buildasoil.com Reviews 

97
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often noting significant results and organic ingredients. Many highlight the exceptional customer service and knowledgeable staff who provide thorough support. Reviewers appreciate the team's willingness to educate and guide them, making their growing experiences successful. People frequently commend the team for their extensive knowledge and passion, going above and beyond to offer advice and help. The company's dedication to clean, organic products and expert guidance ensures a top-notch experience for consumers.

What people talk about most

Product

Consumers find the products to be highly effective, with many reporting noticeable and phenomenal results in... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's understanding,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been buying Buildasoil products for 2 years and very happy with products and shipping. Noticeable results in various gardening spaces and plants. What really prompted my review is the thorough... See more

Rated 5 out of 5 stars

The amount of knowledge the staff holds, educational material available to the public, free phone/live chats, etc. It's beyond anything a competitor website offers. The amount of transparency they of... See more

Rated 5 out of 5 stars

I reached out to Build A Soil after struggling trying to find the answer online. Dave was so helpful. He looked into what I wanted to do and gave me some advice and ideas to get me there. Even wh... See more

Rated 5 out of 5 stars

Some of the best products on the market for your babies..not only that absolutely the best customer support and service in the business..if you have any questions or problems they're on it. They have... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(97)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Build a soil

I have been dealing with Build a Soil for about 5 years now and I have never had a bad experience with anyone from Build A Soil. Through the years, they have been helpful and have always answered my questions. They are a small business and may take a day to answer but I have always gotten an answer within hours. Honestly, Imo, there is no one better in this industry. The knowledge base on their products and gardening in general have been very helpful in my learning of being loyal to the soil!

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Quality matters

Everything bought from buildasoil is 100% the best quality. I started growing weed organically now my whole life has changed for the better. Learned about what to put into soil and made me learn about what I put into my body.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best organic products I can find.

Build a soil has the best organic products I can find on the market with a very transparent owner that vets the products himself. From their soils to their fertilizers I’ve never seen happier plants both with my medicine and my vegetables. Huge shoutout to their shipping department with fast and accurate shipping as well!

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Zach is useless

Ah yes. Zach Bronson... He's the only name I've seen so far in my responses from BaS. Either this company hasn't grown enough to hire more than 1 support person or Zach is actually an Ai bot. That bot part would at least explain his inability to answer simple questions.

That is my complaint, Zach is worthless if you have questions or need help with a product. I've tried twice and I'm batting 0-2...
Done with this garbage. Looking elsewhere.

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality, poor service

I'm a repeat customer at build a soil. After my last purchase of the nutrients pack I received a 10% discount coupon from build a soil for my " next purchase". So a year went by, as I'm an outdoor grower and only order once a year, I tried to use my coupon with no success. After texting with Zach Bronson, who is very unprofessional, he said that coupon had expired. My coupon did not expire he was stuck on his spring sale which was not what I was talking about after alot of explaining Zach was not giving my discount. So I told him I'd like to just cancel my order, he said it was already processed and cannot be cancelled. Less than 24 hrs after I had made my order. This was on a Friday before 12 noon. My package sat and did not ship until Tuesday late afternoon 4 days later! Totally unacceptable. If you don't want to give people a discount don't send coupons. Your making more people angry for not honoring what you send.
So I received my worm castings from them and they were very dry. I asked them about this and they told me to just ad water. I thought you all had fresh worm castings not old dry stuff. You pay 3 times the money as wiggle worm and the quality is not as good. I thought you guys had quality products. Guess I was wrong. Over priced. Not quality and poor service. Not a good company. Do not buy!!!

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

Dishonest or Stoned.

I don't want to say anything bad about the company, because I know mistakes happen. Yet, I need to tell you how I was treated.

I ordered "Canadian Sphagnum Peat Moss," but they sent me their "Base Blend Recipe."

I communicated with Zach Branson via email for two days. Explaining what had happened. I sent a picture of the "Base Blend Recipe" that I had received and Zach said, "The link you have shared is our Base Blend Recipe, which, by the picture of the contents of the bag, is not what you received."

So he's calling me a liar.

He told me that they don't sell that, but it is on their website.

The he told me that, "The label right under the bag branding that clearly states Fluffed Peat Moss."

They can't believe that one of them had shipped me the wrong product or maybe Zach thinks that the label is capable of boxing the right product.

I don't know if they are dishonest, not to bright, or they are in Colorado where pot is legal, so who knows.

Since I am unable to try the product I ordered, "Canadian Sphagnum Peat Moss," I can't comment on wheather their products are good or not.

But I can say that Zach Branson is not a person I would want to deal with and will never purchase anything from them again.

There are many places to purchase what they sell, so beware if you go to buildasoil.com.

Build A Soil is probably a great company, but I wouldn't recommend ordering anything from them online.l

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

*product hazard*//unreasonable markup on retail items

bought their premium worm castings that they tout on their channel.. They came complete rife with russet mites. Yes, russet mites as well as plenty of springtails which also suck to add in large numbers... but russet mites that will take over your soil pots and infect your plants... with the potential to destroy your entire garden!!!!! Lucky for me I recognized the problem from an identical situation with local castings from a farm in my town, and threw Colorado Worm Co castings in the GARBAGE where they belong as well as every infected plant that I top dressed with this product and their soil pots (crawling with russets on outside of pot) and bleached the entire area. I will NEVER buy local-made artisan worm castings or compost again, I only use my own DIY compost now thanks to this buildasoil experience. Buildasoil has lost a customer. I reached out and they told me to brew the castings in a tea if I'm worried about bugs, the ignorance!!!!! They don't actually care about the homegrower and what goes into your garden, they care about their profit margin!!! Don't buy their marked up cheap minerals and mixed/blended products marked up over triple their actual value. There are MUCH BETTER outlets for these sorts of products such as red bud soil company.

July 29, 2022
Unprompted review
buildasoil.com logo

Reply from buildasoil.com

Jefe!! Those are beneficial soil mites!! The fast moving ones you see when you open the bag are Hypoaspis miles aka Stratiolaelaps scimitis. We 100% promise there were not nor ever have been any Russet mites. Colorado worm company enjoys one of the highest satisfaction ratings of any product that we offer and it's totally gauranteed so if you ever have a problem you can reach out and we are here to make it right! A big part of quality castings right from the worm bin are the free beneficial mites that normally you would have to pay hundreds of dollars for. The Colorado worm company castings have a lower margin, but are very heavy and made by a local family the same way for over 5 years. We really really care about the home grower. I know this is a very old review, but please, we just now learned about trustpilot and only today saw the review. We are here to help call us anytime. Red bud is long out of business now and we are are better than ever before. I hope you try us again.

Rated 1 out of 5 stars

This company has great products but if…

This company has great products but if you are looking to get it in a timely matter that will not happen. If you have several weeks to months to wait then order from them.

July 14, 2022
Unprompted review
buildasoil.com logo

Reply from buildasoil.com

I'm so sorry you had that experience! Back in 2022 we had some major supply chain and fulfillment issues all of which have been fixed. Now we are shipping faster than ever and far under 1% problems with orders in transit. Please come back!

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