I’ve had an excellent experience using BTC Markets. The platform is clean, reliable, and easy to navigate whether you’re new to crypto or have been trading for a while. Deposits and withdrawals ar... See more
Company replied
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Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have... See more
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High fees and they put a permanent ban on your account if you decide to take crypto off the exchange and don’t give any reason to justify their decision. Go with someone else Swytx coinbase kraken exo... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A+ Aussie Exchange!
I've always found BTC Markets to be a reliable and trustworthy exchange. I am Australian and therefore prefer to use an Australian Exchange. The instant Osko transfers are great too!
January 15, 2026
Reply from BTC Markets
Hi Brett Mason,
We really appreciate you taking the time to share your experience! Being a trusted and reliable exchange for Australian users is something we take seriously, so it means a lot to hear your feedback. We’re glad the instant Osko transfers are working well for you too. Thanks again for choosing BTC Markets.
Simple Business
I'm impressed with the ease of transacting on BTC Markets. Information provided is clear, no hiccups with depositing, buying, selling and withdrawing.
January 15, 2026
Reply from BTC Markets
Hi Debbie Davis,
We’re glad to hear you’ve had a smooth experience with deposits, trading, and withdrawals. Providing clear information and seamless transactions is a top priority for us, and your review means a lot. We appreciate your trust in BTC Markets.
Reply from BTC Markets
Thanks for the 5-star review! We’re glad to hear you found the AUD withdrawal process simple and smooth. Appreciate your support!
I needed ass with a transaction
I needed ass with a transaction - it was provided promptly with very clear instructions.
January 13, 2026
Reply from BTC Markets
Thanks so much for the 5-star review! We’re glad to hear the assistance was prompt and the instructions were clear. If you ever need help again, don’t hesitate to reach out!
I have been using BTC Market for quite long!
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my grasp of English is limited, so I am not particularly adept at handling such tasks. Nevertheless, I am grateful that I have been able to use it without inconvenience for so long.
While most people harbour concerns due to a lack of trust in exchanges, I would recommend BTC Market to anyone.
January 13, 2026
Reply from BTC Markets
Thank you very much for your kind 5-star review and for taking the time to share your experience with BTC Markets. We’re really pleased to hear that you’ve been able to trade with confidence and peace of mind over such a long period. Making our platform reliable and easy to use for all customers - regardless of experience or language - is something we care deeply about. Your recommendation truly means a lot to us. If you ever need assistance, our team is always here to help.
Very easy to work with
Very easy to work with. Trustworthy and reliable.
Easy to use web interface and mobile app.
January 11, 2026
Reply from BTC Markets
Hi Mark,
We’re pleased to hear that you find our platform easy to use and that our web interface and mobile app have made your trading experience smooth and reliable. Your trust means a great deal to us, and we’re committed to continuing to provide a secure, user-friendly service for all our customers.
I've been using btc for a couple of…
I've been using btc for a couple of years and this was my first time withdrawing money. It was in my account in minutes. Very impressed.
January 10, 2026
Reply from BTC Markets
Hi Craig,
Thanks so much for taking the time to share your experience! We’re thrilled to hear that your first withdrawal went smoothly and that the funds arrived within minutes. Your feedback means a lot to our team and helps us continue improving our service. We look forward to supporting you with many more fast and seamless transactions in the future.
Reply from BTC Markets
Hi Youssef,
We’re thrilled to hear that you found your experience with BTC Markets to be amazingly hassle-free. Making crypto simple, secure, and seamless for our customers is exactly what we aim for, so it’s great to know we delivered for you.
Ease of the transactions.
January 9, 2026
Reply from BTC Markets
Hi Mr RGF,
We’re glad to hear that you had a positive experience with BTC Markets and found the transaction process easy to use. Providing a smooth and reliable trading experience is always our priority.
Great customer experience
January 9, 2026
Reply from BTC Markets
Hi RM,
Thank you so much for your kind words and for taking the time to share your experience with BTC Markets. We’re delighted to hear that you had a great customer experience with us.
Reply from BTC Markets
Hi Ric,
Thank you for taking the time to share your feedback. We understand your concerns.
While we’re unable to discuss the details of individual account reviews in a public forum, please know that any restrictions or declines are applied only after careful consideration and in line with obligations designed to keep all customers safe.
Easy to use,quick transactions
January 9, 2026
Reply from BTC Markets
Hi Jarrod,
Thanks for taking the time to leave a review. We’re happy to hear that you find our BTC markets easy to use and our transactions quick. Your feedback helps us continue improving our service.
Easy to use.
January 9, 2026
Reply from BTC Markets
HI Dennis,
We’re really glad to hear that you find BTC Markets easy to use, that’s exactly what we aim for. If there’s ever anything we can do to improve your experience even further, please don’t hesitate to let us know. We appreciate your support!
Helpful easy to follow procedures even…
Helpful easy to follow procedures even for an old guy like me who has limited skills with computers.Good service.
January 8, 2026
Reply from BTC Markets
Hi Michael,
We’re really pleased to hear that you found our procedures easy to follow making things simple and accessible for everyone is very important to us. It’s great to know our service has been helpful to you.
If you ever need a hand with anything, our support team is always here to help
Extremely happy with the almost instant…
Extremely happy with the almost instant funds transfers, both ways.
January 8, 2026
Reply from BTC Markets
Hi Peter,
We’re pleased to hear that you’re enjoying the speed and reliability of our instant fund transfers, both deposits and withdrawals. Delivering a smooth and seamless experience is one of our top priorities, so your satisfaction truly means a lot to us
Reply from BTC Markets
Thanks for the review! We’re glad you found the platform user-friendly and efficient. We appreciate you taking the time to share your feedback and thank you for using BTC Markets.
Too greedy
Great service, however became too greedy with the fees, currently using another exchange.
December 30, 2025
Reply from BTC Markets
Thanks for the honest feedback - we’re glad you had a good service experience. We understand fees are an important factor when choosing an exchange, and we’re continually reviewing our pricing to remain competitive while maintaining strong security and local support. We appreciate you taking the time to share your thoughts and hope to welcome you back in the future. Thanks again for using BTC Markets.
Easy to use and withdrawals are…
Easy to use and withdrawals are literally instant via osko
January 6, 2026
Reply from BTC Markets
Thanks for the 5-star review! We’re glad you’re finding the platform easy to use and enjoying instant withdrawals via Osko. We appreciate you taking the time to share your experience and thank you for using BTC Markets.
Very easy app interface and links to…
Very easy app interface and links to help pages.
January 5, 2026
Reply from BTC Markets
Thanks for the 5-star review! We’re glad you found the app easy to use and the help resources useful. We appreciate you taking the time to share your experience and thank you for using BTC Markets.
Very pleasing to experience the speed…
Very pleasing to experience the speed of the withdraw from my account to my bank
January 4, 2026
Reply from BTC Markets
Thanks for the great feedback - we’re glad to hear you had a smooth and fast withdrawal experience. We appreciate you taking the time to share it and thank you for using BTC Markets.
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