It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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Review summary
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I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
Company replied
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
Company replied
3.5
Average
29K reviews
Asks customers to review
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Reply from BudgetAir.com
We're happy to hear that our pricing met your expectations. We appreciate your positive feedback!
Easy to buy
Easy to buy, easy to navigate on the website, take few days to receive my reservation number !
July 1, 2026
Reply from BudgetAir.com
We're glad our website was easy to use! We appreciate your feedback regarding the reservation number delivery time.
Customer service is good but this site…
Customer service is good but this site is awful I booked a ticket accidentally and I called next minute they didn’t have a solution
July 1, 2026
Reply from BudgetAir.com
We appreciate you sharing your experience. We are concerned to hear about the difficulty you faced with your accidental booking and the lack of an immediate solution. We checked and are sorry to say that we cannot overrule the airlines non refundable, none changeable policies. We are really sorry for this . Kind regards Klara
This company misleading customers and…
This company misleading customers and has poor customer service. When I was booking flights, I chose premium tickets since the option was “free change and free cancellation”. As soon as I booked the ticket I realized that it was booked for a wrong date. I contacted customer service immediately to find out that my tickets can’t be changed. To cancel tickets BudgetAir charge 2/3 of my tickets. It’s my first and last time I am booking with them. I spoke to customer representative who is in India, keep repeating over and over same thing without explaining what the premium ticket mean “free change “ and now the “condition of my ticket unable him to change it”. I decided to contact my credit card and explain why I want to cancel their charges. I hope I will get my money back. Stay away from this company and don’t believe their website promises.
June 30, 2026
Reply from BudgetAir.com
I'm truly sorry to hear about the frustrating experience you had with your booking and our customer service. We will reach out to you today to see which options we can offer. Please answer our call. Kind regards Klara
Effortless from Start to Finish
Everything was very convenient and easy to use. The process was simple, smooth, and efficient. I had a great experience and would definitely recommend this company. Thank you for the excellent service!
July 1, 2026
Reply from BudgetAir.com
We are so pleased to hear that you found our process simple, smooth, and efficient. We truly appreciate your kind words and recommendation!
I tought by booking with budget air we…
I tought by booking with budget air we could still collect my west jet point ,other then that great company and good price.
July 1, 2026
Unprompted review
Reply from BudgetAir.com
We appreciate your feedback and are glad to hear you found our company great with good prices. You can add your frequent flyer number during checkin to claim points. Kind regards Klara
Scam company
Scam company. Booked a ticket to a final destination with a short stopover. They issued ticket for first leg and then said they couldn't get the last leg and its up to me to find another way to fly to final destination. Will not issue refund for first leg. Absolutely scam company. Do not trust them at all. Buyer beware. I will get money back from AMEX but they should be shut down and not allowed to operate.
June 30, 2026
Unprompted review
Reply from BudgetAir.com
We sincerely apologize for the frustrating experience you encountered with your booking. We understand how concerning it is when a travel plan doesn't go as expected, especially with a multi-leg journey. We aim to provide clear and reliable service, and it's clear we fell short in your case. This does not justify to call us a scam company as we are not. We take all feedback serious and will help out where ever we can . Our team is available 24x7 on chat, call and email to support you. Kind regards Klara
Reply from BudgetAir.com
We're happy to hear that you found our platform easy to navigate and appreciate your positive feedback about our transparency.
Accidentally booked the wrong flight…
Accidentally booked the wrong flight back and there was absolutely no help, non refundable/ non exchangeable
July 1, 2026
Reply from BudgetAir.com
We understand your frustration regarding the flight change and the non-refundable policy. We are always working to improve our services. Our team is available on chat, call and mail 24x7 and we also offer self service options in your budgetair my account. Kind regards Anne
Reply from BudgetAir.com
We're so glad to hear you found our prices great and the transaction easy. We appreciate your positive feedback!
The flight was not called
The flight was not called, missed my flight, switching for a couple hours later but no effort by Porter or to any airline to readjust as it wasnt my fault.
Thank you for understanding.
July 1, 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the difficulties you experienced with your flight and the inconvenience this caused. We understand how frustrating it is when travel plans are disrupted. We want to kindly ask you to flag this with the airline as we dont influence this part of your trip. Thanks in advance. Kind regards Anne
Get Our booking so fast
July 1, 2026
Reply from BudgetAir.com
We're so glad to hear that your booking experience was quick and efficient. We truly appreciate your positive feedback!
I couldn’t believe the price in the…
I couldn’t believe the price in the beginning, then trusted the reputation and went through with the booking. In under 2 minutes all my tickets were issued from all the different airlines I needed. All smoother and cheaper, also the UX was super easy! Filling all the names and dates
Overall fantastic ❤️❤️
June 30, 2026
Reply from BudgetAir.com
We are so happy to hear that our booking process was smooth and efficient for you, especially with multiple airlines! We truly appreciate you trusting us and are delighted that our user experience was easy and that you found great value. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We are so glad to hear you found our website easy to use and our pricing satisfactory. We appreciate your positive feedback!
Cheaper and easy to book… hope it will have no problem when trip gets canceled
Great booking process
June 30, 2026
Reply from BudgetAir.com
Thanks a lot!
Horrible, long time waiting, and didn’t solve the problem! Horrible service at the airport too!!!!
Long time waiting, the attendant at airport was very rude! Terrible service!
June 30, 2026
Reply from BudgetAir.com
I am sorry to hear, please know the review you left should be for the airline and not for us. We are not the airline and we dont control airlines employees and procedures. Thanks for checking your review. Hope to see you book with us again. Kind regards Anne
Bad business practices
I made reservations through Budget Air back in April for a flight in July. I immediately received an email from them saying that they had received my payment and that my e-tickets are on the way.
Here we are at the end of June and still no e-tickets. I called Budget Air and they said that after they received my payment, Frontier Airlines increased the price of the ticket and I needed to pay almost $80 more before I get my tickets.I did pay the extra $ because I felt like my tickets were being held hostage. I then called Frontier Airlines and they said that the information I received from Budget Air was incorrect. I called Budget Air back and asked for a supervisor to lodge a complaint. I was told that no supervisor was available and the agent said they couldn’t help me! Beware of Budget Air! 😡
June 28, 2026
Unprompted review
Reply from BudgetAir.com
Thank you for sharing your experience. I checked your booking and can confirm we have sent your eticket on hte 22nd of april. I have just resend it to you so please check you mail and spam. Please know you can also see your eticket on your budgetair my account. As we did not send all your documents in time we would appreciate if you reconsider your review as it does not match the service we gave. Thanks for your support and most important have a great trip. Kind regards Anne
* Simplicity
* Simplicity
* Spead
* Honest on price visibility
* Quality of the service
* Great Price
June 30, 2026
Reply from BudgetAir.com
We're so happy to hear you appreciate our simplicity, speed, and clear pricing! We strive to provide excellent service and great value. Thank you for your wonderful feedback!
My experience with BudgetAir has been…
My experience with BudgetAir has been one of the worst customer service experiences I’ve ever had.
Booking Reference: BUSA-35687049
After making my booking, I had serious concerns about the charges and needed assistance. I sent multiple emails to BudgetAir, but none of them received a response. I also called customer service more than 15 times. Every time I was told that someone would call me back or that I would receive an email within a certain timeframe. Neither ever happened.
I spent hours following up, repeating my situation to different representatives, only to be given the same empty promises. There was no accountability, no follow-up, and no effort to resolve my issue.
A travel company should provide support when customers need help, especially after taking their money. Ignoring emails and repeatedly promising callbacks that never happen is completely unacceptable.
I will never book through BudgetAir again and strongly recommend booking directly with the airline instead. Save yourself the frustration, wasted time, and lack of support that I experienced
June 21, 2026
Unprompted review
Reply from BudgetAir.com
We're truly sorry to hear about your frustrating experience with our customer service. We understand how important it is to receive timely assistance, and we regret that we fell short of your expectations. We would like to find a solution together with you. Within 24 hours, customer service will contact you. Please answer our call. Kind regards Anne
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