Buildaspa Reviews 593

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First tub ever & build a spar gave us a really good service from buying to installation! The added bonus off a heat source pump keeping the electricity costs very low was the best advice ever. Had... See more

Rated 5 out of 5 stars

Highly recommended. British made and friendly customer service resulting in great value for money. loads of build and delivery options to suit all needs. Quality product. efficient and simple orderin... See more

Rated 5 out of 5 stars

Top class hot tub best in the market by far. From start to finish absolutely tremendous professional service. . Great price and delivery was first class. Driver very knowledgable and pleasant exp... See more

Rated 5 out of 5 stars

Would definitely recommend BUILDA SPA , the company are so good from reception , Workers too Management , Hot Tub exactly as we asked for , the times were exact for delivery and everyone so very h... See more

Company details

  1. Hot Tub Store

Written by the company

It's what we do


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and helpful

Contacted Build A Spa a few weeks back after following their Facebook page to make use of their showroom offer. They were very helpful with my enquiry and when I placed my order. They could have delivered sooner than they originally quoted but because the patio area wasn't ready they were very helpful in rearranging delivery.
Graham the installer kept me informed on the delivery and installation which he completed quickly and cleanly yesterday. We're in the two week settlement period at the moment but as of yet we've not had any issues with the Zeus Deluxe Spa.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Love our hot tub

We’ve had our spa now for
6 months and we’ve really enjoyed it. The service we have received is excellent and any questions they are always happy to help.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Really happy so far

Really happy so far, my wife and I are enjoying the tub. Customer service has been brilliant so far also. I found the company via Facebook and decided to drop into the factory when in the area with work, ended up placing my order there and then. The delivery guy was friendly also and gave loads of advice. I fully recommend this company to others looking for a hot tub

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing! Everyone should get one!

We had our hot tub installed on Saturday and we were so impressed by Dan, he was amazing, very professional and very helpful. I have also been impressed by all the customer service received before and after having it installed. I also can’t thank you enough for making my dream of a hot tub a reality. If it wasn’t for your we build option I wouldn’t be able to have one due to very difficult access 🥰 I’ve been in it twice already and it’s every thing I hoped it would be. I highly recommend build a spa.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

eus build a spa

eus build a spa
Purchased the Zeus build a spa and can honestly say we are really happy with the product and the service. Hot tub is amazing All of the team we spoke to were very helpful and Andy who built the spa in our garden was great and managed to work in our tight space we had. Would definitely recommend! Only negative was the wait from order to delivery, just a few months, but this was expected and definitely worth the wait!

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Zeus build a spa

Purchased the Zeus build a spa and can honestly say we are really happy with the product and the service. Hot tub is amazing and we had a snagging issue with Bluetooth but this was quickly resolved from the troubleshooting guide the team sent by email. All of the team we spoke to were very helpful and Andy who built the spa in our garden was great and managed to work in our tight space we had. Would definitely recommend! Only negative was the wait from order to delivery, just a few months, but this was expected and definitely worth the wait!

December 8, 2021
Unprompted review
Rated 4 out of 5 stars

Great tub blue on grey

Bought a tub from build a spa on recommendation and I can honestly say that I am not disappointed. The internal blue is beautiful.

Great piece of kit. We had one snag with an unconnected light and an engineer was arranged quickly and at our convenience.

Would definitely recommend

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Faultless

Cannot fault build a spa through the whole process of enquiring about the hot tub to the delivery and after sales care. Been very helpful and everyone I’ve dealt with (Leanne, Jade and Astro) was lovely.

Thanks again Build a spa

Arron Spencer

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Really impressed, would recommend

We've been really impressed with hot tub and the delivery service was great. Andy came to drop off the hot tub and built it in our garden - it was a tricky job but he was really positive and practical so we had it in place in no time where he built it and gave us a thorough demonstration. I also received a follow up call from customer services the next day to check all was OK which was a really good touch. We are delighted with the hot tub - would highly recommend!

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous company …

We had trouble getting it in the garden but we managed it due to a very kind neighbour that let us go through there Garden and take a fence panel out ..we’ve have had our tub just over a year now and are absolutely thrilled with it ….the company and there goods are five star

November 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

From start to finish the service we received from Buildaspa was excellent. They took the time to explain the whole process, what was required to build the spa and how they would work on site. The engineer that arrived was very professional and gave excellent advice on how to run the spa. Overall we are very pleased with the spa and also the aftercare to make sure everything was okay. I would definitely recommend to anyone with limited space to put in a fully built spa.

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

Hot tub with ASHP

Buildaspa provided an excellent product and great ongoing communication. The hot tub was delivered within a month and set up and handed over very well. I would recommend any prospective buyer to use this company for a well priced tub.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent machine!

Delivery was punctual and the guy worked very hard on the build. After 24 hours we gave it a first go. Initially I was disappointed with the jets, but that was just because I had not switched them on properley. Once I corrected that it was fantastic.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic and friendly service from…

Fantastic and friendly service from ordering to delivery and fitting......makes a change in todays climate, and on time too. Would recommend this company to anyone. Thank you Build a spa!!! :)

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, very helpful and a great service provided. All my questions were answered. Brilliant delivery, very efficient. Thoroughly recommend for a great hot tub at a great price.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

100% recommendation build a spa

From start to finish the experience of dealing with build a spa has been great. From ordering to changing delivery dates to the day of delivery I cannot fault the company. I even had a follow up call to make sure I was ok with everything and if I needed any help understanding all things hot tub. Overall happy to recommend to anyone. Tub is fab too. And the price was amazing for what you get.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Impressive hot tub for price,

Impressive hot tub for price,
I would recommend buying from build a spa. From ordering to delivery was faultless. Delivery driver was very helpful and knowledgeable, explaining all the functions, how to set up and get chemicals balanced.
Definitely worth the money

November 3, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look