Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more
Company replied
I have placed my order two weeks ago, I still have not yet received my order. I have emailed the support team and have received no response yet. I first made a mistake the with cvc of my card and... See more
Company replied
The delivery was refused for an unknown reason. Second delivery was attempted two days later, already after the recipient's Birthday. She was constantly bombarded by messages and phone calls regarding... See more
Company replied
With several choices out there, it's a challenge to find the right company to fulfil such a project. From the start, Build My Gift were professional and eager to ensure that we received the best... See more
Making gift-giving easy, Build My Gift offers users the chance to create a bespoke gift box for their chosen recipient. Choose from our selection of luxuries to create the perfect gift or select from our beautifully assembled pre-curated boxes. Whatever the occasion, we've got it covered.
United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this company and use it to send gifts to my clients and have spent hundreds with you guys in doing so. There are a few things you could improve:
1. Your packaging could be a lot more environmentally friendly
2. You always have way too many items out of stock
3. You’re a bit overpriced.
If those things were sorted it would be 5 stars from me.
Arrived in good time, with every item present. Great range of gifts for both genders
My first order placed with Build My Gift and my cousin was delighted to receive the gift, the packaging was exceptional. I cannot wait to place further orders.
Beautiful gift. Great choice and promptly delivered. The recipient loved it!
With several choices out there, it's a challenge to find the right company to fulfil such a project.
From the start, Build My Gift were professional and eager to ensure that we received the best products for recognising our employees. Ahead of the order, we received a sample, which really helped us make the right decision moving forward.
Additionally, we were working on a tight timeline and Ras and her team managed to complete the order on time and delivered without any issues. Good work and thank you! Would recommend Build My Gift to colleagues.
Very prompt delivery, beautifully presented, will definitely order with this company again. A+++ service.
Build My Gift carried out an influencer gifting campaign for us. The service was super efficient and organised from start to finish with very specific instructions followed perfectly. The gifting products themselves were of high quality and the packaging was beautiful. Would definitely recommend them and we will be using them again.
Excellent packaging. Excellent communication of gift status. Thanks a lot!
Great range of gifts. Quick, easy and delivered within a few days.
I chose Buildmygift for a leaving gift for someone at work. There were loads of things to choose from and a wide range of prices for all budgets. Delivery was really quick, and they recipient really loved it! Thanks so much.
Great quality, and very fast service. So easy to get great quality products without leaving the house.
Such an easy way to pick really good products and make gifts that The recipients will love as made specially for them.
Such a quick and easy service! The bridesmaid boxes I ordered were quality and the girls absolutely loved all the goodies inside. Packaging was great and kept items secure from damage. Online chat assistant was available immediately to ask questions and was very helpful. Boxes were delivered to me within a few days. Will definitely use them again. Very happy customer
Great little site with so many branded product options unlike many other sites who try to do something similar.
There was, a few things out of stock but I take this to popular and current times we are in.
The recipient of gift was so happy with delivery.
Also great customer service when I approached for status.
Excellent communication and a very quick delivery.
My friend was so pleased with her gift which was packaged perfectly. A great site with loads of options!
Excellent service, presented beautifully. Have used 3 times in the last month and each person receiving loved their gift box. The hand written card is also a lovely person gesture. Great selection of products. Only thing that I would say can improve is maintaining stock levels.
My bosses had the lovely idea of sending gifts to our team - all 125 of them - and I was tasked with finding appropriate options... After trawling the internet and finding nothing but tacky hampers or generic gifts, I came across buildmygift.com and I am so glad I found them! I sent an initial enquiry, expecting to hear back after a few days, and within half an hour my phone rang and Ras (the director) introduced herself, talked through our requirements and answered all of my questions. Within just a few days we had finalised the contents of our gift packages, the branding on the boxes and sent them the list of addresses for them to post the gifts to. The gifts arrived really quickly and the quality is amazing! They look so beautiful, classy and the contents were fabulous. The handwritten note was also a lovely personal touch. We have had nothing but thanks and positive feedback from the team, who are all over the moon with their surprise gifts. So thank you for making my life much easier buildmygift - we will definitely be using you again in the future!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.