Buildiverse Reviews 646

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Over a month and still no package. No response to my last email. Update: only replied to my email after poor review. Proper details not given to courier on first attempt as no contact was made, despit... See more

Company replied

Rated 5 out of 5 stars

I vostri prodotti sono di ottima qualità, realistici, di buona fattura, ricco di dettagli. Ho già acquistato tre articoli tra cui il bellissimo Sensoj Tokyo Temple. Il packaging arriva in buono stato... See more

Rated 1 out of 5 stars

Order was never delivered by evri, says delivered but parcel nowhere to be seen and no proof of delivery. Emailed buildaverse and messaged them on social media and over a month without a reply and I’m... See more

Rated 1 out of 5 stars

Purchased what I was expecting to be miniature blocks but what arrived was inferior quality, and very overpriced normal sized blocks. I had purchased these as presents for a friend who are huge Lego f... See more

Company replied

Company details

  1. Toy Store

Written by the company

Buildiverse offers a wide range of unique building blocks, model kits and other DIY collections. Perfect for those who love to collect and craft unique sets!


Contact info

2.8

Average

TrustScore 3 out of 5

646 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Many missing pieces

Many missing pieces. Pieces did not fit together well.Directions also hard to follow.

July 12, 2022
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Reply from Buildiverse

Hi Doerr,

We are very sorry to hear you have received a set with a lot of missing pieces in them. Please kindly email us at info@buildivers.com with a photo of the missing pieces you are missing (please highlight the pieces you need on the booklet and send it to us). We are more than happy to send the replacement pieces to you - thanks very much. We hope to hear from you soon.

Best Wishes,
Buildiverse

Rated 5 out of 5 stars

Fantastic Customer Service!

Fantastic Customer Service! Went out of their way to help resolve my issue, I wouldn’t hesitate to recommend them and will definitely be making future purchases. Amazing company :)

July 3, 2022
Unprompted review
Rated 4 out of 5 stars

The package arrived on time but it was…

The package arrived on time but it was lightly damaged on the inside. Nothing broken anyway. The instruction are a little obscure but with patience I managed anyway to complete the build that came out exactly as planned so overall I’m satisfied with everything.

June 30, 2022
Rated 5 out of 5 stars

Great build

Great build, quick to arrive, beautiful packing ended up taken 5 to 6 hours to build the entire thing

June 30, 2022
Rated 4 out of 5 stars

Love the product very much

Love the product very much. In the tiny wood building box, the instructions said that there would be glue but I didn't get any. And I believe the wood and fabric pieces should have number sticker on every individual one so that it's easier to follow the instructions. But besides all the I will be buying from you guys again. 😊

June 25, 2022
Rated 5 out of 5 stars

Kawaii

I vostri prodotti sono di ottima qualità, realistici, di buona fattura, ricco di dettagli. Ho già acquistato tre articoli tra cui il bellissimo Sensoj Tokyo Temple. Il packaging arriva in buono stato ed ha un look accattivante.
Your products are of excellent quality, lifelike, well-made, rich in detail. I have already purchased three items including the beautiful Sensoj Tokyo Temple. The packaging arrives in good condition and has an attractive look.

June 12, 2022
Rated 5 out of 5 stars

Tiny Treasures

Beautiful little models, delivered in good time. Great range of model types and styles of construction. These make lovely gifts.

June 11, 2022
Rated 5 out of 5 stars

Loved it!

My first order was the «mini sakura tree house» didn’t read the description when I ordered so it was quite the surprise when I opened the package and saw that the building blocks were really small. But I had so much fun setting it up! Would really recommend it if you like to spend a lot of time with building it. It was missing one piece but there were so many other extra pieces so I just switched it with the same one in a different color. Also since it’s not «real» lego, some of the pieces didn’t stick so well together, but that’s not something a little superglue can’t fix! Surprisingly fast shipping also. Got my second order in the mail today and I’m super excited to start building it!

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Fantastic set - so much detail! Absolutely mind blowing. It was a gift and definitely brought a lot of joy. Mail tracking worked really well and the parcel arrived safely. Would definitely recommend.

June 1, 2022
Rated 1 out of 5 stars

Inferior quality, NOT miniature blocks... read the find print

Purchased what I was expecting to be miniature blocks but what arrived was inferior quality, and very overpriced normal sized blocks. I had purchased these as presents for a friend who are huge Lego fans and thought it would be a quirky surprise to have miniatures versions of builds they have already made. The delivery two weeks late (so it did not come in time for the birthday party). Told friend their present was on it's way and now very disappointed.

May 21, 2022
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Reply from Buildiverse

Hi Loan,

We have looked into your order and saw that you have ordered our pizza and sweeper truck. Please note that unlike your first order, these are specified as a normal brick size. Any mini or nano blocks we have for sale are labeled as MINI on our product titles and include these information on both product page and specifixation tabs.

With regards to the delays in receiving your parcel, we sincerely apologise for this inconvenience. Unfortunately, Covid cases in China has recently increased and some areas have been temporarily closed down which may have affected some of our parcels. We appreciate your understanding as we do not have much control over global pandemics. However, we continue to try our best to meet our ETA. Thank you for your understanding. We wish you the best for your next shopping experience.

Best wishes,
Buildiverse

Rated 5 out of 5 stars

I'm hooked

Great service, really fast delivery! The metal kits are really nice, great quality and designs. I've seen a few people say they break easily but if you've done metal model kits before then you won't have a problem. The colouring adds really nice detail and doesn't chip away like other models! Definitely recommended

May 19, 2022
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Reply from Buildiverse

Hi Crezia,

Thanks very much for your feedback! We are so glad to hear you had fun building the metal kits. Please do share it with us by tagging or mentioning us @wearebuildiverse. We'd love to see how yours turned out! Happy building and stay safe.

Best Wishes,
Buildiverse

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