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BudgetAir.in Reviews 3,533

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TrustScore 3 out of 5

2.9

Airline Ticket Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 609 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing, often finding cheaper flights compared to other platforms. Reviewers frequently mention the ease and speed of the booking process, with some receiving instant confirmations and e-tickets within an hour. However, a significant number of people were dissatisfied with the customer service and response times. Common complaints include long wait times for chat support, unhelpful agents, and a lack of readily available customer care contact numbers. Some people also experienced issues with delayed e-ticket delivery, sometimes up to 96 hours, and problems with additional services like baggage booking.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers found the booking process... See more

Price

Clients share ambiguous opinions on price. Many customers found excellent deals and cheaper rates compared to... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report a lack of support after... See more

Website

Customers consistently note ambiguous experiences with the website. Some reviewers found the booking process... See more

Response time

Customers consistently express significant dissatisfaction with response times. Many report not receiving any... See more

Reviews shaping this summary

Rated 3 out of 5 stars

There is no customer care service number available on website. If anyone need quick assistance then their chat boot service show 9minta it take 20-25 mint to get back. It’s very bad Budgetair website... See more

Rated 3 out of 5 stars

More options for air India add on facilities should be there. Like extra baggage bundle seat choosing option. Also, Domestic flight no forex charges should be charged for domestic customers.

Rated 2 out of 5 stars

I booked through you and you have not given me check-in luggage . I am highly disappointed. I have 3 senior members travelling with me. Kindly provide few Kg .

Rated 1 out of 5 stars

Customer ke saath scame Karta hai ye website chep rate dikhakar flight book karlo baad me cancel karne per pura Paisa cancellation charges me kaat leti hai Koi customer support nahi,koi mail ka rep... See more

Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Budgetair.in is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Contact info

2.9

Average

TrustScore 3 out of 5

4K reviews

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Rated 1 out of 5 stars

No toll free or other wise contact…

No toll free or other wise contact number for india based customer was available.
Secondly, even after the lapse of 72 hour I did not get the confirmation message or Email ( through an e ticket ) on my phone number and / Email.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience, pure regret

Right after booking tickets, we get to see that we will get tickets issued in 4 days. How cam you expect a traveller to wait 4 days for confirmation. This is absurd.
Next, if you want to speak with an executive for your booking, they have given AI support and if you are lucky, you can get an agent for chat. No phone support at all. I will better go with other websites which are more customer friendly.

December 4, 2025
Unprompted review

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