It was very simple, full of different options . The only comment that I have is regarding the bags for each ticket as I found different info from the airline
Company replied
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See what reviewers are saying
It was a smooth experience. However, the TAT on the e-ticket can be made better, it would further help.
Company replied
Unbelievable prices and very much budget friendly. Refund process is very simple and quick one!! I recommend Budget Air
Company replied
The wrong is mention the cancellation fees aed 570 only why hiding other fees ? Why deduct 914 for zeida ticket for example ? One more thing why no consideration for what is happening in UAE due t... See more
Company replied
3.7
Average
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Budgetair
We're glad you enjoyed your experience. Thank you for your positive feedback!
This time they are genuine.
May 12, 2026
Reply from Budgetair
We're glad to hear that you had a positive experience with us. We appreciate your kind words.
Reply from Budgetair
We're so glad you found a great deal and had an easy booking experience with us!
Prabakaran
Booking flat form working good.
I received a ticket after 30 mins needs to be improved. it must be on time. apart from that i am satisfied.
May 19, 2026
Reply from Budgetair
We appreciate your feedback! We are glad the booking platform worked well. We acknowledge the ticket delay and are working to improve our delivery times.
Easy to navigate and easy to…
Easy to navigate and easy to understand.Looking forward to a new booking in the future
May 11, 2026
Reply from Budgetair
We're so glad you found our service easy to use and understand! We appreciate your kind words and look forward to your next booking.
Reply from Budgetair
Hello Dhermendra,
Thank you for your feedback.
When changes are made or extra options are selected, the airline's terms and conditions always apply. [BRAND NAME] is required to adhere to these rules, which means that additional costs cannot always be avoided.
It is completely understandable that higher costs cause disappointment.
Kind regards,
BudgetAir
Ingrid
Reply from Budgetair
We are so happy to hear you had a perfect experience with your ticket. Thank you for your feedback!
does not respond to customers' emails
does not respond to customers' emails, no interest in the customer after purchasing a ticket
May 11, 2026
Reply from Budgetair
Hello Eldars,
We appreciate you sharing your feedback. We are reviewing our customer communication process to improve responsiveness.
Kind regards,
Mark | Customer Service
BudgetAir.
The flight was cancelled and on top the…
The flight was cancelled and on top the refund process for the cancelled flight is taking 10 weeks. This is ridiculous. Who is going to pay for the interest?
May 9, 2026
Reply from Budgetair
Hello Vijay,
We understand your frustration regarding the refund timeline for your cancelled flight. We are actively working to expedite all refunds.
Kind regards,
Mark | Customer Service
BudgetAir.
Reply from Budgetair
Hello Osamah,
I'm sorry for the inconvenience you experienced during your trip.
We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.
Kind regards,
Mark | Customer Service
BudgetAir.
Reply from Budgetair
thank you for your nice review , we appreciate it
Reply from Budgetair
We're glad you enjoyed your experience. We appreciate your kind words about our service.
Reply from Budgetair
We appreciate your kind words.
Reply from Budgetair
We appreciate your kind words!
It was very simple
It was very simple, full of different options . The only comment that I have is regarding the bags for each ticket as I found different info from the airline
May 9, 2026
Reply from Budgetair
We're glad you found our options simple and varied. We appreciate you bringing the bag information discrepancy to our attention; we will look into this.
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