quality in terms of service and material

I ordered 2 things. I ordered a collapsible cup and metal straw. The collapsible cup came after a week and it was not steady enough and would collapse back easily. So NO it can not be used to drink anything. It’s been over 14 days and I have not still received my metal straws. Worst experience I’ve ever had. This is what I get when I decided to be environmentally conscious. Thank you. Noted.

August 26, 2024

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