Buildiverse Reviews 646

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Over a month and still no package. No response to my last email. Update: only replied to my email after poor review. Proper details not given to courier on first attempt as no contact was made, despit... See more

Company replied

Rated 5 out of 5 stars

I vostri prodotti sono di ottima qualità, realistici, di buona fattura, ricco di dettagli. Ho già acquistato tre articoli tra cui il bellissimo Sensoj Tokyo Temple. Il packaging arriva in buono stato... See more

Rated 1 out of 5 stars

Order was never delivered by evri, says delivered but parcel nowhere to be seen and no proof of delivery. Emailed buildaverse and messaged them on social media and over a month without a reply and I’m... See more

Rated 1 out of 5 stars

Purchased what I was expecting to be miniature blocks but what arrived was inferior quality, and very overpriced normal sized blocks. I had purchased these as presents for a friend who are huge Lego f... See more

Company replied

Company details

  1. Toy Store

Written by the company

Buildiverse offers a wide range of unique building blocks, model kits and other DIY collections. Perfect for those who love to collect and craft unique sets!


Contact info

2.8

Average

TrustScore 3 out of 5

646 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Fast, good, but not for newbies

I got the 4-in-1 chinese buildings. Shipments were prompt, all pieces included with many extras.

Instructions were very crowded, with many many pieces per step, and a few stages had structural issues - especially the rings on the rooftop of the Pawn Shop (there is one on each side that rests on two pieces and lacks the pressure to stay in place).

The smaller piece size takes a little getting used to but was quite pleasant after a while, they stuck together well overall and were designed nicely. The animals were well made too, though the character minis were forgettable and could have been excluded.

Good sets for experienced Lego type builders

May 13, 2022
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Reply from Buildiverse

Hi Eric,

Thank you so much for your feedback. We appreciate it. We understand that the process can be a little bit challenging at times (instructions, some stubborn pieces) but we hope you enjoyed the building experience!

Best Wishes,
Buildiverse

Rated 5 out of 5 stars

Good experience

Great products, I loved my japanese food shops to build. This site is trustworthy.

May 9, 2022
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Reply from Buildiverse

Thank you so much Vanessa! We appreciate your support and trust in us. We hope to see you again in the near future. Have a lovely week!

Rated 5 out of 5 stars

Nice one

Quality is not as good as in a well-known L company but it's 100% worth the price. A bit challenging to keep up with instruction at times but overall assembling was a very pleasant process. The house looks amazing and cute.
Great experience in general, I look forward to buying their Himeji Castle set.

May 4, 2022
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Reply from Buildiverse

Hi KS,

Thank you so much for the AMAZING 5*! We're so happy to hear you loved your set, we also can't wait to see you post your Himeji set! It's gonna be awesome :D

Best Wishes,
Buildiverse

Rated 4 out of 5 stars

Issue resolved promptly

Some difficulty with the courier/delivery service but received in good condition. Smaller sets were in boxes, large set was in plastic bag as described on the website. I did receive one incorrect set, which was a little annoying after quite a wait, however this was rectified quite quickly and easily to my satisfaction and was appreciated. The sets have not been made yet, so cannot comment on the finished product.

May 3, 2022
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Reply from Buildiverse

Hi Tenille,

Thank you so much for the AMAZING 4*! We're glad to hear the issue was promptly resolved for you. We hope that your building experience will be an aewsome one! Take care always and stay safe. :)

Best Wishes,
Buildiverse

Rated 4 out of 5 stars

Product arrived timely and in-shape

Product arrived timely and in-shape. Unfortunately, the instructions were way too short. There were several dozen bricks being placed per step, which is too many to keep track of. Increasing the instruction manual by one additional page, even if that costs me an extra $0.50 or whatever, would be hugely beneficial.

May 3, 2022
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Reply from Buildiverse

Hi MR,

Thank you so much for the 4-star! We appreciate your feedback and we'll keep it in mind!

Best Wishes,
Buildiverse

Rated 4 out of 5 stars

I enjoyed my sets though not too big of…

I enjoyed my sets though not too big of a deal, I was missing a piece or two from a couple of them. Very fun to build, I love all the little details. Excited to see what future sets y’all will be making. :) Keep up the excellent work!

May 2, 2022
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Reply from Buildiverse

Hi Louiegee,

Thank you so much for the 4-star! We're happy to hear you enjoyed builindg your set! Please email info@buildiverse.com if you still require replacements with a photo highlighting the missing pieces for your set! We'll be more than happy to assist you :)

Best wishes,
Buildiverse


Best Wishes,
Buildiverse

Rated 5 out of 5 stars

It only lets me give 5 stars

It only lets me give 5 stars or there would be more. Such lovely designs and beautifully crafted components. this was bought as a wellness projects to do something creative and then have a "happy place" to focus on and imagine living in the beautiful, tiny house. It's perfect.

May 1, 2022
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Reply from Buildiverse

Aw thank you so much!!!

Rated 5 out of 5 stars

Sweeper and lighthouse

Ordered two products for gifts. The sweeper truck was an instant hit, easy to build and enjoyed. The lighthouse has proven a little more challenging as I didn’t realize the bricks were so small. It is still under construction but being enjoyed.

April 25, 2022
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Reply from Buildiverse

Thank you Jackie! We hope to have you back at our store in the near future. Take care always. :)

Rated 1 out of 5 stars

Never arrived and poor assistance

Never arrived and poor assistance - still don’t have it.

Regardless of what buildaverse states regarding having no emails from me in their reply below, I was in correspondence with a service agent named “Joy”

I’m just foregoing this loss as I don’t have time to waste retrieving the parcel (address was correct and I was NEVER contacted by any delivery person or facility) and their service agents don’t seem particularly helpful, but did want to detail my experience here for others!

April 24, 2022
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Reply from Buildiverse

Hi Eric,

We're sorry to hear you have not received your parcel. We have looked into this and can see that your parcel was returned to our overseas warehouse (which may still be in transit). This may be due to you not being present during your delivery slot or you have provided us with an insufficient or incorrect address. Please kindly contact info@buildiverse.com for further assistance. We have checked our mailing system and can confirm that we have not received any emails from you. Thank you, we hope to hear from you soon.

Best Wishes,
Buildiverse

Rated 5 out of 5 stars

Mistake in review! Great product.

I’m so sorry, I thought this was for a different site I ordered from. Yes, she absolutely did receive the package and loved it. This was my mistake entirely!

April 22, 2022
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Reply from Buildiverse

Hi Jack,

We have checked your order history and can confirm that your parcel has been successfully delivered to your friend's mailbox within 18 days (March 28th). All shipping confirmations were automatically sent to the email you provided us with upon placing your order. This data is also updated on your tracking link. Unfortunately, if the parcel was stolen after it was successfully delivered to the shipping address provided to us, we are unable to cover the loss as stated on our refund/shipping policies. Thank you for your understanding.

Best Wishes,
Buildiverse

Rated 4 out of 5 stars

Great!

Trouble with shipping at first, but once we got it, it was really great and my daughter was thrilled!

April 22, 2022
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Reply from Buildiverse

Hi Linda,

Thanks so much for the awesome 4*!! We truly appreciate your patience with us. We're really happy to hear your daughter loved it. We hope to see you again in the near future. Stay safe and happy building!

Best Wishes,
Buildiverse

Rated 5 out of 5 stars
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Reply from Buildiverse

Hi Janne,

Thanks so much for the awesome 5*!! We're so happy to hear you received your parcel fast and safely. We hope to see you again in the near future. Stay safe and happy building!

Best Wishes,
Buildiverse

Rated 5 out of 5 stars

Great service and blocks as per normal

Great service and blocks as per normal. Highly recommend.

April 21, 2022
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Reply from Buildiverse

Hi Jude,

Thanks so much for the awesome 5*!! We appreciate the kind words and feedback. We hope to see you again in the near future. Stay safe and happy building!

Best Wishes,
Buildiverse

Rated 4 out of 5 stars

Fun but bad instructions

It was very cute and fun to build. The instructions are not intuitive or helpful at all. It will wrack your brain. Overall, a good experience but challenging

April 20, 2022
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Reply from Buildiverse

Hi Shergill,

Thanks so much for the awesome 4*!! It can be challenging but we're glad you still had a good experience overall. We hope to see you again in the near future. Stay safe and happy building!

Best Wishes,
Buildiverse

Rated 1 out of 5 stars

the bricks are not exact in size

the bricks are not exact in size. disappointing!
By “not exact in size”, I mean the blocks cannot tightly stacked. There are gaps among the blocks.

April 16, 2022
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Reply from Buildiverse

Hi KW,

We're very sorry to hear you were disappointed with your order. The blocks you have ordered are listed as nano blocks and the brick size information can be found on our specification tabs and feature information.

Best Wishes,
Buildiverse

Rated 5 out of 5 stars

I received my order today and I am very…

I received my order today and I am very pleased.Everything was exactly as described.Thank you.

April 15, 2022
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Reply from Buildiverse

Hi Linda,

Thanks so much for the awesome 5*!! We're so happy to hear you're pleased with your order! Please do tag us on our social media @wearebuildiverse and we'll reshare your build. Thanks! We hope to see you again in the near future. Stay safe and happy building!

Best Wishes,
Buildiverse

Rated 5 out of 5 stars

Excellent product

Excellent product! Lots of fun to put together and instructions for the most part are easy to follow and clear. Will definitely be purchasing other kits!

April 11, 2022
Rated 5 out of 5 stars

satisfied with experience

shipping was what i expected, and everything came in good condition! have yet started on the build but it seems like i have all the materials. although i did notice that my supply kit was already open, which i am sure it isnt supposed to be. overall, good service and excited to start building my kit!

April 9, 2022

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