I’ve had an excellent experience using BTC Markets. The platform is clean, reliable, and easy to navigate whether you’re new to crypto or have been trading for a while. Deposits and withdrawals ar... See more
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See what reviewers are saying
Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have... See more
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High fees and they put a permanent ban on your account if you decide to take crypto off the exchange and don’t give any reason to justify their decision. Go with someone else Swytx coinbase kraken exo... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deposits and withdrawals are shockingly fast!
Deposits and withdrawals are shockingly fast ! I haven’t used this platform in years and they’ve done so much since to make trading experience better. Thank you devs!
March 26, 2026
Reply from BTC Markets
Hi Jorwel Maszniew,
Thank you so much for your kind words! We're thrilled to hear that you've noticed the improvements and are enjoying the faster deposits and withdrawals. Our team has worked hard to enhance the trading experience, so it means a lot to know it's making a difference for you.
BTC are dominating and over reaching
BTC are dominating and over reaching. They wanted all my personal details, names, relationships, detailed information on my assests, what I was doing with them, how and why I was purchasing crypto, where and why it was moving. They expect complete visibility of my details and assets, and locked my account and ability to make transfers as they weren’t happy with my plans. The experience is guilty until proved innocent, and BTC wouldn’t reveal any of their information or sources of information about what they ‘knew’ about the supposed issues. 0/5 stars
March 25, 2026
Reply from BTC Markets
Hi Brenton,
As a regulated platform, we have a responsibility to keep our customers and their funds safe, especially in an environment where scams and fraudulent activity are increasingly common. In some situations, this means asking additional questions or temporarily restricting account activity while we verify transactions.
Please be assured these checks are not about assuming wrongdoing, but about meeting our legal obligations and protecting you from risks that may not be immediately visible.
We appreciate your feedback and will use it to improve how we communicate and support customers through these processes.
Easy, Fast, Simple.
Everything is pretty straight forward. Flexible and simple to send/receive and bank payments are instant as well.
March 20, 2026
Reply from BTC Markets
Hi Alex,
Thanks for your great review! We're glad you're enjoying the simple experience and fast payments. We appreciate your support!
I just got absolutely ripped off on BTC Markets…
I just got absolutely ripped off on BTC Markets and I’m furious. I deposited $1888 AUD, went to buy BSV, and simply selected the default options like any normal person would. It defaulted to a limit order, I hit enter without thinking twice (because I trusted the platform), and the order filled instantly at $30.81.
The actual spot price at the exact same moment was $22.10.
That’s an instant $480 loss the second I was “in position”. My entire account value dropped by over 30% before I even had time to blink. No warning, no clear indication the spread was that insane, nothing. Just a silent rug-pull because their order book is so thin and their default settings are predatory.
I immediately checked CoinSpot — same trade, same time, the bid/ask spread was tight and I would have paid close to the real market price. Night and day difference.
BTC Markets is a total rip-off. Their “defaults” are designed to screw beginners and anyone who dares to trust the platform. I will never use them again and I strongly recommend everyone else sticks to CoinSpot instead. At least there you actually get what you pay for instead of getting robbed in broad daylight.
Absolute garbage exchange. 1/5 stars and I’d give it zero if I could.
March 18, 2026
Unprompted review
Reply from BTC Markets
Hi Tom,
We’re sorry to hear about your experience. BTC Markets is an exchange, we don’t set or provide default pricing. All prices come from other customers placing buy and sell orders.
When placing an order, the system shows the best available sell price in the order book at that time. This reflects what another customer is asking. Traders can choose to accept that price or enter their own and wait for it to be filled.
Before confirming, traders are given an additional opportunity to review the order details, including a clear warning and visual indicator where pricing differs from the broader market. This must be actively acknowledged before the order can be completed.
— BTC Markets Team
Ease of buying and selling
February 28, 2026
Reply from BTC Markets
Hi Aaron,
We're glad to hear that you find buying and selling on our platform easy and convenient. Our goal is to make every transaction smooth and user-friendly, and it’s great to know we’re meeting your expectations
I trust this exchange for their…
I trust this exchange for their services and SAFU of crypto/funds.
February 3, 2026
Reply from BTC Markets
Hi MAREE KATHERINE STEEL,
Thank you for your trust and kind words! We’re committed to providing secure, reliable services and prioritising the safety (SAFU) of our users’ funds at all times. Your confidence means a lot to us, and we’ll continue working hard to maintain the highest standards
Disappointed
My experience was less than efficient
Initial deposit attempts to deposit funds were returned back to my bank multiple times despite following the instructions provided. Confirmation by email was the only communication. The issue was only resolved after I independently adjusted the transfer method to BSB.
Customer service is entirely email-based. There is no published phone number and no way to leave a voicemail. I only received a call after specifically requesting to speak with a human, and the call came through as “No Caller ID,” which undermines trust in an environment where customers are warned about scam risks.
During the crypto withdrawal process, compliance decisions appeared to rely on internal assumptions rather than direct clarification from me. Relevant departments did not speak to me directly, only email and conclusions were drawn via internal notes, which created avoidable stress.
To acknowledge the positive: once escalated, the team did increase my cash withdrawal limit and my funds were returned to my bank successfully.
My decision to move my funds elsewhere reflects that the current structure and restraints are not aligned with my needs going forward. Unfortunately BTC Markets are not a company I could recommend.
I offer this feedback in the spirit of process improvement.
Kaye
March 17, 2026
Reply from BTC Markets
Thanks for taking the time to share your experience, Kaye. We’re sorry to hear the process felt inefficient and caused frustration, particularly around deposits, communication, and the withdrawal review. We understand how important clear guidance and timely support are, and your feedback on these areas has been noted. While some steps - especially around withdrawals - require careful review as part of our security and regulatory obligations, we recognise that the experience can feel unclear at times and are working to improve how this is communicated. We do appreciate you acknowledging the support you received toward the end of the process, and we’re glad your funds were returned successfully. Thank you again for your feedback - it’s valuable in helping us improve.
Ease of use.
March 16, 2026
Reply from BTC Markets
Hi Ian,
We’re so pleased to hear that you found our crypto exchange easy to use. We work hard to make buying, selling, and managing crypto as simple and straightforward as possible. Your feedback means a lot to us, and we truly appreciate your support.
Been buying crypto with BTC markets…
Been buying crypto with BTC markets since it opened - has never let me down.
March 16, 2026
Reply from BTC Markets
Hi Lucy,
Thanks so much for your support and loyalty since the early days of BTC Markets. We’re thrilled to hear we’ve consistently delivered for you, and we really appreciate you taking the time to share your experience and support.
This was a marathon
This was a marathon. Kevin did have a lot of patience we finally got there to do 2 authentication step and finally withdraw money. The hurdles you have to jump through is rediculous
March 16, 2026
Reply from BTC Markets
Thanks for your feedback. We understand the process can feel frustrating, particularly when a 2FA reset is required. These steps are in place to protect customer accounts and ensure that withdrawals are only authorised by the rightful account holder. I’m glad to hear Kevin was able to assist and get everything resolved in the end. We appreciate your patience throughout the process.
Reply from BTC Markets
Hi Lisa Wade,
Thank you for the amazing 5-star review. We’re so glad to hear you’re happy with your experience on our exchange. We really appreciate your support and look forward to continuing being part of your crypto journey.
I have opened my account with BTC…
I have opened my account with BTC markets more then 8 years ago.. BTC is very professional, extremely cautious when it comes to securing your assets.
I highly recommend BTC MARKETS for crypto lovers
March 14, 2026
Reply from BTC Markets
Hi Suleyman Kokcinar,
Thank you so much for your loyalty and support over the past 8+ years. We truly appreciate your kind words and are delighted to hear that our professionalism and cautious approach to security have given you confidence in managing your assets with us. Your recommendation means a lot to the team, and we’re proud to support passionate crypto investors like you.
Reply from BTC Markets
Hi Adam,
Thanks for your review! We're pleased to hear your transaction was quick and straightforward. Making the process simple and efficient for our customers is always our goal.
Do Not Use For Transactions
Apart from the excessive fees, use for online shopping results in frozen assets for vague, unspecified reasons.
Presumably works OK for trading.
March 11, 2026
Unprompted review
Reply from BTC Markets
Thanks for your feedback. We’re sorry to hear about your experience. In some cases, transactions may be temporarily restricted while our team reviews activity to ensure the security of customer accounts and to meet our regulatory obligations. We understand this can be frustrating, but these checks are designed to help protect users and the platform. If you’re still experiencing issues, please reach out to our support team so we can review your account and assist further.
Reply from BTC Markets
Thanks for your feedback. We understand that additional verification for crypto withdrawals can be frustrating. These checks are in place as part of our security and regulatory obligations, and are designed to help protect customers from fraud, scams, and unauthorised activity. If you’re having trouble completing the process, please reach out to our support team and we’ll be happy to assist further.
Very satisfied as long term customer, amazing customer support!
I've been a BTC Markets customer for many years now and have always found their customer support to go above and beyond, making sure my needs as their client are always met. On the most recent occasion, I needed help transferring some assets from one platform to another and I'd missed a crucial step. After reaching out to the BTC Markets customer support team, they were able to guide me to get my transaction processed. Even though it was something I was failing to do correctly on another exchange! In other words, they provided support to me as their client to troubleshoot my error in transacting on another (competitor) platform.
August 11, 2025
Reply from BTC Markets
Hi Shannon,
Thank you for your kind words and for being a valued BTC Markets client over the years. We're delighted to hear that our support team was able to assist you and help resolve the issue with your transfer. Our goal is always to go the extra mile to ensure our clients have a smooth experience, even when navigating other platforms. We truly appreciate your feedback and your continued trust in BTC Markets.
Safety..!!
Safety... these guys look after you all the way. Have had no issues at all. Everything is simple to understand. Was referred by a mate who has used for years. Glad I went with them!!!
March 6, 2026
Reply from BTC Markets
Hi Steven Bosten,
We appreciate you taking the time to leave a review. We're glad to hear your experience with BTC Markets has been smooth and easy to understand. It's awesome that your mate recommended us. Referrals from long-time users mean a lot.
Too long and too restrictive
My application took a very long time, longer than any other exchange. In the end I was refused permission to transfer btc to my cold wallet. The excuse about protecting me doesn't hold water. It was patronising and insulting. I think this exchange is more possessive about its btc than any other exchange. So the term 'exchange' doesn't really apply.
March 6, 2026
Reply from BTC Markets
Hi Bill,
Thank you for sharing your feedback. We understand your frustration regarding your recent withdrawal request and the time it took to process. Our team carefully reviews transactions to ensure the security and compliance of all accounts. In some cases, this may result in limitations being applied to certain withdrawals, particularly when large amounts are involved or additional verification is required. We appreciate your understanding as we strive to balance security with user experience, and we’re always looking for ways to improve our processes.
Simple to use
March 3, 2026
Reply from BTC Markets
Hi Joseph,
Thank you for your kind words! We're pleased to hear that you find BTC Markets easy to use. Our team is committed to providing a seamless and user-friendly trading experience.
Reply from BTC Markets
Hi Martin,
Thank you for trusting us with your crypto journey! We’ll continue working hard to deliver fast transactions, strong security, and the best possible experience.
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