I've left positive reviews for this company before. I'm very sorry for the negative experiences others have had, because each transaction I myself have had has always been positive. I have wa... See more
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I regularly order from bulk supermarket and every part of shopping with them is a pleasure! The customer service is fabulous! I ordered under my old address by mistake and gave them a call. David imme... See more
Company replied
i used to purchase from bulksupermarket.com .but the prices now are ridiculously high sadly yet again greed has come into play . for bulk food it should be much cheaper than supermarkets .but after st... See more
Company replied
Great company to deal with. Best price I could find. Also had a problem with Courier delivery and one of the packages was returned as damaged. Bulksupemarket customer service proactively called me... See more
Company replied
Company details
Written by the company
Bulksupermarket.com is the world’s largest online wholesale retailer. We specialise in the direct delivery of bulk-sized grocery products and provide our customers with a cost-effective, convenient, quick and easy solution. Bulksupermarket showcases an impressive product range, of more than 5000 products from more than 200 brands. Their product offering includes a full range of Food Cupboard, Soft Drinks, Alcohol, Health & well-being, Household and Pet food products. Unlike brick-and-mortar warehouse clubs, Bulk Supermarket does not require customers to have a paid subscription. In contrast, regular shoppers and businesses alike can purchase directly from the site and have their products delivered to their front doors. On top of the everyday savings, Bulksupermarket regularly offers customers weekly deals and promotions where customers can enjoy savings of up to 60% against their local and other online supermarkets.
Contact info
5E Picketts Lock Lane, Edmonton, London N9 0AS, N9 0AS, London, United Kingdom
- +44 (0) 20 3146 8737
- hello@bulksupermarket.com
- bulksupermarket.com
4.3
Excellent
516 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The actual company itself have been…
The actual company itself have been really helpful but they definitely need a new delivery service because DHL are an absolute abomination. I ordered my parcel on the 15th of December and it’s still not here! Bulk Supermarket have done everything they can and they’ve been really helpful! DHL’s service have put me off this entire situation
January 4, 2024
Unprompted review
Reply from bulksupermarket.com
Hi Sophie, Thank you for your understanding and kind words. We're sorry for the delivery delay, and we're pleased to hear that you've received the parcel. We've initiated an inquiry with DHL to address the issues. Your experience is vital, and we're dedicated to improving our service for smoother deliveries. We appreciate your patience and choosing Bulk Supermarket. Look forward to serving you better in the future.
Thank you
Thank you, The Merlot took its time getting here but otherwise brilliant price brilliant service
December 28, 2023
Unprompted review
Reply from bulksupermarket.com
Your satisfaction is our top priority. Thank you for your positive review!
Not happy
First of all the, first batch was damaged in transit,, so a replacement eventually got sent out,, opened that packet and that was damaged to,, disgusting,, £5.99 for delivery, definitely not worth it, especially as this was a donation for, a child with Austim,, who only drinks capri suns, not a great experience, over all.
December 28, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Samantha, We're incredibly sorry to hear about the issues you faced with your order, especially considering it was intended as a donation for a child with Autism. This experience is far from the standard we strive to deliver. We understand the disappointment and frustration caused by the damaged goods. We've taken immediate action internally to address the transit and packaging concerns to prevent similar incidents in the future. We have tried to reach you multiple times to resolve this promptly. Please get in touch with our customer service hotline (0) 20 3146 8737 or email us at info@bulksupermarket. We truly apologize for the inconvenience caused and hope to have the opportunity to restore your faith in our service in the future. If there's anything else we can do to assist, please let us know
For Christmas
It was easy to order and the delivery was first class
December 14, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Anthony, we're happy to hear that you were pleased with the quality of our delivery service, thank you for your positive feedback!
Did not arrive...
Ordered on the 13th December, still not received.
I understand its a busy time of year but extremely disappointing as it was a Christmas gift...
December 13, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Michelle, We're truly sorry for the inconvenience caused by the delay in your order's arrival, especially during this special time. We understand how disappointing this must have been, especially since it was intended as a Christmas gift. Your experience isn't reflective of our usual standards. As a gesture of apology, we've processed a full refund for your order. We hope this helps alleviate some of the disappointment. Should you have any further concerns or if there's anything else we can do, please reach out. We appreciate your understanding and sincerely apologize again for the inconvenience caused
1st class service
The service I received was 2nd to none, 1st class. A very easy transaction. Thanks
December 13, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Nick, we appreciate your support and are glad to hear that Bulksupermarket met your expectations in terms of product range and service. Thank you for the positive review!
Very good products
Very good products, excellent delivery service and great value for money. I am very pleased with Bulk Supermarket
November 29, 2023
Unprompted review
Reply from bulksupermarket.com
We appreciate you taking the time to leave such a glowing review about the overall experience. Our team works hard every day to make every interaction outstanding, so your feedback means so much.
Sweet Success
Dad loves his Werthers so I need to make sure I've always got a stock of them for him. My subscribe & service order with a well-known online vendor was becoming unreliable, so I found Bulk Supermarket and so far, so good.
December 6, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Goor, We appreciate your glowing review highlighting the excellent shopping experience. Our entire team works together to make every interaction outstanding, so your feedback means so much. Thank you!
Box much to big for contents
Box much to big for contents, one punctured can two small holes??? Apart from that it was good. Regards Anthony wane.
November 18, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Anthony, Thank you for your feedback! We're glad to hear you found the overall experience positive. We'll certainly take note of your comments about the packaging size and the damaged item for future improvements. If you ever need assistance, please don't hesitate to reach out!
Excellent Service
Excellent choices, great prices, easy ordering and super fast delivery. What's not to like. Highly recommended
December 17, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Steven, We appreciate your positive feedback about the overall experience. Our goal is to make shopping with us enjoyable from start to finish, so your review lets us know we’re meeting that goal. Thank you!
Easy to use website and quick delivery
Easy to use website and quick delivery. Items packed very well. Will use again
December 1, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Graham, Thank you so much for your kind words! We're thrilled to hear that you had a positive shopping experience at Bulksupermarket. We're always working to improve our services, and your feedback is invaluable.
Great price
Great price, even better delivery, really well packed. Bulk Supermarket are very easy to deal with
December 12, 2023
Unprompted review
Reply from bulksupermarket.com
Hi David, We appreciate your glowing review highlighting the excellent shopping experience. Our entire team works together to make every interaction outstanding, so your feedback means so much. Thank you!
Their website is easily maneuvered
Their website is easily maneuvered, delivery is prompt. Their selection is vast.
November 30, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Sherrie, Thank you for the fantastic review! Providing an enjoyable shopping experience is so important to us, so your praise confirms we’re achieving our goal. We’re thrilled you were happy!
The product was fine and the delivery…
The product was fine and the delivery excellent.
November 30, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Ian ,we're happy to hear that you were pleased with the quality of our delivery service, thank you for your positive feedback!
This is my 2nd time ordering
This is my 2nd time ordering, All was handled exceptionally well, with emails, text and phone call updates, & to top it off, the driver(bulks own) is brilliant... 3rd order on its way...
December 7, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Darren, Thank you for taking the time to leave this fantastic review about our customer service. Providing an exceptional experience is our top priority, so your praise means the world to us. We’re thrilled you were happy!
100% would recommend
Excellent price and super quick delivery!
Impressed!
Extremely well packaged too!
Would recommend 100%
November 27, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Shirley, Thanks for the fantastic review highlighting your positive delivery experience. We strive to ensure smooth, on-time deliveries so your feedback is music to our ears! Reviews like this keep us motivated.
First time I used Bulk supermarket
First time I used Bulk supermarket. Delivery address was wrong. So ended up buying the same thing elsewhere in a local shop. All a bit late now.
Also what is the point of having a phone number if no ever picks it up or the engaged permanently?
December 7, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Alan, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the initial delivery address issue. We're pleased that we were able to rectify this swiftly and ensure your order reached you promptly the next working day after amending the postcode. Regarding our phone line, we apologize if you experienced difficulties reaching us. We do strive to be available and assist our customers during our working hours from 9 to 5 on weekdays. Additionally, please feel free to email us at info@bulksupermarket.com for any further assistance or queries you may have. We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to serve you better in the future.
Order with confidence
My second order with bulksupermarket. Really impressed with delivery turnaround, excellent communication.
November 22, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Juan, we appreciate you taking the time to leave this glowing review about your delivery. Providing exceptional service is our top priority, so your praise for the delivery experience is invaluable to us. Thank you!
Choclates arrived very promptly and…
Choclates arrived very promptly and wrapped well.
November 20, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Vanessa, we work hard to deliver excellent service and your positive review confirms we're succeeding! Thank you for the glowing comments about your delivery experience. Feedback like this makes our efforts worthwhile!
I was Sceptical
Well at first, I was a bit sceptical about buying off fb site, but thought I'd give it a go, so ordered items I wanted and waited for them to arrive, I got them with no hassle at all and very pleased with the items I received, definitely buy again from you, thanks 😀
November 23, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Lee, thanks for the fantastic review praising the overall shopping experience. We strive to make every step smooth and hassle-free, so your positive comments are music to our ears! Feedback like this keeps us motivated.
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