We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.
9 Merlin Close, RM5 3YB, Romford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous communication throughout the entire process, responsive at any stage of the day and week

Reply from BTJ MORTGAGES
I had a wonderful experience with Jana and team. The whole process was smooth and fast, and I’m very happy with the service. Team was attentive, helpful, and made everything simple and accessible. Highly recommend their service!

Reply from BTJ MORTGAGES

Reply from BTJ MORTGAGES
Very pleased with the service from our mortgage adviser. Everything was clear, calm, and handled with care. We’re truly grateful for the support and attention throughout the process, and would happily recommend their services to anyone looking for a mortgage.

Reply from BTJ MORTGAGES
Professionals in their field, recommended the best way to do it, did everything quickly and on time, I recommend it. Thank you

Reply from BTJ MORTGAGES
The service was fast and reliable. The team always answered my calls quickly and provided clear, professional answers to all my questions. They guided me through every step of the mortgage process, making everything smooth and stress-free. I truly appreciated their efficiency and support, and would highly recommend them to anyone looking for mortgage services.

Reply from BTJ MORTGAGES
Quick professional decision, great communication, very helpful and informative advise and answers.
Highly recommend!

Reply from BTJ MORTGAGES
Everything was easy and clearly to understand and work with this company

Reply from BTJ MORTGAGES
Highly recommend this company! They provided excellent support in obtaining our mortgage. Professional, efficient, and friendly service from start to finish. Thank you for making the process smooth and stress-free.

Reply from BTJ MORTGAGES
Jana and her team were brilliant – supportive, responsive, and a pleasure to deal with. Highly recommend.

Reply from BTJ MORTGAGES
Good service and great experience with applying for a Mortgage, especially for a first time buyer.
When new to this is good to have someone who can advise you in the right direction
Jana has worked with us from btjmortgages - she has always answered all of our questions quickly and in detail, as well as giving us the best possible advice and referring us to the correct departments as we continued into our next steps. We HIGHLY recommend them, they made our processes quick and effective from their efficient work!

Reply from BTJ MORTGAGES
BTJ MORTGAGES- These are high-level professionals, fast, any cases, they are 100% cool

Reply from BTJ MORTGAGES
Brilliant customer service!
Excellent communication, excellent product knowledge and guidance!
Thank you BTJ Mortgages LTD!

Reply from BTJ MORTGAGES
I am very satisfied with your work. Thank you very much.

Reply from BTJ MORTGAGES
I'm very happy with the service I received from BTJ Mortgages. From the beginning, they were professional, honest, and always available to answer my questions. They explained everything clearly and helped me find the best mortgage option for my situation. The whole process was smooth and stress-free thanks to their support. I highly recommend them to anyone looking for reliable and friendly mortgage advice.

Reply from BTJ MORTGAGES
Very professional in their job, always happy to help when needed. We had a plessure to work with Jana Chetraru, she consistently demonstrated professionalism and attention to details.
We recommend to use their service!
Galyna Maksymyuk

Reply from BTJ MORTGAGES
From day one, Jana and her team were fantastic — professional, kind, and always quick to respond to all our (many!) questions.
Thanks to her experience and clear guidance, everything — from the mortgage application to receiving the keys — went smoothly. We felt supported at every step and knew we were in safe hands.
We’re truly glad we chose to work with Jana and wholeheartedly recommend her to anyone buying a home. Thank you again, Jana!

Reply from BTJ MORTGAGES
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.