I bought a bench from Bulldog gear. I was impressed with the design and sturdiness of the bench but unfortunately there was a manufacturing defect.
They arranged for the bench to be collected and a refund but I feel like the customer service team could have been more proactive with their communication.

Excellent communication. Fantastic build quality.

Quality gear, fair price. On time delivery.

Great product. Good efficient service. Trouble free.

Got the dip belt which is a great addition to the weighted vest. Fits well on my 32 inch waist and is great for hanging kettlebells off and doing dips, pull-ups and chin-ups.

When I made my purchase it stated 3-5 days delivery. Item was dispatched to the courier on the 6 day. Courier made contact 2 days after that to arrange a delivery date. After the date was agreed the courier stated that if I were to call the morning of the delivery they would give me a "time slot". I done so and they said between 12pm-2pm. This time come and passed, waited in all day and at 17:37 i rang them to be informed the driver had abandoned his load for the day. This is poor! Delivery of my item was made 2 days after the scheduled date!

Please note that if you make a purchase and it's a large item, the driver will drop the pallette KERB SIDE ONLY! Not on your drive but kerb side. Not fair when you have a £2000 machine left on the pavement!

I know this negative feedback is relative to the courier company and not Bulldog but Bulldog use this company and I was asked for my opinion over my purchase experience.

UPDATE....

In response to "Bullldog" I clearly stated my issue was with the courier and not you! I think your reply is rude and unnecessary! Don't send me links to ask my opinion if you'd dont like my answer!

Regarding the kerbside drop, how do you expect a woman to carry a package that weighs 225kg by herself and the fact it was left on the pavement.....

I had a very poor experience with this company. I ordered a weighted vest after being told it would ship within 3–5 working days. It has now been over three weeks, going into the fourth, and my order is still marked as “processing.”

I contacted customer service multiple times and received the exact same response every day. They repeatedly claimed the order could be shipped in multiple packages and that it would be sent out by the end of the week. This has been said several times with no change to the progress bar on the account when checking the status of the order

I also contacted the shipping company directly, who confirmed they have not received the order at all—so the information provided by customer service appears to be false or at best misleading.

At this point, I have little to no confidence that I will ever receive my order. The lack of transparency, repeated scripted responses, and failure to follow through on promises made this a very disappointing experience. I would not recommend ordering from this company based on my experience.

Great piece of kit , sturdy flat bench
With easy assembly ..comes with tools
But handy if own your own socket set just for ease ..
Comfortable to exercise on , after looking at other flat benches this one hasn’t disappointed .
Delivery was excellent ..
Best I’d say on the market .. 5 stars ✌️

Great service from the team supplying a good quality weight training bench. I discovered that the company was only a few minutes from where I lived so popped by during one of my training runs. They showed me the bench I was interested in at their product display unit close to the warehouse going out of their way to be helpful and friendly. Rather than have the bench delivered I arranged to collect with the bench waiting for me checked over. The bench is 75% assembled with just the base, back pads and foot section to complete. Took about 20 minutes. Very stable, sturdy and well made from good materials.

I have brought from Bulldog gear on many occasions. The service they provide has always been superb. Purchase and Delivery is easy and prompt. The kit is great quality at a reasonable price. I'll be back for more soon! Thank you Bulldog gear.

The reason why I give bulldog an average review is due to the order being delivered a week later than expected which is really poor.

Bulldog products are brilliant and their customer service is amazing. I had to take 1 star away as the instructions provided to construct the Nemesis Home gym were the most confusing instructions I have ever seen! They should copy Ikea or provide instructional videos. Multiple steps had to be undone and repeated due to the confusion.

Everything I wished for!
Cables are very smooth with everything else too quality

Great shopping experience

Purchased a new wall ball mount to store my Bulldog wall balls. The product arrived, and the collars don’t fit the tubes. Promptly contacted Bulldog, explaining situation. Had an initial 2 emails with Dan exploring solutions that didn’t work. Asked what happens next getting on for two weeks ago now, sent several polite emails asking for an update. But am repeatedly being ignored, so am left with a wall mount I can’t use and out of pocket.

Awful customer experience! I’ve got a home gym full of Bulldog gear, love their products but they clearly don’t value customer experience! If you have no issues with your products they’re really good quality I’ve found and you’ll enjoy and get good use, but if you have any problems don’t expect your problem resolved or any sort of good customer service! Expect to be ignored!

Hugely disappointed Bulldog, you need to do better!

The delivery of a weights bench and dumbells took over a month with one pallet lost, and the courier company / bulldog gear blaming each other and me the customer. Two sets of the same weight of dumbells were then sent. There was a protracted process to get the correct set sent out. Automated customer services emails so frustrating. I would not buy from this company again.

Bought this Open Hex Bar for my home gym. I’ve been after a lighter weight and short one for a while and I’m so pleased with this purchase. It’s only 24kg and 140cm long so is super easy to use, move around and store. It really is perfect for my needs.

Went on to buy the 100+ 15 minute workout book. Very straightforward and the download was very quick too. Also downloaded one of the free programmes too.
Had a look around the rest of the site and definitely tempted by some new kit for the home gym.

Product great, delivery great! But the instructions, wow! They win a prize for the poorest printed, most badly written of anything i have ever experienced. If they got that bit right i would have given them a five star. But expect to spend 4/5 hours working it out, trial and error fashion!

Quality service along with quality equipment. The packaging was top notch but make sure you have 2/3 people to help lift it to the desired location. I got it for my garden gym and it’s perfect 👌🏻