bulk.com/se Reviews 8,819

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Disgusting taste, used to buy their vegan-protein all the time before with brown rice and pea-proteins but then they changed up the recipe and started using soy in it, so I gave up for a while B... See more

Company replied

Rated 5 out of 5 stars

High quality products available at a very reasonable price. I'm very satisfied with bulk products and always prefer their products over other brands whenever possible. I especially like their products... See more

Company replied

Rated 4 out of 5 stars

Ordered 2 boxes of almond butter, both were rancid and I had to write customer support. They replied within 3 days days, very friendly, and told me they’d reimburse me without hesitation. That’s custo... See more

Company replied

Rated 5 out of 5 stars

I think it's hard to track or compare the results, but when it comes to the powder itself, it's really tasty, and powdery and, though it may be hard to dissolve because of that, it's fine if one shake... See more


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Rated 1 out of 5 stars

The email said the package arrive but…

The email said the package arrive but it didn’t arrive

January 18, 2023
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Reply from bulk.com/se

Hi there,

Thanks for leaving us your feedback. Apologies for replying in Englsih .

I'm very sorry to hear this. I have checked your tracking and it appears that this order has been returned to us.

As a result, I have arranged for this to be sent out for you, this should arrive within a few working days.

Apologies for the inconvenience caused, this is not the service we strive for. 

If there is anything else we can help with, please don't hesitate to get in touch.

Have a great day.

Conor
Bulk™ Customer Support

Rated 5 out of 5 stars

Fast and smooth delivery

Fast and smooth delivery. I like the vegan protein powder as it is gluten free.
I also ordered the large backpack and it has been great to bring to training

January 7, 2023
Rated 1 out of 5 stars

The matcha was tasteless

The matcha was tasteless. Had to throw it all away. I've lived 2 years in Japan and I've never tasted anything like this...

December 15, 2022
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Reply from bulk.com/se

Hi Matin,

Thank you for taking the time to leave us your feedback.  

I'm sorry to hear this, our matcha is very popular so this is a shock to us! 

I've sent you across an email requesting some more information from you, we'll be happy to look into this for you. 

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us at hello@bulk.com 

Hope you have a great day. 

Conor
Bulk™ Customer Support

Rated 1 out of 5 stars

Dont buy here!

Dont buy here !
Their support lies just to sell to you.
F*** ***

December 10, 2022
Unprompted review
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Reply from bulk.com/se

Hi Daniel,

Thank you for contacting us and for your review.

We're really sorry to see that you are not happy about our support. 

Sadly I cannot find any contact or order reference in this review. Please feel free to drop us an email to hello@bulk.com or Facebook message and we will be happy to help you further.

I hope to hearing from you very soon. 

In the meantime, have a beautiful day.

Lorenzo 

Bulk™ Customer Support

Rated 5 out of 5 stars

Excellent customer service!

Very helpful and kind customer service support! Fast delivery (even though im not located in the UK). Will be continue my supplement purchases from them.

November 23, 2022
Rated 5 out of 5 stars

Fantastic products with great pricing…

Fantastic products with great pricing and super fast delivery!

I use Bulk regularly and this is the first review I've left for them after placing and receiving 8 separate orders.

I train six days a week and twice a day and I'm serious about what I do. I've been looking for various products that can help me with my training and as I am based in Sweden I wanted to order from a company that could deliver what I needed, and quickly.

Bulk just does that! The product range is first-class with a massive range of supplements for all types of training.

As I am over 50 years old one problem I was having from intensive training was muscle soreness and recovery. I tried one of Bulk's post-workout recovery shakes and it really worked.

I needed to gain muscle mass for my training and Bulk again had products that quickly helped me gain muscle effectively that made such a difference to my overall workout routines.

Now I recommend Bulk to all my friends and family, and all my training partners at the gym.

This is a serious website that offers the very best in nutritional needs for all levels of fitness, albeit professional or amateur, casual or intense training programs.

I can't recommend Bulk enough and I have only placed another order two days ago for more products of what I need to keep my training running smoothly, and at the intensity I need to succeed.

If you are serious about training and you want to get the best out of your workouts then don't baulk at supplements just Bulk!

November 27, 2022
Unprompted review
Rated 3 out of 5 stars

Customer service appears to be absolute…

Customer service appears to be absolute trash. Received no response on email and can't reach anyone on phone after my order was cancelled with no explanation. Waiting around 15 days now.

November 25, 2022
Unprompted review
bulk.com/se logo

Reply from bulk.com/se

Hi Nathan, 

Thank you for taking the time to leave us your feedback. 

I'm sorry to hear you haven't been able to reach us, sadly we don't operate over the phone anymore. 

However we are available during certain hours via live chat, or via email at hello@bulk.com 

I can't see any details of your order here sadly, however if you send us an email we will be happy to look into what has happened here. 

In the meantime, have a great day. 

Conor
Bulk™ Customer Support

Rated 4 out of 5 stars

För mycket kommunikation (utan värde)

För mycket kommunikation (utan värde), dåligt översatta mejl samt att ena burken inte va förseglad när den kom fram..

Edited (from 3 to 4 stars): Very good customer support who helped me with my issues.

November 27, 2022
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Reply from bulk.com/se

Hi there, 

Thank you for reaching bulk and for your review. My apologies for responding in English, I hope it is ok for you.

Unfortunately we do not currently have a Swedish agent in our team and therefore it is difficult for us to respond in Swedish.

Regarding our communication  , we just try to keep the customer updated on the various steps that the order goes through.
Of course we understand that this may not please everyone and therefore I will be happy to pass on your feedback to the team that takes care of this messaging.

As for the unsealed tub ,obviously we understand your disappointment and therefore I sent you an email in order to discuss this with you.

Have a beautiful day.

Lorenzo 

Bulk™ Customer Support

Rated 3 out of 5 stars

Helt ok produkt, men...

Helt ok produkt, leverans och pris, men... Affären försöker så hysterisiskt att låta "annorlunda", roliga, eller tja... Jag vet inte. Men det är så krystat att deras utskick blir krypterade. "Det är dags att heja fram din produkt den sista biten" är den konstigaste leveransbekräftelse jag någonsin läst.

I just noticed that all the replies are in English. Thus, my message to the company: Just chill, dudes. Trust your product, no need for hysteria. Your version of comedy and branding is only ever annoying and confusing. Please... Calm down. You've already got good products. Let them talk for themselves.

Update, answer:
Never be sorry you can't speak Swedish. English is a world language, and Sweden is part of that same world.
But... Trying to be both funny and friendly only makes you trying (get the pun?).
Everyone likes a friendly shopkeeper. Nobody likes a clingy (spam!), annoyning (incomprehensible), screaming (hysterical happiness) shopkeeper. You got good products. Trust them, let them speak for themselves.

November 10, 2022
bulk.com/se logo

Reply from bulk.com/se

Hi there, 

Thank you for contacting us and for your feedback. My apologies for responding once again in English. 

Unfortunately we do not currently have a Swedish agent in our team and therefore it is difficult for us to respond in Swedish.

Regarding our messages , we just try to keep the customer updated on the various steps that the order goes through. Obviously we try to do it in the most friendly way possible by trying to give this information, which is usually boring to read, an almost "funny" and cordial tone. 

Of course we understand that this may not please everyone and therefore I will be happy to pass on your feedback to the team that takes care of this messaging.

If you have further questions, please get in touch to hello@bulk.com 

Have a great day 

Lorenzo 

Bulk™ Customer Support

Rated 1 out of 5 stars

Informed Whey Protein

The last protein sample that I bought two weeks ago caused me digestive problems and bloating, knowing that it has enzymes added to it, as you say. So that the sample does not dissolve in water easily

November 11, 2022
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Reply from bulk.com/se

Hi Muhamad,

Thank you for your review.

I'm sorry to hear you encountered these issues with our Informed Whey, this type of reaction is really unusual. 

I've just sent you an email requesting some more information on the situation, once we have heard back we will be more than happy to look into this for you and of course, compensate you for the inconvenience this has caused.

Looking forward to your response and hopefully resolving this matter for you. 

Conor
Bulk™ Customer Support

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