I've left positive reviews for this company before. I'm very sorry for the negative experiences others have had, because each transaction I myself have had has always been positive. I have wa... See more
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I regularly order from bulk supermarket and every part of shopping with them is a pleasure! The customer service is fabulous! I ordered under my old address by mistake and gave them a call. David imme... See more
Company replied
i used to purchase from bulksupermarket.com .but the prices now are ridiculously high sadly yet again greed has come into play . for bulk food it should be much cheaper than supermarkets .but after st... See more
Company replied
Great company to deal with. Best price I could find. Also had a problem with Courier delivery and one of the packages was returned as damaged. Bulksupemarket customer service proactively called me... See more
Company replied
Company details
Written by the company
Bulksupermarket.com is the world’s largest online wholesale retailer. We specialise in the direct delivery of bulk-sized grocery products and provide our customers with a cost-effective, convenient, quick and easy solution. Bulksupermarket showcases an impressive product range, of more than 5000 products from more than 200 brands. Their product offering includes a full range of Food Cupboard, Soft Drinks, Alcohol, Health & well-being, Household and Pet food products. Unlike brick-and-mortar warehouse clubs, Bulk Supermarket does not require customers to have a paid subscription. In contrast, regular shoppers and businesses alike can purchase directly from the site and have their products delivered to their front doors. On top of the everyday savings, Bulksupermarket regularly offers customers weekly deals and promotions where customers can enjoy savings of up to 60% against their local and other online supermarkets.
Contact info
5E Picketts Lock Lane, Edmonton, London N9 0AS, N9 0AS, London, United Kingdom
- +44 (0) 20 3146 8737
- hello@bulksupermarket.com
- bulksupermarket.com
4.3
Excellent
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As I can’t get out much this is a…
As I can’t get out much this is a lifeline for me and my cat.Actually ordered the wrong one this time but she is eating this Felix. Quick delivery . Good buying experience.
October 2, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Pamela, what a wonderful review – we’re thrilled to hear you were delighted with the overall experience! Our mission is providing customers with quality service. Your praise confirms our hard work paid off. Thank you!
Good service
October 2, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Angela, we're glad that you had a positive shopping experience, thank you for your kind words!
Reply from bulksupermarket.com
Hi Jason, thank you for the positive review highlighting our fair prices! Offering affordable costs to customers is central to our business, so your feedback means a lot. We’re thrilled to hear you’re happy with our value.
Great company to deal with
Great company to deal with. Best price I could find.
Also had a problem with Courier delivery and one of the packages was returned as damaged. Bulksupemarket customer service proactively called me to see if there was any problem. Also emailed me and damaged items replaced that day.
Will definitely use again and would recommend them
October 6, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Rangie, thanks for the fantastic review praising the overall shopping experience and our customer service team. We strive to make every step smooth and hassle-free, so your positive comments are music to our ears! Feedback like this keeps us motivated.
Excellent from order to delivery
The process from order through to delivery was excellent as was the product. Would definitely order again highly recommend.
September 27, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Ms Stuart, we appreciate your kind words and are thrilled to hear that you were satisfied with Bulksupermarket's service. Thanks for the positive feedback!
I am happy with the quick delivery
I am happy with the quick delivery. I am enjoying my Aani sella basmati rice. Customer service is top notch.
September 14, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Afolashade, thanks for the fantastic review highlighting your positive delivery experience. We strive to ensure smooth, on-time deliveries so your feedback is music to our ears! Reviews like this keep us motivated.
Good service and communication
First time using this company and was pleasantly surprised. Website easy to navigate and secure checkout. Was emailed to confirm my order and delivery timescale 3-5 working days. Contacted again by phone and email to confirm delivery date and asked if it was convenient for me. Driver very helpful and polite. Will definitely use this company again. Communication & politeness was the key to good service
September 29, 2023
Unprompted review
Reply from bulksupermarket.com
Hi K.L., we appreciate your kind words and are thrilled to hear that you were satisfied with Bulksupermarket's service. Thanks for the positive feedback!
Reply from bulksupermarket.com
We work hard to deliver excellent service and your positive review confirms we're succeeding! Thank you for the glowing comments about your delivery experience. Feedback like this makes our efforts worthwhile!
It's a pleasure to work with people who…
It's a pleasure to work with people who can communicate with their customers. Fabulous email contact, response and service.
September 27, 2023
Unprompted review
Reply from bulksupermarket.com
Thank you for taking the time to leave this fantastic review about our customer service. Providing an exceptional experience is our top priority, so your praise means the world to us. We’re thrilled you were happy!
Not Bulk Supermarket fault
Item was posted, but DPD failed to deliver it first time, (parcel box available but they ignored it, also ignoring the fact we have neighbours who will accept parcels) then total damaged it the second time despite proper packaging for delivery. Then item is out of stock unable to reorder due to Dopey Parcel Delivery service. Unable to source item from anywhere else. Bulk Supermarket contacted me to explain, but would not recommend DPD as delivery service
September 18, 2023
Unprompted review
Reply from bulksupermarket.com
Hi, we apologise for the inconvenience you experienced with your purchase. After conducting a thorough investigation, we could not locate any order associated with the details provided in your review. We used Trustpilot's system to get in touch with you but we did not receive any reply. To assist us further, we kindly request you to reach out to us directly at info@bulksupermarket.com, providing specific order details or any relevant information. Thank you for bringing this to our attention, and we look forward to assisting you further.
First class service
First class service and product delivered quickly. Reasonable price for the item. Cannot fault the service.
September 1, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Peter, thank you for your rave review about the overall experience! Providing customers with a seamless, quality shopping experience is central to our business. Hearing your praise confirms we’re achieving our goal.
Very respectful company Great customer…
Very respectful company Great customer care [Jack] I love the product they sell and will be buying in bulk in future because the nurishment drinks are really good for you. Full of vitamins one can of Nurishment is a meal basically.
August 26, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Carl, what a great review – we’re delighted you had an excellent customer service experience! Our staff aims to be helpful and friendly, so your praise confirms we’re meeting our goal. Thank you!
Sadly DPD the courier failed to deliver…
Sadly DPD the courier failed to deliver my order due to damage.
However the bulksupermarket Customer Service department have been excellent.
Must check to see if my refund has been made.
September 25, 2023
Unprompted review
Reply from bulksupermarket.com
Hi David, thank you for your feedback. We apologise for any ny disruption experienced with your order's delivery. We're committed to enhancing our delivery service and packaging, guided by your feedback. Your refund has been successfully issued; don't hesitate to reach out for further assistance.
Great delivery service
I have been ordering for about a year. Today’s delivery was minimal packaging and the delivery man handled all the packages with respect. Very happy with today’s delivery
September 25, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Gemma, we're delighted to hear that you've had a positive experience with us for a year now! It's great to know that your recent delivery was eco-friendly with minimal packaging, and that our delivery team treated your packages with care. Thank you for your continued support!
Very cheap reasonable postage and…
Very cheap reasonable postage and very quick delivery would highly recommend and will use again
August 24, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Audrey, we're thrilled that you found great deals and had a pleasant shopping experience at Bulksupermarket. Thank you for the positive review!
Delivery concerns
Delivery prompt but Evri don't seem to attempt a 2nd delivery when nodody's available to sign for it unlike DPD who you also have the option to change the delivery day. The delivery is to an office so only Mon-Fri is really suitable.
August 19, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Joe, thank you for your feedback. We apologise for any inconvenience caused during the delivery of your order. We will be taking steps to improve our delivery service in the future based on your comments.
arrived on time just what i wanted
August 28, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Paula, we appreciate you taking the time to leave this glowing review about your delivery. Our top priority is providing exceptional service, so your praise for the delivery experience is invaluable to us. Thank you!
Absolutely 💯 on key
Absolutely 💯 on key. My daughter loves these and she is autistic. So she has pacific things she likes and stuff. We can't always get these but this place I came across by accident but a brilliant accident it was. Well worth it. Definitely recommend this
September 1, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Mr J. What a wonderful review - we're thrilled you love our product variety! Providing customers with options is central to our business, so your praise confirms we're achieving our goal. Thank you!
Damaged goods, 0 customer service
Items arrived damaged and split open (box and tins) with no response from customer service after numerous emails.
Would not recommend this website at all 👎👎👎👎👎👎👎👎👎👎👎👎👎👎
August 10, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Paul, we're sorry to hear about your negative customer service experience. We checked our systems and we couldn't find any communication from you. We tried to contact you by phone & email but we were not able to reach out. Please contact us so we can look into this issue for you.
Reply from bulksupermarket.com
Hi Tracey, thank you for your positive review about the overall experience! Providing customers with a seamless, quality shopping experience is central to our business. Hearing your praise confirms we’re achieving our goal.
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