User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.
Company replied
Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more
Company replied
I have booked economy flight from Canada to India. Someone who is looking for budget friendly and decent facilities korean airline is good consideration.
Company replied
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to fill in the information…
It was easy to fill in the information required and the payment platform was safe and secure with not problems to complete my payment
September 14, 2026
Reply from BudgetAir.com
Hi Kumbukani,
Thank you for your positive feedback. It is great to hear you found our website easy to use when filling in your details.
We are also pleased that you had a smooth and secure experience with our payment platform. We appreciate you taking the time to share this with us.
The BudgetAir.com team
I havent received my etickets.
I havent received my etickets.. it has been more than 5 days.. I have tried to get in contact with you but no results.. I am getting paranoid...
September 10, 2026
Reply from BudgetAir.com
Hey sorry to hear this, no need ! good news, we sent the etickets 3 minutes after your payment. I have just resend them . Please check your mail and spam. Please also know you can get a copy of your etickets on your budget air my account. Kind regards Klara
Worst company to buy your tix from
Worst company to buy your tix from. I made a mistake on my fast name and they refused to fix it. Called customer care to speak to a manager was told manager isn't available to talk he will call you back in 5 hrs witch is midnight my time. Pay little extra and book through a different site!
September 5, 2026
Reply from BudgetAir.com
Hello Ravi,
Processing name corrections requires strict alignment with individual airline ticketing rules and system guidelines. As a travel agency, offering seamless support and clear follow-ups is the standard to aim for. Reviewing this booking directly to check what options remain for the name details is the top priority. An agent will contact you to assist further.
Kind regards,
Leo
it was cheap it was fast it was firm…
it was cheap it was fast it was firm and Im booked!
September 13, 2026
Reply from BudgetAir.com
Hi Randel,
Thank you for taking the time to share your positive experience. It is great to hear that you found the booking process to be fast and straightforward.
We appreciate you choosing BudgetAir.com and hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Evangeline,
Thank you for your positive feedback. It is great to hear that you found the booking process on our website to be easy and hassle-free.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Cancelation/Refund was not made clear when booking.
Cancelation with refund is pretty poor, it was not made abundantly clear when booking that the cancelation period for full refund was only after 24hrs after the initial booking. Nor was it made clear that the fair type would determine weather or not you can get a full refund. Only a very small portion of the ticket cost was refunded.
September 7, 2026
Reply from BudgetAir.com
Hello Ian,
Cancellation policies and refund amounts depend on the specific fare rules set for each ticket. As a travel agency, presenting terms clearly during the booking process is essential. Looking into the booking details and reviewing the cancellation calculation remains the priority. An agent will contact you to assist and explain the booking.
Kind regards,
Leo
Good customer service and easy access…
Good customer service and easy access booking flight tickets.
September 13, 2026
Reply from BudgetAir.com
Hi HO,
Thank you for taking the time to share your experience.
It's great to hear that you found our customer service helpful and the booking process easy to use. We aim to make finding and booking flights as straightforward as possible for our customers, so your feedback is much appreciated.
The BudgetAir.com team
Service was easy to use
Service was easy to use. Now STOP sending me " deals on flights"... I already booked the flight. What purpose is served by showing more flights to the same destination!!
September 13, 2026
Reply from BudgetAir.com
Hi Gregory,
Thank you for your feedback. It is great to hear you found our booking service easy to use.
We appreciate you letting us know about the follow-up emails. Your comment has been passed on to the relevant team to help us improve our communication. We hope you have a great trip.
The BudgetAir.com team
It is my first time buying a ticket…
It is my first time buying a ticket here. I haven't travel yet.
For now everything goes well.
September 13, 2026
Reply from BudgetAir.com
Hi Isabel,
Thank you for sharing your positive experience. It is great to hear that your first time booking with us has gone smoothly so far.
We appreciate you choosing BudgetAir.com for your travel plans and wish you a wonderful trip ahead.
The BudgetAir.com team
The booking process is simple and easy…
The booking process is simple and easy to navigate, and the prices are affordable.
September 13, 2026
Reply from BudgetAir.com
Hi Lan,
Thank you for taking the time to share your experience. It is great to hear that you found our booking process simple and easy to navigate. Our goal is to make planning your travels as smooth as possible.
We appreciate you choosing us and hope to welcome you back for your future travel needs.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Bamba,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process simple and direct, and that the information updates were helpful for your travel planning.
We appreciate you choosing us and hope to welcome you back for your future travel needs.
The BudgetAir.com team
Good Price, Easy to Book
I found a good priced flight on Skyscanner and booked it through Budgetair. The price was the same and the booking process easy.
September 12, 2026
Reply from BudgetAir.com
Hi Dianne,
Thank you for taking the time to share your positive experience. It is great to hear that you found the booking process on our website to be straightforward and easy to use.
We appreciate you choosing to book with us and look forward to helping with your future travel plans.
The BudgetAir.com team
You keep the airfare lower than other…
You keep the airfare lower than other ticket agents 👍
September 12, 2026
Reply from BudgetAir.com
Hi Porlay,
Thank you for taking the time to leave such a positive review. It is great to hear you had a good experience finding a suitable flight with us.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Fake Company not initiating refund
I would like to highlight that I have booked a flight from kolkata to bangkok for 26th September for thai lion air using this platform. Suddenly on 9th of September Budgetair mailed me that flight is cancelled and no reason was mentioned. I check on thai lion air website and it was showing cancelled when I asked for my refund budget air is giving me a shitty reason which is a lie that I have asked for rescheduling that’s why it is not eligible for refund.
1) Budget air itself dropped an email to me that flight is cancelled and I am eligible for full refund.
2) if I have asked for rescheduling the flight They haven’t shared any evidence for that.
3) I contacted Thai lion air and they directly told me that budgetair is responsible for this refund as if the flight is cancelled 3rd party platform will get the refund from airlines.
I would need my full refund of this cancelled flight ASAP as this is a hard earned money for us. Requesting team to help in this matter asap so that it doesn’t gets escalated to higher level.
September 10, 2026
Unprompted review
Reply from BudgetAir.com
Hello Suprom,
Thank you for bringing your concerns to our attention. We have previously sent you two emails explaining why the initial refund request was rejected by the airline and how the updated refund request has now been approved.
As an online travel agency, we never intend to hold or deny refunds—cancellation approvals and payouts depend entirely on the operating carrier's final authorization. Our team will reach out to you directly via email to explain the updated status and details.
Kind regards,
Steve
BudgetAir
Most affordable flights I could find
We fly on a budget, and I always compare prices. The last two trips we booked BudgetAir was the most affordable. We have not needed to use customer service so cannot attest to that aspect of the company but their website and checkout was easy to navigate and complete.
September 12, 2026
Reply from BudgetAir.com
Hi Margaret,
Thank you for your positive feedback. It is great to hear that you found our website easy to navigate and that the booking process was smooth for your recent trips.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Valeri,
Thank you for taking the time to share your positive experience. It is great to hear that you were pleased with your booking and the help you received from our team.
We appreciate you choosing to book with us and look forward to helping with your future travel plans.
The BudgetAir.com team
I loved it...everything went smooth.
September 13, 2026
Reply from BudgetAir.com
Hello Nazem,
Thank you so much for your wonderful review! We are thrilled to hear that everything went smoothly with your booking experience. We appreciate your feedback; however, since you rated us negatively, we will reach out to know if eveything was indeed perfect.
Kind regards,
Steve
BudgetAir
It was by bid mistake you book ticket…
It was by bid mistake you book ticket with you I mention there proper date if departure and date of arrival but when o got ticket there was showing wrong date same date both tickets o wast my money
September 11, 2026
Reply from BudgetAir.com
Hello Ahad,
Date discrepancies can occur if multiple tabs or windows are open during the search process. We understand how concerning this can be, and a member of our team will reach out to you directly to review your booking and assist you with a solution.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Girish,
Thank you for taking the time to share your feedback with us. It's great to hear you found our website easy to navigate and appreciated the straightforward booking process.
We aim to make finding and booking flights as simple as possible for all our customers. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Md Abdul,
Thank you for taking the time to leave this positive review. It is wonderful to hear that you had a good experience and are happy with our service.
Feedback like yours is greatly valued by our team. We look forward to helping you with your future travel plans.
The BudgetAir.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.