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See what reviewers are saying

Rated 5 out of 5 stars

I was not able to login due to "account not available, please contact customer service", but I contacted customer support and BTCC solved the problem within 3 days. I am very nice surprised about BTCC... See more

Rated 1 out of 5 stars

I joined the exchange coz they were offering bonuses for depositing. After I made a profit n try to withdraw the exchange halted my funds for a month. After talking to support endlessly they took away... See more

Rated 1 out of 5 stars

I’ve had an extremely frustrating experience with BTCC. It’s been over 6 months since I first contacted their support team about my blocked funds, and nothing has been resolved. I still canno... See more

Rated 5 out of 5 stars

The copy trading feature lets me replicate top-performing traders strategies. Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.

Company details

  1. Non-Bank Financial Service

Written by the company

Founded in June 2011, BTCC is one of the world's longest-serving cryptocurrency exchanges with the slogan "Exchange for a better future". BTCC prides itself on providing crypto futures trading services to users worldwide with market-leading liquidity, offering perpetual futures on over 300 cryptocurrencies and spot futures on over 200 cryptos, including BTC, ETH, DOGE, LTC, SOL, XRP, SHIB, and many more. Introduced in 2023, BTCC's copy trading is one of their user-favorite features, boasting a total of 600,000 total copy traders and 15,000 all-time lead traders since it was rolled out. With their new global brand ambassador, Jaren Jackson Jr., BTCC continues to expand its reach and educate users worldwide about crypto trading opportunities. As of June 2025, BTCC has over 9.1 million registered users worldwide, living up to its vision of making crypto trading reliable and accessible to everyone.


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

385 reviews

5-star
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1-star

Replied to 32% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

BTCC is fantastic for beginners like…

BTCC is fantastic for beginners like me! The "Copy Trading" feature is super easy to use and perfect for learning futures trading. The demo account lets you practice risk-free, and the clear fee structure makes everything transparent. I love how intuitive the app is—copying trades is a game-changer! Highly recommend BTCC for anyone starting out. 5 stars!

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL WITH SHADY BEHAVIOR FROM THE BTCC EXCHANGE TEAM

I am starting to see this exchange starting to do the same that I have seen with other exchanges like Weex. They are freezing accounts out of the blue with bs excuses. They froze my account today at 1am and I happened to be up and noticed that I could not transfer $45 that I had in my futures wallet to my regular wallet. I contacted their support team immediately and sent them the snap shot. Five minutes later I could not sell any position. The market started to dump and I could not take profits on my positions before they turned red because they had frozen the account. This is very suspicious behavior. To make matters worse, as I was chatting with their support team, the $45 that was in my futures wallet, which the system would not let me move, went down by half. I sent their customer rep the snapshot about the missing money. After an hour on the chat, she told me that she would send all the issues to her team and that they will update me via email. I told her that I needed them to unlock the account asap because my positions could liquidate if the market dumps and they would be solely responsible for reimbursing my money. There was no reason for freezing my account. I decided to look up the reviews on this site and saw that others were going through the same thing the last couple of days. I attached those reviews to the chat and they immediately unlocked my account and restored all my functions. This is very suspicious behavior by this exchange. I don't know why they would risk their reputation and the support of all affiliate YouTube influencers for freezing accounts and taking people's money. After FTX and Luna, the FBI crypto fraud team and DOJ takes this type of behavior very seriously. They can shut them down even if they are in Lithuania. Before all this happened, I had already been in contact with the FBI about the FTX/Luna situation. IF I see any more shady type behavior from their team on my account, I am calling my contact and having them look into this exchange. I am tired of getting played by exchanges.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Full scam

Full scam

Good afternoon, I am your user, my UID is fjvdlq
My name is Nikita

I am a trader on BTCC exchange.
I have the SVIP1 client level

On 04/17/2025 my trading was blocked, namely, I can only close positions, and I cannot open new ones. I traded futures, so I can only talk about them.

They did not tell me the reasons, no matter how much I insisted in correspondence with the SVIP client manager.
The manager said that only the security department has such data, with whom he cannot connect me.

I am writing you an official letter of request, in which I ask you to clarify the reasons for my blocking. I am an honest trader, for several months, absolutely satisfied, I have been conducting simple trading on your exchange, which I am happy with, I do not understand at all what was found bad in my trading.
If necessary, I can provide my verification data, namely a passport of a citizen of the Russian Federation, a driver's license, utility bills, a video with me or a live broadcast to prove that I am real.

Since I was banned from trading on 04/17/2025, I made a video of my personal account on your service, transaction history, history of deposits, write-offs, history of withdrawals and other evidence of the existence of my account.
04/18/2025, I was logged out of my account and I could not log in to it anymore.

In this regard, I ask you to either provide me with information about what I violated and under what regulations, or unblock the account and let me trade normally.

In case of ignoring the letter, as well as refusal to provide detailed answers, I will be forced to contact the regulator of your exchange, namely in Lithuania, write a similar letter and attach all the evidence that you are deliberately blocking accounts under any pretext and trying to illegally appropriate clients' funds that they deposited on the exchange, as well as earned.
If this is really so, then you are engaged in crime and fraud. The regulator will revoke your license in the event of a trial.
Therefore, at this moment I propose to peacefully consider my claim, write a detailed answer, what I violated and how to fix it.

April 17, 2025
Rated 5 out of 5 stars

Great so far

Traded btc/usdt futures during a cpi news release.
Minimal slippage, order filled as expected, no platfrom freeze.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

Deposit eth, no issues.
Withdrawal fees depend on the coin, so read up before withdrawing. Overall pretty clear once you know the rules.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Withdrawals

Withdrawal took a few hours, not bad but not super fast either.
Good so far.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam. Continuously need to pay fees to withdraw any funds.

Keep paying fees then blocks logging in.

April 2, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi Greg, under normal circumstances, users only need to pay standard withdrawal fees. Could you please send us an email at support@btcc.com describing the specific issues you faced? This would allow us to investigate your situation and assist you more effectively.

Rated 1 out of 5 stars

Don't be fooled by the high rating!

I unfortunately joined this trading platform and found it to be uneasy to use compared to the previous ones I've used like coinbase. Immediately after opening my account, I had to contact tech support to learn that my funds were placed in futures instead of my current trading account. I did not have full access to my funds. After being on a chat (unable to get a human) for hours to get the issues fixed, I realized this platform wasn't the or me. The bot or poorly trained person (Rosie)was only able to regurgitate forms that did not have anything to do with my issue. I wanted to withdraw the money I'd just deposited moments ago. It isn't allowed. You can only transfer crypto once you've deposited money into your account. I was forced to agree to a fee that started at 6% and grew to almost 17% by the time it was completed (and took DAYS!) This is a nickel and dime fee company with zero customer support. Please beware!

April 19, 2025
Unprompted review
BTCC logo

Reply from BTCC

Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered while using our platform.

We'd like to clarify that BTCC is primarily a crypto futures exchange, which differs from spot trading platforms like Coinbase. This fundamental difference explains some of the challenges you experienced.

Regarding withdrawal fees: As outlined in our policies, BTCC charges additional withdrawal fees for users who haven't traded crypto futures or whose margins are less than 30% of their crypto purchase amount. This policy exists to maintain platform integrity and prevent potential misuse of our services.

We understand this may have been unexpected, and we apologize that this wasn't clearer during your onboarding process. We're continuously working to improve our customer support experience and make our platform policies more transparent for new users.

If you'd like to discuss your specific situation further or need additional assistance, please contact our support team directly at support@btcc.com.

We value your feedback and will use it to enhance our services moving forward.

Rated 1 out of 5 stars

BTCC copy trading is a scam

BTCC copy trading is a scam. All of the copy traders are AI, you are not really copying a real trader and you will lose all of your money. The support center is all AI. They only have about 10 responses. BTCC loses the trades on purpose so they can collect on more fees. Stay away from BTCC. ITS A SCAM

April 21, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi Jason, we receive hundreds and thousands of lead trader applications daily and the traders you see on our platform are actual traders trading on the platform. We're sorry that you couldn't find what you looked for on our support center. Please rest assured that we never manipulate trades. The crypto market is highly volatile, which is why we often advise our users to set up stop-loss orders to minimize risks.

If you would like to continue trading with us, please send us an email at support@btcc.com. Our team will do our best to answer any questions you have regarding our platform.

Rated 5 out of 5 stars

Clear conditions

The newcomer promotion at BTCC is incredibly generous, with clear tasks and achievable rewards. Platform usability is excellent for both beginners and professionals. Customer service consistently delivers prompt solutions whenever I have queries. BTCC is highly recommended for new crypto traders.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Good

Trading fees are exceptionally low, making frequent trading affordable

April 16, 2025
Unprompted review
Rated 2 out of 5 stars

got scammed on copy tradeing, cs are bad

Trading futures and spot is great, the Customer service I would rate minus 5 if I could, total garbage, first time i contacted them they said they would escalete my enquiry and get back to me, they never did, they second time was to complain about a main copy trader who when I opened my trade would instanly close it and then re opened the same trade going the same way, LONG and then instanly closed that, never even authorized a second trade but was charged for both, BTCC customer service said read the terms, I am sure in there it does not say a main trader can close and reopen trades just to make more money from copiers, both trades were opened and closed in less than 30 seconds, customer service are full of bs, do not care and ignore the customer, go elsewhere if copy trading.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good exchange

I've been using BTCC primarily for copy trading and the experience has been fantastic. Plenty of profitable lead traders to follow like Mason and Binssi. The interface is intuitive, letting you easily track and replicate succesful strategies. Crypto deposits are instant, withdrawals timely. Overall, highly recommended for beginners wanting to learn quickly.

April 10, 2025
Unprompted review

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