User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.
Company replied
Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more
Company replied
I have booked economy flight from Canada to India. Someone who is looking for budget friendly and decent facilities korean airline is good consideration.
Company replied
3.5
Average
30K reviews
Asks customers to review
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First name as shown in Passport
Everything is good but I entered first name having a space between two words, It shall not combine two words in eticket ir any document. What if we get trouble at Airport? I bought 3 tickets and now I am stressed until we aboard.
September 3, 2026
Reply from BudgetAir.com
Hello Dipak Kumar,
Names displayed without a space on an e-ticket is a standard format used across airline reservation systems. As long as all the letters in the name match the passport exactly and appear in the correct order, boarding the flight will not be an issue.
Kind regards,
Peter
It was easy to use
September 2, 2026
Reply from BudgetAir.com
Hi Jessica,
Thank you for taking the time to leave your feedback. It is great to hear you found our website easy to use, as we aim to make the booking process as simple and straightforward as possible for our customers.
We appreciate you choosing to book with us and hope to see you again for your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Young,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process to be quick and easy.
We are also pleased that our customer service team was able to provide you with excellent support. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Yirvouya,
Thank you for taking the time to leave this positive review. Your feedback is greatly appreciated.
It is great to hear you found our website easy to use and the booking process straightforward. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Hashmi,
Thank you for taking the time to leave this positive review. It is great to hear that you found our website easy to use when booking your flights. Our goal is to make the process as simple and straightforward as possible for our customers.
We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.
The BudgetAir.com team
Smooth process
September 3, 2026
Reply from BudgetAir.com
Hi Rose,
Thank you for taking the time to share your feedback. It is great to hear that you found the booking process with us to be smooth.
We appreciate you choosing BudgetAir.com and hope to welcome you back again for your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Mohammed,
Thank you for taking the time to share your experience. It is great to hear you found the booking process smooth and straightforward.
We appreciate you choosing to book with us and look forward to helping with your future travel plans.
The BudgetAir.com team
I booked wrong flight
I booked wrong flight. Asked for refund. Was told there would be a fee for refund. The customer service could not tell me what the fee would be and encouraged me to cancel the flight and accept whatever the fee would be without naming the price. That is so disgusting
September 3, 2026
Reply from BudgetAir.com
Hello Thomas,
When a booking request is actively being processed by the airline system, exact cancellation fees depend on the fare rules set for that specific ticket. An agent will contact you via email to review your booking status and clarify the options available for your request.
Kind regards,
Leo
My query was resolved and the customer…
My query was resolved and the customer service staff was of great service, thank you
September 3, 2026
Reply from BudgetAir.com
Hi Adedayo,
Thank you for taking the time to share your positive experience with us.
It is great to hear that your query was resolved and that you found our customer service team to be helpful. We appreciate your feedback and are pleased we could assist you effectively.
The BudgetAir.com team
Terrible experience with BudgetAir
Terrible experience with BudgetAir. I booked a Saudia flight, but the email and phone number registered on my airline booking are not mine. The email shown is @VIPDLT.COM, and because of this, all OTP verification codes go to unknown third-party contact details.
I contacted BudgetAir several times and was promised the details would be changed within 4 hours, but nothing happened. I still cannot manage my own booking.
BudgetAir has also not clearly explained who VIPDLT is, why their contact details were added to my reservation, or what personal information was shared with this third party.
Very poor support and a serious lack of transparency.
September 2, 2026
Unprompted review
Reply from BudgetAir.com
Hello Omar,
During the ticketing process, system email addresses are generated to protect the reservation and keep booking details secure from fraud. These are security practices.
An agent will contact you via email to explain how reservation details are protected and to confirm the update of your email address to your preferred one.
Kind regards,
Leo
Very comfortable
Very comfortable! While i booking I feel safe and so much easy. Thank you so much
September 3, 2026
Reply from BudgetAir.com
Hi Doyoen,
Thank you for taking the time to share your positive experience. It is great to hear that you found our booking process to be safe and easy. We aim to make travel planning as straightforward as possible for all our customers.
We appreciate you choosing us for your booking and hope to welcome you back again soon.
The BudgetAir.com team
I lost my flights multiple times
I lost my flights multiple times, once in less than 8 minutes while filling in all the info to book the flight. I had to keep refreshing, would lose everything, and ended up having to spend a significant amount of money more because I had to keep starting over. Incredibly stressful and frustrating.
September 3, 2026
Reply from BudgetAir.com
Hello Ethan,
Live airline systems constantly update seat availability, which can occasionally trigger a session reset while passenger details are being entered. Having to restart the process is far from ideal, but rest assured that the booking is now fully confirmed and completely ready for travel.
If you require any further assistance with your booking, please feel free to reach out to our customer support team.
Kind regards,
Peter
Reply from BudgetAir.com
Hi David,
Thank you for taking the time to leave us a 5-star review. We are so glad to hear you had a perfect experience booking with us.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
On line it is horrible
On line check in does not work
Complete run around
Horrible experience
August 26, 2026
Reply from BudgetAir.com
Hello David,
Online check-in typically becomes available on the airline's site between 24 and 48 hours prior to departure. When airline system errors prevent this process from completing smoothly, directly assisting with the booking ensures everything gets back on track.
We strive to assist our customers as best as possible. If you encounter any issues, please do not hesitate to contact us directly via the chat. We are available 24/7 to help you as quickly as possible.
Kind regards,
Peter
Reply from BudgetAir.com
Hi Jose,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy, especially for a last-minute trip.
We appreciate your feedback and hope you have a wonderful journey.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Ahmed,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process on our website to be smooth and easy to use.
We appreciate your feedback and look forward to helping with your future travel plans.
The BudgetAir.com team
Payment didn't go through immediately…
Payment didn't go through immediately but didn't keep the reservation for further payment review.
September 1, 2026
Reply from BudgetAir.com
Hi Felipe,
Thank you for your review and for choosing BudgetAir.com. It is good to hear that you had a positive experience overall.
We appreciate you taking the time to share your feedback regarding the payment process. This information is valuable as we are always working to improve our services for a smoother booking experience. We hope to welcome you back again soon.
The BudgetAir.com team
The website sometimes was difficult to…
The website sometimes was difficult to navigate and it keeps show errors.
September 2, 2026
Reply from BudgetAir.com
Hi Steven,
Thank you for taking the time to share your feedback with us. It's great to hear you had a positive experience overall.
We appreciate you letting us know about the issues you faced with the website's navigation and errors. This information is valuable as we are always working to improve our platform for a smoother booking process. We hope to welcome you back again soon.
The BudgetAir.com team
Prepaid luggage not honored by the airline.
I booked a flight ticket and paid for one piece of luggage at the same time and received a receipt. Then WestJet changed their transferring airport and BudgetAir asked me to confirm the change. I did. Later I realized my prepaid luggage was missed on the new eticket. I called BudgetAir and was reissued the ticket with the luggage adding back. On the travel day, WestJet stated they never received the luggage payment from BudgetAir and I was forced to pay for that one piece of luggage again. They told me to contact BudgetAir for a refund. Isn’t it frustrating? I still haven’t received my refund as of now.
PS: I updated the rating from 2 to 4-star as their customer service is great. They are responsive and refunded my full amount timely. Thank you!
September 1, 2026
Reply from BudgetAir.com
Hello Yinglun,
We sincerely apologize for the frustration caused at the airport.
We are currently cross-checking your booking details to investigate why the prepaid luggage was not reflected on WestJet's end.
To help us resolve this and process your refund quickly, please reply to our email with a copy of your boarding pass and the receipt for the baggage fee paid directly to the airline.
Kind regards,
Steve
BudgetAir
It's so easy and fast
It's so easy and fast, with no complications; I'm very satisfied.
September 3, 2026
Reply from BudgetAir.com
Hi Johanna,
Thank you for your wonderful review. It is great to hear that you found the booking process on our website to be easy, fast, and without complications.
We appreciate you taking the time to share your positive experience and look forward to helping you with your future travel plans.
The BudgetAir.com team
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