I’ve had an excellent experience using BTC Markets. The platform is clean, reliable, and easy to navigate whether you’re new to crypto or have been trading for a while. Deposits and withdrawals ar... See more
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Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have... See more
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High fees and they put a permanent ban on your account if you decide to take crypto off the exchange and don’t give any reason to justify their decision. Go with someone else Swytx coinbase kraken exo... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from BTC Markets
HI MR ANTHONY ALGERI,
We’re thrilled to hear that you’ve had a smooth experience with our platform and that you find it easy to use and secure.
Your trust means a lot to us, and we’re committed to continuing to deliver reliable service and strong security for all our customers.
BTC Markets prevented a scam attack on…
BTC Markets prevented a scam attack on my account, and immediately took the necessary precautions to keep the account safe.
Thank you.
January 4, 2026
Reply from BTC Markets
Hi PaulV,
We’re really glad to hear that our team was able to identify and prevent the attempted scam on your account.
Protecting our customers’ funds and personal information is our highest priority, and feedback like yours reassures us that our security measures and response processes are working as intended.
BTC MARKETS SERVICE ARE DECLINING
BTC MARKETS SERVICE ARE DECLINING
They just make you freeze your account or not being able to trade.
They make your life so difficult and no phone number to contact.
December 28, 2025
Reply from BTC Markets
We’re sorry to hear this feedback. BTC Markets does not freeze accounts. In your case, you were able to continue trading and successfully withdraw your AUD funds, which our records confirm. Any limitations applied are related to security or regulatory requirements designed to protect clients. While we don’t offer open phone support, phone calls can be booked when needed, and our support team is available via secure channels. We appreciate the feedback.
Couldn’t be happier
I’ve been a BTC Markets account holder for several years and in that time I’ve never been anxious. Their security seems flawless, their FAQs are extremely clear so it makes easy work of operating your account and their trades and transfer processes are quick and seamless.
January 2, 2026
Reply from BTC Markets
Hi David Rogers,
We’re thrilled to hear that you’ve felt confident and at ease using BTC Markets over the years especially when it comes to security, clarity of our FAQs, and the speed of our trading and transfer processes.
Your feedback is incredibly encouraging and motivates our team to continue delivering a seamless and secure platform for our customers.
I've been using the exchange for 7…
I've been using the exchange for 7 years and it has always been seamless.
December 24, 2025
Reply from BTC Markets
Hi PK,
We’re truly grateful for your continued trust and loyalty. Hearing that your experience has been seamless over such a long time means the world to our entire team, as reliability and user satisfaction are at the heart of everything we do.
I wanted to withdraw some money from my…
I wanted to withdraw some money from my account - and it couldn't have been easier and instant! Landed in my requested account immediately. Well done BTC.
December 31, 2025
Reply from BTC Markets
Hi Jacqui Almack,
We’re thrilled to hear your withdrawal was quick and seamless, and that the funds arrived instantly in your nominated account. Providing a smooth and reliable experience is exactly what we strive for.
trustworthy but ...
trustworthy, but fees are high, no liquidity and service is bad.
December 30, 2025
Reply from BTC Markets
Hi Phillip Gardiner,
We’re pleased to hear you find us trustworthy. We understand your concerns regarding fees, liquidity, and service, and we take them seriously. We’re always working to improve and provide the best experience for our customers, so your input is invaluable to us. Please feel free to reach out with any specific suggestions or if you need assistance.
Asked me to verify my wallet
Asked me to verify my wallet
I did and then they refused service, wallet was in my custody and was for the purpose of buying and holding bitcoin. I have been a customer of theirs for nearly 10 years. No explanation, nothing
December 29, 2025
Reply from BTC Markets
Hi Jake Clinch,
Thank you for your feedback. We take the security of our customers’ accounts seriously and have measures in place to ensure compliance with regulations. Occasionally, certain actions may trigger security protocols, such as account verification or feature restrictions, to protect all users. While these steps can be inconvenient, they are essential to maintaining a safe and reliable platform.
I love the website but it's so annoying…
I love the website but it's so annoying to get some technical support, the ticket system takes long and sometimes they don't even get back to you. I have been locked out of my account and I can't get a hold of technical support.
July 22, 2025
Reply from BTC Markets
Hi Joey,
Thank you for taking the time to share your experience and for the positive 4/5 rating, we truly appreciate it.
Our records show that your last support ticket was submitted on December 5th and that our team responded on December 6th requesting additional information needed to resolve the issue. Unfortunately, we haven’t yet received a reply, which has prevented us from moving forward with your case.
If you’re able to, please check your inbox (and spam or junk folder) for our response and reply directly to that email so we can immediately continue assisting you. If you’re having trouble locating it, you’re also welcome to submit a new ticket and reference your original request date so we can prioritize it and resolve for you.
Excellent investments & easy to use app.
December 27, 2025
Reply from BTC Markets
Hi Gail,
We’re thrilled to hear that you’re enjoying both the investment opportunities on BTC Markets and the ease of using our app. Your support means a lot to us, and we’re committed to continuing to deliver a smooth, reliable, and user-friendly trading experience
I am so happy with my BTC experience
I am so happy with my BTC experience. The BTC consultants are extremely helpful and knowledgeable. I highly recommend BTC.- they are Australian based, and are quick to respond to email enquiries. They made me feel reassured and confident in the crypto trade I needed help with.
December 4, 2025
Reply from BTC Markets
Hi Mary,
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. Your recommendation truly means a lot to us and we’re always here to help whenever you need support with your crypto journey.
Reply from BTC Markets
HI Moshe,
We’re really pleased to hear you’re enjoying the design, interface, and ease of use. Our team works hard to make BTC Markets simple and intuitive, so it’s great to know that’s coming through.
Refusing to allow crypto withdrawal…
Refusing to allow crypto withdrawal without explicit details is an invasion of privacy. I will be closing my account and using another exchange.
December 23, 2025
Reply from BTC Markets
Hi Arnie Theophile,
We appreciate you sharing your experience.
While we strive to make our platform as seamless as possible, certain security and compliance checks are required of all customers. These measures are in place to protect both our users and the integrity of the platform.
they have frozen my account citing…
they have frozen my account citing liquidity issues and wont release my crypto - no reason given bedsides liquidity issue
December 21, 2025
Unprompted review
Reply from BTC Markets
Thanks for taking the time to share your feedback. BTC Markets continues to operate with normal market and withdrawal liquidity. In some cases, account functionality may be restricted in line with our regulatory, risk, and compliance obligations. Where this occurs, clients are still able to close positions and withdraw AUD to their verified bank account. We understand these situations can be frustrating and encourage the reviewer to contact our support team if they would like clarification on the options available to them.
Easy to use, low fees
December 22, 2025
Reply from BTC Markets
HI James,
We’re glad to hear that you find BTC Markets easy to use and appreciate the low fees. Making crypto trading simple, reliable, and cost-effective is a top priority for us.
all good as usual
December 21, 2025
Reply from BTC Markets
HI Luigi,
Thanks for your continued support! We're glad to hear everything is going well as usual. Best wishes for the festive season and happy trading!
Reply from BTC Markets
Hi there, Sorry to hear that your experience was disappointing - that’s certainly not what we aim for. We appreciate you taking the time to leave feedback.
They didnt want me as a client for no…
They didnt want me as a client for no real reason as i did everything they asked
December 9, 2025
Reply from BTC Markets
Hi there, Thanks for sharing your feedback - we’re sorry the experience felt that way. In some cases, we’re unable to proceed with onboarding even when information is provided, due to internal assessment requirements and regulatory obligations. These decisions aren’t personal and don’t reflect a view on the individual, but rather our need to meet compliance standards. We understand this can be disappointing and appreciate you taking the time to leave your thoughts.
Reply from BTC Markets
Hi Anthony,
Thanks for taking the time to leave a review. We’re pleased to hear you enjoyed both our service and website. Your feedback helps us keep improving.
BTC markets have a conservative
BTC markets have a conservative, secure and very reliable and easy to understand service
December 16, 2025
Reply from BTC Markets
Hi Pavelic, Alain
Thank you for sharing your positive experience with BTC Markets. We’re pleased to know that you value our secure, dependable, and easy-to-use service. Building a trusted and straightforward platform for our customers is very important to us, and your feedback is greatly appreciated.
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