Build My Gift Reviews 256

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more

Company replied

Rated 1 out of 5 stars

I have placed my order two weeks ago, I still have not yet received my order. I have emailed the support team and have received no response yet. I first made a mistake the with cvc of my card and... See more

Company replied

Rated 2 out of 5 stars

The delivery was refused for an unknown reason. Second delivery was attempted two days later, already after the recipient's Birthday. She was constantly bombarded by messages and phone calls regarding... See more

Company replied

Rated 5 out of 5 stars

With several choices out there, it's a challenge to find the right company to fulfil such a project. From the start, Build My Gift were professional and eager to ensure that we received the best... See more

Company details

  1. Gift Shop

Information provided by various external sources

Making gift-giving easy, Build My Gift offers users the chance to create a bespoke gift box for their chosen recipient. Choose from our selection of luxuries to create the perfect gift or select from our beautifully assembled pre-curated boxes. Whatever the occasion, we've got it covered.


Contact info

2.2

Poor

TrustScore 2 out of 5

256 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Great service, got help when I needed it and coworkers seem too be very happy with the results so gifts must be good! Thanks

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I will be using you again for all future gifts. I love how you can build a personal gift 🎁

May 31, 2020
Unprompted review
Rated 5 out of 5 stars

New baby and family gifts

Wanted a gift for my sister in law after she just had a baby girl. Struggled to find a company so that I could customise the contents of the box. Build my Gift had everything I was looking for to make it a gift the whole family could enjoy! The packaging was gorgeous and it was delivered quickly. She loved it!

May 30, 2020
Unprompted review
Rated 5 out of 5 stars

A real mood lifter

This was so well received, my friend was feeling a bit down in the dumps not knowing what was going to happen with her wedding date and her and her fiancé were so happy to get this box, it gave them an excuse for a night off!

May 29, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely presentation

Lovely presentation! Lovely options to put in the box. Delivery was super quick, dispatched same day as order and arrived the next day. Cannot recommend enough, it was the perfect gift.

May 29, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic from beginning to end

Fantastic service, easy to use website, great communication & the finished gift absolutely exceeds my expectations, my friend is going to love it!!!

Thank you, will definitely use again 😃

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous

Ordered many times and always an excellent service... my go to for all sorts of occasions. Thank you for all you are doing to keep the cogs turning during these unprecedented times and helping spread some joy!

May 28, 2020
Unprompted review
Rated 1 out of 5 stars

I was told the gift would reach my…

I was told the gift would reach my friend by the 18th of May, two days later the gift hasn't arrived and I was given no information about the whereabouts of the package.

May 20, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Teia

We are really sorry to hear your gift has still not been delivered by our courier DPD as it was dispatched from us on the 15th May on a Two Day Service.

We will be following up with DPD to understand why this has not been delivered as yet and provide you with an update via email shortly.

Please be rest assured our team had dispatched your gift in a timely manner to ensure it would be delivered and we apologise on behalf of DPD for the delay.

Kind regards

Build My Gift

Rated 5 out of 5 stars

Delivery was before expected date

Delivery was before expected date, which was fantastic. Updates of delivery time was very good, too. Lovely presentation of box and great selection of items to choose from. Will use again.

May 19, 2020
Unprompted review

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