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Rated 5 out of 5 stars

He listened to my request in great detail, helped me figure out how to activate the SIM card and answered many of my questions about the SIM card and my tariff. All in all a very responsive and caring... See more

Company replied

Rated 3 out of 5 stars

Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum... See more

Company replied

Rated 4 out of 5 stars

Maryam was really helpful and friendly. She deserves a rise! However, I will have to cancel my contract because you guys do not offer eSIM and I have a new phone that only accepts eSIM.

Company replied

Rated 5 out of 5 stars

Amira is a great assistant, very help full, and gives a personal touch to her services. Praying i get her every time i run into technical difficulties .

Company replied

Company details

  1. Housing Utility Company
  2. Mobile Network Operator

Written by the company

Hallo, wij zijn Budget Mobiel, onderdeel van Budget Thuis. Aanbieder van sim only abonnementen voor mobiel bellen, sms’en en internetten via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. En dat tegen een zo laag mogelijke prijs. Combineer je onze producten Budget Energie, Budget Alles-in-1 en Budget Mobiel? Dan profiteer je elke maand van combikorting. Bovenop de al lage prijs voor Internet & TV en Sim Only.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amira is a great assistant

Amira is a great assistant, very help full, and gives a personal touch to her services. Praying i get her every time i run into technical difficulties .

December 20, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Natasha,

How great that our winner Amira was able to help you, we would like to thank you for the review!

With kind regards,
Kelly - Budget mobiel

Rated 2 out of 5 stars

The internet stops sometimes at 22:00…

The internet stops sometimes at 22:00 and I do many times bundel but nothing happens and it stays like that until next day morning. That is very annoying to me! Also the speed of the internet needs to be improved! Also customer service is very poor last time I tried to reach a customer agent, it took a lot of time to wait and when I finally get to chat with the agent, the agent closed the chat on my face and asked me for review without even solving my inquiries!

December 4, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Abdulsalam Al-Hadi,

We are sorry to hear that this has been your experience with Budget Mobile. I can imagine that if you are without internet and still have no explanation for this, this can be frustrating.

We would like to help you find the cause of this. I have just requested your contact details. If you could pass this on, we will contact you as soon as possible!

Kind regards,
Natalie Budget Mobile

Rated 5 out of 5 stars

Very helpful and nice chat

Very helpful and nice chat. We quickly solved my request.

November 27, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Zuzana,

Good to hear that you were helped so well. We appreciate your review :)

Greetings,
Anouck Budget Mobiel

Rated 1 out of 5 stars

The worst service ever experienced in…

The worst service ever experienced in my entire life. Had budget all in one with gas & electricity plus 2 mobile phones. Impossible to discontinue te service when the contract expired. With the Energy contract 1 was one month late to discontinue and entered in a variable contract after which they charged a tripple amount on the monthly charges. And to discontinue your mobile phone contract you can only do this using the chat. They however do not administer this correctly which lead to additional monthly payments and even when you have your mobile phone number transferred to another provided they continue charging monthly payments. And they only way to contact them is by using their Chat function. For which you end up in a cue and when you finally reach a real person they break the connection over and over again. They drive you nuts. Do never ever use these cowboys.

November 23, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Dan,

Zojuist hebben wij elkaar telefonisch besproken. Jammer dat u de abonnementen bij ons opgezegd heeft, maar ik hoop dat ik wat opheldering heb kunnen geven. En tot wellicht in de toekomst!

Met vriendelijke groet,
Kelly Budget Mobiel

Rated 5 out of 5 stars

1 year of excellent service

I had no any single issue with the service. I used the unlimited monthly contract for 20 euro per month.

November 8, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Stanislav,

How nice to hear that you have been so satisfied with us for a year. We appreciate your review!

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Shelsey was attentive

Shelsey was attentive, dynamic and effective in my request.

October 21, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Andres,

How nice to hear that Shelsey helped you so well. We appreciate your review :)

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Chat with Nidhi

I chatted with customer service who is Nidhi. Nidhi is really kind and nice. And Nidhi solved my problems. I am gratefull

October 21, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Furkan,

How nice to hear that Nidhi helped you so well. We appreciate your review :)

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Good customer service

October 18, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Sathish,

Thank you for your review! We will always do our best to provide the best service, and we are happy that you experienced it that way too 😊.

With kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Well I don’t know how other people feel…

Well I don’t know how other people feel but I think it’s the best service you can ever get, for a cheap price, for unlimited data we all know it is not true, but if you can watch videos online and chat with friends for 4 to 6 hours a day then it’s good, forget about Unlimited data it’s not true, but they are better than all out there, I have tried a lot of services but they are my favorite and I recommend them to anyone who wants to have a good service with great support

October 18, 2023
Budget Mobiel logo

Reply from Budget Mobiel

Hi Fullah,

Thank you for your nice review! We are happy to hear that everything is to your satisfaction 😊.

With kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

Great service and great plan

Great service - I reached out to their customer support and Shay was on point; knowledgeable and fast to answer my request.

October 13, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Claire,

Thanks for your review. We are very happy to hear that you had such a wonderful experience and that Shay helped you so well. We like to hear this 😁

With kind regards,
Natalie Budget Mobile

Rated 5 out of 5 stars

Nice service!

More or less cheap service, good internet, fast responsing techsupport

October 9, 2023
Budget Mobiel logo

Reply from Budget Mobiel

Hi Georgi,

Thanks for the review, we appreciate it! 😊

With kind regards,
Rashree Budget Mobile

Rated 1 out of 5 stars

Never get a subscription from budget…

Never get a subscription from budget mobiel the internet is so slow and they don’t have iPhone with the subscription so i buy a subscription from other store with iPhone and when i want to terminate the subscription from them they told me to pay for i year and half which is i didn’t use , and their customer service is so bad I couldn’t even get the answer for my question, shortly i considered this payment as stealing.

October 9, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi Ruhama,

We are sorry to hear that you had such a negative experience with our customer service. We do not offer any devices at all, only discount codes on certain OPPO devices. There are external websites for device offers, such as Mobiel.nl or Belsimpel.nl.

I would also like to look at your contract with you and find a solution for this. I have requested information, would you like to fill it in? We will contact you from there as soon as possible. I wish you a nice day!

With kind regards,
Rashree Budget Mobile

Rated 5 out of 5 stars

very good

very good. Agent knos the details of the

October 6, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi too,

I'm happy to hear that my colleague helped you well! We appreciate your review :)

Greetings,
Anouck Budget mobiel

Rated 5 out of 5 stars

Amazing Kelly thank you for the support…

Amazing Kelly thank you for the support very helpful and understanding and proactive

September 26, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Beste Fahd,

Thank you for your positive review! We are glad to hear that Kelly was there for you and could help you with your problem 😊

Kind regards,
Natalie Budget Mobile

Rated 5 out of 5 stars

I had a professional and neat…

I had a professional and neat experience with customer service and good experience with the budget mobile service as well, I would suggest a cheaper bundle plan for people who do use subscriptions much but other than that everything is super with your service.

April 23, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Hi abel Beyene,

Thank you for your review. We are very happy to hear that you are so satisfied with our product and our customer service. We like to hear this. We really appreciate it! 😊

Kind regards,
Natalie Budget Mobile

Rated 5 out of 5 stars

The chat personnel is fantastic

The chat personnel is fantastic. Well trained, efficient and pleasant.

September 22, 2023
Unprompted review
Budget Mobiel logo

Reply from Budget Mobiel

Dear Noelle,

We are pleasure to hear that you had a good conversation in the chat. We would like to thank you for your review!

With kind regards,
Kelly Budget mobiel

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