As a woman on my own I was always nervous about breaking down. Ali and Mustapha were amazing I felt at ease as they spoke me through everything and got my car sorted and back on within 90 min very pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One of the worst experiences I have ever had dealing with a vehicle recovery company. My vehicle was removed and I was given absolutely no notification, no phone call, no email, no text messa... See more
My car had a flat battery at 2am. Ford Assist contacted Bud to attend my home and get car started. Received an initial call from Bud to give me an ETA of the mechanic and number of jobs he had befor... See more
I have spoken to 3 amazing customer service advisors this morning and they have all been a great pleasure to speak to. One of them being Emma - thank you for making such a stressful situation alot lig... See more
Company details
Written by the company
24-Hour Nationwide Recovery and Transport Service. Covering London, Hertfordshire & Essex within 60 minutes where possible. Operational 7 days a week, Bud Rescue have a range of services to help you in any breakdown or emergency. From vehicle recovery to multi-storey car park extractions, keyless removals, motorway rescue, roadside assistance and much more! We have a range of trucks capable of quickly recovering vehicles from any location, our immediate dispatch is guaranteed to rescue you regardless the circumstance!
Contact info
Noke Lane, AL2 3NY, Hertfordshire, United Kingdom
- 0208 868 9988
- controlroom@budrescue.co.uk
- budrescue.co.uk
4.2
Great
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lubos was Kind, helpful and patient.
My car was parked and hit by another motorist and was not able to be driven.
Lubos came to recover the car to take it to the repair shop.
He was remarkably kind, helpful and patient.
He was really careful with my car.
Once he has reached the destination he sent me WhatsApp pictures to show it had arrived safe and sound.
Thank you Lubos, I appreciate it.
April 23, 2024
Unprompted review
10/10 experience
Was stuck late at night, done exactly what was needed, recovered me in under 30 mins and dropped the car to where I wanted to, will defiantly be using them again
April 20, 2024
Unprompted review
Helpful
Helpful, professional, polite and efficient from the first call, to the last email after the collection of our vehicle- from the office staff to the pick up driver- excellent service
April 21, 2024
Unprompted review
fast and reliable
I had ordered a loading of my car at 10 and at 12 job have been done...fantastic communication and fast service with favorable price
April 19, 2024
Unprompted review
Great Service
Communication and customer service very efficient. Would recommend many thanks.
April 18, 2024
Unprompted review
Good and quick service
Good ongoing communication since the start, provided with a written quote and didn't change. The actual recovery £114 was quick and smooth from collection to delivery place.
April 18, 2024
Unprompted review
Excellent Customer Service, Highly Recommended
From the first initial point of contact to a job complete, the service was excellent. I called Bud with a 'special request' to move a 600kg scissor lift from one unit to another. I was told to send an email with all the details. 5 mins later I received a call back to say they are looking into it. Tony emailed me with all the information and options making it very easy with quick replies and it was all booked in no time. Colin (the driver) was already at the Unit waiting and made a difficult job look easy. You could tell these guys have experience. Everything was done perfectly and complete within the promised time frame and a big thank you to Colin and Tony. I would highly recommend this company.
April 17, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.