Budgetinsurance Reviews 

18,556
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,588 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the pricing very competitive, offering good value and often leading to savings compared to other providers. The website and user experience were frequently described as easy to navigate, straightforward, and efficient for quotes and policy management. People appreciated the quick service and clear explanations provided. However, some customers also noted excellent customer service, praising helpful and professional staff who quickly resolved issues. Conversely, a small portion of people felt dissatisfied with difficulties reaching support, experiencing long hold times, or being passed between departments. Some reviewers were not happy with communication issues, including challenges understanding agents or feeling their concerns were not adequately addressed.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive rates and good value for their... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the ease of use and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent, polite, and helpful... See more

Website

Reviewers highlight positive aspects of website, with many finding it easy to use and navigate for tasks like... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitively priced, full documentation available, easy-to-navigate web site, straightforward process, and real live people to talk to if necessary. HOWEVER you're foced into automatic renewal and... See more

Company replied

Rated 4 out of 5 stars

I got a good quote from Budget last year for my Lexus and they were very competitive. I have recently bought a new Aygo Hybrid and wanted to simply change the insurance. Unfortunately, due to the vag... See more

Company replied

Rated 4 out of 5 stars

*update on complaint Budget did get in touch after this review was made and have said they will refund the fee as a goodwill gesture. I am happy to update this to a 4 star after their service afte... See more

Company replied

Rated 4 out of 5 stars

I already had a car insurance with you and I didn't no when I went to go compare for do an insurance for my other car you was the first and I try and did it after that I realised my truck is insured... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(18,556)

1,460 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid

Wanted nothing to do with investigating the matter when we got crashed into, spent 3 months chasing them to keep getting passed on to 3rd party companies who just slap the details on a file and never look into it. Chased them 6 times over 3 months. Gave up in the end. Will never use Budget again.

May 31, 2026
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Jorden,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to repeatedly chase updates and feel that your claim was not being progressed.

This is not the level of service we aim to provide. We'd like the opportunity to look into what happened, so please contact us directly with your claim details and we'll be happy to review the matter further.

Please send your policy to us at socialresponders@bglgroup.co.uk so that we can fully review this for you.

Vicky

Rated 5 out of 5 stars

Helpful

Talked me through process very clearly.most helpful.they even lowered my premium when they checked my no claims,where they found that I had more than I thought.reccommended

May 23, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Terry.
Thank you for your great 5 star review. It's fantastic to hear you would recommend us.
Rachel

Rated 1 out of 5 stars

Where do I begin! So Disappointing

Where do I begin!

1. My insurance is due for renewal. Budget emailed me to renew my insurance with a link. Can I renew it? NO. Why? Cloudflare will not allow me access to the Budget website to renew my insurance. I am Blocked, reason unknown.

2. Contact Budget you say. How? Emailed, twice, explaining the situation. Response. None!

3. If all fails, download the app! How? Unable to download the app because all searches on the App Store bring up Zero results.

You have to question. If you are blocked from Budget every which way, then how confident are you they would ever sort anything out if you had an accident, or worse?

May 28, 2026
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Poppey,

We’re sorry to hear about the difficulties you’ve experienced when trying to renew your policy.

We understand how frustrating it must have been to experience issues accessing the website and then be unable to locate the app. We also apologise if you did not receive a response to your emails as expected.

While we appreciate your concerns, please be assured that we do have contact numbers available for customers to discuss their renewal directly with our team, as well as dedicated claims lines available should you ever need to report an accident or make a claim. Alternatively if you send your policy details to us at socialresponders@bglgroup.co.uk we will be happy to help.

Vicky

Rated 5 out of 5 stars

good price

good price, excellent website and easy set up.

May 28, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Laurence,

It's great to hear you found the website excellent and the policy easy to set up!

Kirsty

Rated 1 out of 5 stars

Multiple renewal payments taken

Problem with multiple renewal payments going out of my account, without my knowledge, by mistake. Resulting in my account being emptied just before monthly bills being debited. Totally unacceptable situation which, despite several hours worth of calls and staff trying to be helpful, could not be resolved.

May 28, 2026
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how distressing and frustrating it must have been to have multiple renewal payments taken unexpectedly, particularly where this then impacted other important payments due from your account. We appreciate that this situation would have caused significant inconvenience and concern.

While we’re pleased to hear our staff attempted to assist you, we are sorry that despite the time you spent trying to resolve the matter, the outcome did not meet your expectations. This is not the level of service we aim to provide.

Please send your policy details to us at socialresponders@bglgroup.co.uk as we would really like to look into this further.

Vicky

Rated 1 out of 5 stars

Unwanted and don’t listen!

I do not and did not want to be insured with yourselves. You did not even tell me how much this was going to cost and still I am getting emails from you when I have asked for my data to be removed.

May 28, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We understand your concerns regarding the policy and the continued communication you have received after requesting your data to be removed. This is not the experience we aim to provide.

We will be in touch directly to investigate this further and work towards getting the matter resolved for you as quickly as possible.

Thank you for your feedback.

Vicky

Rated 5 out of 5 stars

Good price

I needed to change insurers and was shopping around. I found their website easy to negotiate, the quote very reasonable and that the whole process comfortable from the start, through to completion, paying them and the swiftness of getting the documents. Hopefully we can keep a good union.

May 20, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Malcolm,

Thank you for taking the time to leave us your great five-star review!

Welcome to Budget Insurance and we too hope for a long happy union.

Vicky

Rated 1 out of 5 stars

I used Confused.com to get to motor…

I used Confused.com to get to motor quotes and chose Budget motor insurance. I entered all the right info including my SP30 speeding fine on Confused.com. I trust Confused.com to pass to Budget all I inputted, but that did not happen, so I effectively bought Budget motor insurance not realising my speeding fine was not noted and that could invalidate any future claim. I fortunately found this mistake later and contacted Budget, they said they had only what Confused.com informed them of but Budget in may complaint to them said we have asked Confused.com for info, but Budget did not actually see the full info I put on the Confused.com site- they had not seen the full application. If your insurance provider (Budget in this case) do not see the full info inserted on the website such as Confused.com how the hell can you trust you have the right insurance cover. I have reluctantly paid the extra £111.00 to Budget- but next year they can - - - ------- ! Advice to all- as you type in the info to any website to obtain a quote of any kind, use your mobile to take photos of each question you answer- trust nobody or any system.

May 6, 2026
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi,

Thank you for taking the time to share your experience. We understand your frustration and appreciate the concerns you’ve raised regarding the information transferred from the comparison site.

When purchasing a policy through any comparison website, the information provided is transferred electronically to the insurer. However, once the data has been transferred, it is always advisable to carefully check all details directly with the insurer before agreeing to the policy to ensure everything has been recorded correctly and the cover meets your requirements.

We appreciate this situation caused inconvenience and resulted in an additional premium being applied once the conviction was added. Your feedback regarding the process and communication has been noted and will be shared internally.

If you would like us to review this further, please send your policy details to us at socialresponders@bglgroup.co.uk.

Vicky

Rated 5 out of 5 stars

Easy to do

Straight forward no hidden agendas easy to do

May 23, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Mr Owen,

Thank you for taking the time to leave us your five-star review!

Vicky

Rated 1 out of 5 stars

Didnt ask for a quote

Didnt ask for a quote, the company failed to cancel my old policy when I sold the car, and automatically renewed it, despite the private reg not being put on any vehicle as yet! Sending ne emails that contradict each other- and lots of them. Rubbish really

May 21, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ian,

Thank you for your feedback.

I’m sorry to hear about the confusion and frustration caused by the renewal and the communication you received. I appreciate how concerning this situation must be, especially where you believe the policy should have been cancelled following the sale of your vehicle.

We will be in touch to help resolve this.

Vicky

Rated 5 out of 5 stars

Helpful service

fair price ,even better,when you updated my NCB and refunded me some money ,making it a better price

May 27, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hello Allen and Liz,

Thank you for your lovely feedback! We’re so pleased to hear you found the policy fairly priced, and even better once your No Claims Bonus was updated and the refund was arranged. It’s great to know we could help make things a little better for you. Thanks again for choosing us!

Thanks, Rachael

Rated 5 out of 5 stars

Budget Insurance, the better option!

After getting my renewal notice from my previous insurer, it was obvious that I needed to change companies as it had risen by £120 and I do even lower mileage now I have retired.
Budget insurance came up as one of the cheapest quotes I was given. It was not the cheapest but it had other things included which made it the better option for me. It was easy to set up and I chose to pay an annual payment rather than terms over the year, this saved me another £15. Overall I saved £138 by signing up with Budget Insurance. Obviously, I am hoping not to have to make a claim but I do have peace of mind with the quality of insurance I have got. I can definitely recommend them, take a look for yourself - you might be surprised like me!

May 18, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Linda,

Thank you for this amazing review and thank you for choosing Budget to Insure you this year. We also hope you won't have to make a claim but we will be here to support you every step of the way if this does occur.

Thanks, Rachael

Rated 4 out of 5 stars

Pricing fine, but questionable Customer Service (Corrected)

First let me say that I have no problem with the price point or the ease of getting my car insurace with Budget Insurance via a price comparison website.

My problem was with the overly-rigid adherance to the £25 charge for policy updates. I changed my car mid-policy, but because it was a new, unregistered car I could not find the details by simply searching using the registration plate number. When I initially provided all the new car details, I made a single letter mistake in the vehical registrastration plate. As soon as I realised this, about 48 hours later, I went back to the website to update the plate number with the corrected letter. Despite all my protestations regarding this honest mistake, I was again charged £25 for the update.

This seems to be a classic case of the spirit of the law versus the letter of the law. I understand this was my fault, but I expected better.
------
Original review left untouched above (2 stars). Budget Insurance have magnanimously offered to refund the second charge and for that they have my thanks.

May 25, 2026
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Sean,

Thank you for taking the time to share your feedback. We’re pleased to hear that you found arranging your insurance straightforward and competitively priced.

We’re sorry to hear of your disappointment regarding the additional amendment charge. We do understand that mistakes can happen, particularly when updating details for a brand-new vehicle that was not yet searchable by registration number. While any change made to a policy can generate an administration fee in line with our terms and conditions, we appreciate your comments regarding the circumstances surrounding this correction and understand why you felt frustrated by the additional charge.

We will be in touch to discuss this further.

Vicky

Rated 5 out of 5 stars

Policy Documents.

Could you please send me out a copy of my car insurance documents. As I cant seem to find it.
Many Thanks.

May 22, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Pamela,

Thank you for taking the time to leave your review and feedback with ourselves! I have requested for a copy of your policy documents to be emailed and posted out to you.

Kirsty

Rated 5 out of 5 stars

My experience on purchasing the…

My experience on purchasing the insurance online via their website was smooth and managing and downloading the document online was straight forward.
My name was incorrectly entered on the policy and this was promptly rectified when I contacted support via their online chat.
I have not yet used the insurance for any claims so I cannot rate Budget Insurance on this specific experience.

May 10, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Sunil,

Thank you for taking the time to leave such a detailed 5 star review and feedback! We're pleased to hear you found the purchasing process was smooth and that you received prompt help when contacting our webchat team!

Kirsty

Rated 5 out of 5 stars

Surprised pensioner

I LOOKED THROUGH A LOT OF PRICES AND OFFERS ,ALMOST READY TO MAKE A CHOICE WHEN I DECIDED TO LOOK AT BUDGET VERY GLAD I DID ,GOT ALL THE COVER I WANTED AND AT THE EXCESSES IWANTED. IN THE END I SAVED ALMOST £300 ON MY RENEWABLE QUOTE..

May 22, 2026
Budgetinsurance logo

Reply from Budgetinsurance

Hi Andrew,

Thank you for your great 5 star review and feedback! It's fantastic to hear you were able to save nearly £300 on your renewal by switching to ourselves!

Kirsty

Rated 1 out of 5 stars

I have already written a review on here…

I have already written a review on here which I currently can't find.
Having settled a cluster duck of wombles, I am still being harassed by this company.
My phone call was recorded, used for training.
All resolved using documented evidence between the insurers and my bank (Nationwide... They deserve a medal).
I am now being harassed by "CARS".
Budget insurance to settle.
Settle what?
Everything is settled with document evidence from my bank.
AVOID THIS COMPANY AT ALL COSTS.
I'M REPORTING TO TRADING STANDARDS.
If anyone wants to contact me, the
DVLA have all my details.
Utter scammers.
Quit now.
Otherwise see you in Crown Court for Harrassment.

Update in response to the message from budget.
They have my email address, my telephone number and my name.
Also my car details.
There is no policy.
I have emailed Leanne.
If you contact me again, you will be hearing from the National Fraud Squad and DVLA.

May 22, 2026
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ruth,

I am so sorry to hear you are feeling harassed and stressed by this situation, especially after you thought everything was fully sorted with your bank.

We want to get to the bottom of what has happened with CARS and your file straight away. So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.

Once we receive your details, we will investigate exactly what is going on so we can get this resolved.

Leanne

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