BudgetAir.in Reviews 3,533

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 609 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing, often finding cheaper flights compared to other platforms. Reviewers frequently mention the ease and speed of the booking process, with some receiving instant confirmations and e-tickets within an hour. However, a significant number of people were dissatisfied with the customer service and response times. Common complaints include long wait times for chat support, unhelpful agents, and a lack of readily available customer care contact numbers. Some people also experienced issues with delayed e-ticket delivery, sometimes up to 96 hours, and problems with additional services like baggage booking.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers found the booking process... See more

Price

Clients share ambiguous opinions on price. Many customers found excellent deals and cheaper rates compared to... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report a lack of support after... See more

Website

Customers consistently note ambiguous experiences with the website. Some reviewers found the booking process... See more

Response time

Customers consistently express significant dissatisfaction with response times. Many report not receiving any... See more

Reviews shaping this summary

Rated 3 out of 5 stars

There is no customer care service number available on website. If anyone need quick assistance then their chat boot service show 9minta it take 20-25 mint to get back. It’s very bad Budgetair website... See more

Rated 3 out of 5 stars

More options for air India add on facilities should be there. Like extra baggage bundle seat choosing option. Also, Domestic flight no forex charges should be charged for domestic customers.

Rated 2 out of 5 stars

I booked through you and you have not given me check-in luggage . I am highly disappointed. I have 3 senior members travelling with me. Kindly provide few Kg .

Rated 1 out of 5 stars

Customer ke saath scame Karta hai ye website chep rate dikhakar flight book karlo baad me cancel karne per pura Paisa cancellation charges me kaat leti hai Koi customer support nahi,koi mail ka rep... See more


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Budgetair.in is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.


Contact info

2.9

Average

TrustScore 3 out of 5

4K reviews

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Rated 1 out of 5 stars

BIN-21691150 It has been a nightmare booking with them!

It has been a nightmare booking my flight with them!

I regret it , The airlines cancelled my flight and have asked to provide a full refund to me, however even after providing multiple confirmations in fact even a public conformation from the Airline on their official twitter handle ,BudgetAir keeps messing around & lying to me & rejecting my refund , by straight out lying that Airlines have denied!

This is Robbery!!
This is not only un-ethical , its straight up illegal & a Clear violation of Consumer right & DGCA Compliance!

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

You guys charged me more..some currency…

You guys charged me more..some currency forex charges. I ended up paying extra. Plus poor service. I got the ticket after few hours. Don't recommend!
Disappointed and regretting my decision to book from you!

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

I was not allowed to board the flight

I was not allowed to board the flight, i didn't even have baggage check-in, i was at the airport excatly 1hour before the departure time, i was on the counter at 6:40PM!! There were still 10mins but your staff was try to authenticate but it couldn't had to buy 2tickets from counter for 41k!!!! It was my visa appointment couldn't miss it and I'm still unable to login using the booking number and email ID. Also agter paying they dropped an email stating if they can confirm the availability. It takes 4workjng days. I RECEIVED MY TICKETS ON! Kindly do not book from here

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Wait time to connect is approx 1 hr

Wait time to connect is approx 1 hr. I lost my Rs. 65000 even after cancelling my flight tickets on time . After giving my repeatedconsent to cancel my Tickets the site got into buffering zone and the customer service dint even bother to mail us and take final confirmation to cancel the tickets.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle-Free

I was concerned that this might not be a great website, but I was delivered what was promised. I didn't face any delays in processing either

November 13, 2025
Unprompted review

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