BudgetAir.com.au Reviews 

12,845
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,094 reviews, reviewers had a great experience with this company. Many customers found the website and booking process to be user-friendly, quick, and easy, often completing their bookings in minutes. Reviewers frequently highlighted competitive pricing, noting that the service offered more affordable options compared to other platforms and airlines. The swift issuance of e-tickets and clear provision of necessary information were also appreciated by many users. However, some customers also noted issues with hidden costs, price increases during booking, and problems with name corrections or baggage inclusions. A few other people also felt that the booking system was not user-friendly, experiencing timeouts and difficulties in understanding certain pages.

What people talk about most

Booking process

People report ambiguous experiences with the booking process, with many finding it easy, smooth, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices to be competitive, good, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, user-friendly, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction, noting... See more

Website

Reviewers mention ambiguous feedback about the website, with many finding it easy to use, simple to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more

Company replied

Rated 4 out of 5 stars

The process took around 10 minutes to be completed but no extra costs were added or anything wrong. Just the name and middle name were not separated in the flight tickets, same as my 2 last names.... See more

Company replied

Rated 4 out of 5 stars

Cheaper than all other platforms if you’re not selecting any extras or seats. Process was quick and easy

Company replied

Rated 4 out of 5 stars

Booking is smooth and easy. But to say the transactions are at owner's risk unless customers pay insurance is not good.

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
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Asks customers to review

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4.0

All reviews

(12,845)

3,138 reviews in the last 12 months

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Rated 4 out of 5 stars

Good and fast service

The process took around 10 minutes to be completed but no extra costs were added or anything wrong.
Just the name and middle name were not separated in the flight tickets, same as my 2 last names. But apart from that everything was correct and fast.
I would recommend it if you have fixed dated. :)

June 18, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We appreciate your feedback and are glad to hear the process was mostly correct and fast. We understand the importance of accurate name separation on tickets and will certainly review our system to prevent similar issues with middle names and last names in the future.

Rated 5 out of 5 stars

I have been looking for days now Even weeks

I have been looking for days now. U were easy to understand and get through the info and book what I wanted. U had the offers and items that I could select, price was good also.

June 18, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad to hear you found our booking process easy and our offers appealing! Thank you for your kind words and positive feedback.

Rated 3 out of 5 stars

Wish the reservations didn’t come…

Wish the reservations didn’t come separately but together at the same time.

June 17, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We appreciate your feedback regarding the reservation process. We are always looking for ways to improve our services.

Rated 5 out of 5 stars

Great value

I had a great experience using this budget air search service. It was easy to compare different flight options and find a good deal that suited my budget. The booking process was straightforward, and there were plenty of affordable choices available. A helpful option for anyone looking to save money on flight tickets while still having flexibility with travel plans.

June 18, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so pleased to hear you had such a great experience finding affordable flight options! It's wonderful that our service made comparing flights and booking straightforward for you. Thank you for your positive feedback.

Rated 4 out of 5 stars

For those who don't fly frequently

For those who don't fly frequently, there are so many options that it can be confusing

June 18, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We appreciate your feedback. We understand that the many options can be overwhelming for infrequent travelers, and we are always working to simplify the process.

Rated 5 out of 5 stars

Happy with the whole process

Happy with the whole process. No hidden charges or changes in the fare.

June 17, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're happy to hear you had a positive experience with us and appreciate your kind words.

Rated 1 out of 5 stars

My bags didnt add to my booking and…

My bags didnt add to my booking and this has caused a big headache trying to add them after the fact.

June 3, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are truly sorry for the difficulty you faced with adding your bags. We are reviewing our booking process to prevent this.

Rated 2 out of 5 stars

The service is too difficult to resolve…

The service is too difficult to resolve inquiries..!

June 14, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We appreciate your feedback. We are working to improve our inquiry resolution process. Meanwhile I will ask our customer care to give you a call back to sort out your questions.
Kind regards Anne

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