Budgetair Reviews 122

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process to be easy, fast, and practical, appreciating the clear information and straightforward navigation. Reviewers also frequently mentioned the affordable prices and good deals, with some noting the absence of additional or hidden charges. The service was often described as good, fast, and excellent, contributing to a positive overall experience for many. However, some people were dissatisfied with the customer service, describing it as extremely bad and unhelpful, with long wait times to get a response from agents. There were also complaints about unexpected changes to bookings, such as alternative flights with significantly longer layovers, and issues with refunds or overcharges. A few other people also felt that the company did not respond to emails and made the process of resolving issues unnecessarily difficult.

What people talk about most

Booking process

People report ambiguous experiences with the booking process, with many reviewers finding it fast, easy, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the good, affordable, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as very good, fast, and... See more

Customer service

Users describe negative interactions with customer service, often citing a complete lack of human support and... See more

Response time

Reviewers highlight negative aspects of response time, with many expressing disappointment and frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking flat form working good. I received a ticket after 30 mins needs to be improved. it must be on time. apart from that i am satisfied.

Company replied

Rated 4 out of 5 stars

Easy to navigate and easy to understand.Looking forward to a new booking in the future

Company replied

Rated 5 out of 5 stars

Very good site for flights booking and no additional charges...liked

Company replied

Rated 5 out of 5 stars

Unbelievable prices and very much budget friendly. Refund process is very simple and quick one!! I recommend Budget Air

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

122 reviews

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Asks customers to review

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Rated 2 out of 5 stars

does not respond to customers' emails

does not respond to customers' emails, no interest in the customer after purchasing a ticket

May 11, 2026
Budgetair logo

Reply from Budgetair

Hello Eldars,

We appreciate you sharing your feedback. We are reviewing our customer communication process to improve responsiveness.

Kind regards,
Mark | Customer Service
BudgetAir.

Rated 1 out of 5 stars

The flight was cancelled and on top the…

The flight was cancelled and on top the refund process for the cancelled flight is taking 10 weeks. This is ridiculous. Who is going to pay for the interest?

May 9, 2026
Budgetair logo

Reply from Budgetair

Hello Vijay,

We understand your frustration regarding the refund timeline for your cancelled flight. We are actively working to expedite all refunds.

Kind regards,
Mark | Customer Service
BudgetAir.

Rated 1 out of 5 stars

Many changes to my flights schedules

Many changes to my flights schedules

May 18, 2026
Budgetair logo

Reply from Budgetair

Hello Osamah,

I'm sorry for the inconvenience you experienced during your trip.

We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.

Kind regards,
Mark | Customer Service
BudgetAir.

Rated 3 out of 5 stars

It was very simple

It was very simple, full of different options . The only comment that I have is regarding the bags for each ticket as I found different info from the airline

May 9, 2026
Budgetair logo

Reply from Budgetair

We're glad you found our options simple and varied. We appreciate you bringing the bag information discrepancy to our attention; we will look into this.

Rated 5 out of 5 stars

Booking process

Booking process , price and service

May 15, 2026
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Reply from Budgetair

We appreciate your positive feedback. We are glad you had a good experience.

Rated 5 out of 5 stars

Affordable price

Affordable price , quick tick generation and easy to book .

May 4, 2026
Budgetair logo

Reply from Budgetair

We're happy to hear you found our pricing affordable and booking easy. Thank you!

Rated 4 out of 5 stars

Site shows number of flight options and…

Site shows number of flight options and there is no hidden charge also the exchange rate conversion also not applied

May 13, 2026
Budgetair logo

Reply from Budgetair

We're happy to hear that you found our flight options and transparent pricing helpful! We appreciate your positive feedback regarding the exchange rate conversion. Thanks for your review.

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