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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting its speed and efficiency. Many people also appreciate the competitive pricing and the high quality of the products received. The staff is frequently commended for their helpfulness and clear communication, contributing to a positive overall service experience. However, some customers were dissatisfied with the service, reporting issues with communication, lack of explanation for canceled transactions, and a perceived selective approach to customer service. These reviewers felt their experiences were not handled professionally and expressed a strong disinclination to engage with the company again.

What people talk about most

Delivery service

Consumers consistently report positive experiences with the delivery service. Many reviewers praise the speed... See more

Price

People report positive experiences with price. Customers consistently praise the great and sharp pricing,... See more

Service

Users describe positive interactions with service, highlighting great communication, good prices, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being friendly,... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the product... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with BullionNZ is absolutely amazing, no one comes close to beat their bullion pricing. My gold gilded beasts and julibee queen are so shiny its unbelievable! Hats off to Dave and the te... See more

Company replied

Rated 5 out of 5 stars

Just purchase my second piece of silver from BullionNZ. The item was well packaged and received very quickly. Love the piece of silver. Definitely recommend BullionNZ as they price their bullion compe... See more

Company replied

Rated 5 out of 5 stars

Great communication, good price and well organized. Fast and efficient shipping with updates as to ETA. A+++ to deal with and highly recommend to all. Thanks for a effortless experience. Will def... See more

Company replied

Rated 5 out of 5 stars

What did Tina Turner say "simply the best, better than all the rest" not only are the prices good for your pocket but the banter is good for the soul, never change, you guys rock !

Company replied

Rated 1 out of 5 stars

Firstly, let me be clear: my experience with BullionNZ comes across as nothing short of a SCAM. I reached out with what I thought was a straightforward request -to purchase a single g... See more

Company replied

Rated 5 out of 5 stars

Ordered from the "new deals" section Monday night, turned out I was late to the party. No matter, they sorted something out for me, come Wednesday the courier turns up on my door. These guys never cea... See more

Company replied

Rated 5 out of 5 stars

I reached out to BullionNZ and couldn't be happier with the service. Despite being a busy time for them they went to great lenghts to get me what i was looking for. Hands down the only people worth... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with these guys for a few years now, and honestly, I have no complaints. Have dealt with a few others in that time, always find myself coming back to bullionnz, with good reason.

Company replied

Rated 5 out of 5 stars

Definitely the best service ive had in this market super fast and free courier and no huge premium either. Ill definitely be making this lot my dealers from now on

Company replied

Rated 5 out of 5 stars

Fantastic Company to deal with! My first time dealing with BullionNZ and they were Fast Communication, Great pricing and Super fast safe Delivery! Will definitely be doing business with them again! B... See more

Company replied

Rated 5 out of 5 stars

3 days from south island to middle of north island couldn't get much quicker than that. Great product, great customer service. Will definitely use them again. Paul

Company replied

Rated 5 out of 5 stars

Awesome service, quick transaction and delivery. Would 100% recommend to anyone looking to buy metals. Thanks guys will be coming back to you again!

Company replied

Rated 5 out of 5 stars

As with all my dealings with BullionNZ the whole experience was flawless. They are always quick to respond to any of my queries and all of my purchases are with me within days. Their prices are gre... See more

Company replied

Rated 5 out of 5 stars

Cheaper than others, no bullshitting, quick delivery, product as described. Only way to go, I am a repeat customer and this is why. Five stars.

Company replied

Rated 5 out of 5 stars

I first reached out and they responded straight away. I followed up 24 hours later and they were able to help me out with my request. The communication was great and they followed through every step o... See more

Company replied

Rated 5 out of 5 stars

Completed my first purchase from BullionNZ. Transaction went extremely well. The item was well packaged and arrived quickly. Look forward to purchasing again from BullionNz

Company replied

Rated 5 out of 5 stars

No BS, arrived at my door two days after purchase. Good pricing, and they don't sell anything they don't physically have in stock. Will get my business again

Company replied

Rated 5 out of 5 stars

Repeat customer here as they are a great company to deal with. Clear communication from the start, best prices and fast delivery on my item. Highly recommended!

Company replied

Rated 5 out of 5 stars

Bullionnz are brilliant. If you are new to precious metals then these are the guys for you. Fast contact, great prices, free shipping and no grief or worry. Sometimes something seems too good to be... See more

Company replied

Rated 5 out of 5 stars

Very Happy with every purchase . This purchase was as expected, quick fair cheap ,post ,great communication . Thank you

Company replied

Rated 5 out of 5 stars

Have been exchanging my bucks for bullion with these guys for a while now and find them great to deal with. They're real and do their business in a friendly and good natured manner. If you want to dea... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from the best supplier I have dealt with. No bullshit pay your bill, receive shipping job done. Best prices around

Company replied

Rated 5 out of 5 stars

Straight to the point and fast processing and delivery. Great experience. Will be using again for sure.

Company replied

Rated 5 out of 5 stars

Another fantastic deal done with the team from BullionNZ. Absolutely cannot fault- Great product, great price, great service with clear communication throughout with updates provided. Highly Recommend... See more

Company replied

Rated 5 out of 5 stars

The team at BullionNZ are a pleasure to deal with. Quick easy communication, fast delivery and great prices.

Company replied

Rated 5 out of 5 stars

No bullshit Bullionnz The best blokes and blokesses in the bullion business Nothing else needs to be said

Company replied

Rated 5 out of 5 stars

First time purchaser from Bullion NZ. Trade went easily, great communication, pricing and delivery was as promised. Would recommend

Company replied

Rated 5 out of 5 stars

Another fantastic, straight forward, easy transaction with Team BullionNZ. Fine service, fine product - Happy customer once again !!!

Company replied

Rated 5 out of 5 stars

Best silver prices in nz hands down. Easy to do business with and quick delivery

Company replied

Rated 5 out of 5 stars

Great communication and prompt replies. Sharp price and professional. Would purchase again.

Company replied

Rated 5 out of 5 stars

Great communication and metals arrived quick smart no nonsense will be a returning customer 100% cheers team

Company replied

Rated 5 out of 5 stars

Bullion NZ are absolutely amazing to deal with. Quick, concise, excellent communication & super prompt delivery. Fantastic first buying experience !!! -Highly recommend BullionNZ

Company replied

Rated 5 out of 5 stars

Excellent service. Prompt, efficient and best price in the market. 100% recommend.

Company replied

Rated 5 out of 5 stars

Thank BullionNZ You always deliver such quality , which the best communication and prompt delivery.

Company replied

Rated 5 out of 5 stars

Best price Quick and cheap delivery Straightforward communication

Company replied

Rated 5 out of 5 stars

Super fast communication, sharp prices. 10/10 recommend.

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

BullionNZ is New Zealand based and been a purveyor of cost-effective precious metals to New Zealanders since 2007. Our straight up no-nonsense approach sets us apart in a beige industry and means our customers receive their purchases more cost effectively, secure and quicker than all the rest. We know your concerns as we are bullion buyers too. We believe in the security it provides and therefore possess unsurpassed passion in ensuring you, our valued customer, receive the best buying experience around. Try us today and you will not be disappointed. If you want the most cost effective gold and silver purchases whether it be gold coins, gold rounds gold bars or silver coins silver rounds or silver bars, BullionNZ is the ONLY place to purchase in New Zealand. It costs nothing to reach out to us today via our website over at www.bullionnz.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I reached out to BullionNZ and couldn't…

I reached out to BullionNZ and couldn't be happier with the service. Despite being a busy time for them they went to great lenghts to get me what i was looking for.
Hands down the only people worth dealing with for fair and honest bullion.

October 15, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thank you for taking the time to review us. We appreciate everyone is busy. To be fair we feel we did leave you hanging for a period of time as it was a wee period before we got to an end-state for you. You can imagine how appreciative we are that you hung in there. Although we were able to achieve a good outcome for you, we would hope next time we could do it a little more efficiently. We have been blessed with your custom for some time and your approach to us was certainly as perfect as it always is and we hope we can be of service to you again in the future. Keep safe and keep stacking. Team BullionNZ

Rated 5 out of 5 stars

I first reached out and they responded…

I first reached out and they responded straight away. I followed up 24 hours later and they were able to help me out with my request. The communication was great and they followed through every step of the way. I was and am a long time follower but 1st time purchaser. Even though my request wasn't huge, they still took great care of me. That, in my books, goes a long way with me and I shall certainly use these guys again. Thank you for the seamless trade team!

October 14, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thanks for taking the time to review. It does not matter if you buy 1oz, 1g or are a heavy hitter we pride ourselves with striving to provide the same level of service. We believe everyone should have access to cost effective metal. Yes, our log shows you are a first-time purchaser, and we are so pleased you took the plunge. To be fair a successful trade requires both sides to be of sound mind and be genuinely engaged in getting a positive outcome and you hit a home run with this. Great comms, no nonsense payment and a pleasure to be of service to you. We hope that we can continue to provide you this level of service if we are lucky to serve you again. Take Care. Team BullionNZ

Rated 5 out of 5 stars

Awesome team!

Fantastic Company to deal with! My first time dealing with BullionNZ and they were Fast Communication, Great pricing and Super fast safe Delivery!
Will definitely be doing business with them again! BullionNZ is just what I was looking for, I highly recommend them!

October 13, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Greetings and we appreciate your review. Yep, great first outing and fantastic to be of service to you. You epitomize the type of customer we seek to do business with. Good communication, fast payment and clearly a straight up honest stacker. We really enjoy hearing we have been able to meet your needs. We also know there are many choices out there, so we value you choosing us. Rest assured it was our pleasure to be of service and we hope that we see you again soon. Keep safe and keep stacking. Team BullionNZ

Rated 5 out of 5 stars

Excellent transaction.

Excellent communication, excellent and simple transaction process, prompt delivery.

September 28, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thank you for taking the time to review us. From memory this may have been our first trade with you, and it ran on rails. Quick and easy communication, quick payment and, well, first class all around. Enjoy your purchases and it would be our pleasure to be of service to you any time in the future. Keep safe and keep stacking. Team BullionNZ

Rated 1 out of 5 stars

Sent a message and never received a…

Sent a message and never received a response. Seen posts around on Facebook not to waste your time on this fella. Shame really.

September 30, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, thanks for taking the time to review us; we appreciate any review good, bad or indifferent. Do not recall a message HOWEVER given we have received over 1100 enquiries about our amazingly priced 1g bars since our sale started am not going to say it was not received; likely overlooked. We appreciate that can cause angst. All the best with your future stacking though and stay safe. Team BullionNZ
**UPDATE** Yep so having reviewed the log a request was received on 30 Sep that was not answered. We fully accept that is absolute shit service and if customers do not receive a response we would hope they would follow up before leaving FB given how manic the metals market is right now. That said we believe in free speech so absolutely accept this one-star rating based on this one-star level of support provided in this instance. It would appear you should have listened to the chitter chatter in this instance as it would have served you well. We do not deserve your custom. We deal in a big business so can take the big knocks. Life happens. Team BullionNZ

Rated 5 out of 5 stars

Thank BullionNZ

Thank BullionNZ

You always deliver such quality , which the best communication and prompt delivery.

October 8, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thanks for the review, we know time is precious so the investment is appreciated Tania. Must say it is ALWAYS a pleasure to be of service to you. We like the way you communicate your requirements clearly and hope to be of service again to you. Keep that stacking up. You are always welcome back. Team BullionNZ

Rated 5 out of 5 stars

Street fighter

Dealing with Bullionnz is like playing the original Street Fighter and finishing the round with all your health
"Perfect,you win"

October 3, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

As always an absolute pleasure to serve you. Flawless transaction yet again. We love working with honest straight up customers. Enjoy your purchase and until next time. Stay safe. Team BullionNZ

Rated 1 out of 5 stars

SCAM. A Top-Tier Experience in Being Blocked

Firstly, let me be clear: my experience with BullionNZ comes across as nothing short of a SCAM. I reached out with what I thought was a straightforward request -to purchase a single gram of gold, a modest start for my wee boy as a single mother for Christmas. Instead of receiving communication, assistance, or even the basic courtesy of a reply, I was blocked. Out of the blue. No trade, no explanation, no nothing. That is why I call this exactly what it appears to be: a SCAM.

I would, however, like to sincerely thank BullionNZ for investing the valuable time it must have taken to block me without a single word of communication. Truly, this cemented me into the Top Tier of customers who are dismissed without even the privilege of being acknowledged. It is ALWAYS - and we mean ALWAYS - refreshing to see a company perfect the art of ignoring potential buyers.

From memory, I reached out with a simple, good-faith request, yet from BullionNZ’s perspective, the slickest, most efficient solution was deployed: silence, followed by the block button. No tracking, no transaction, no courtesy - but certainly flawless execution of avoidance.

The communication was exemplary in its absence. The payment? Nonexistent, because of course, the opportunity was denied. And the drama? Oh, there was plenty, but only because BullionNZ ensured there would be by erasing me out of the blue.

What also becomes clear is the company’s apparent ability to cherry-pick which customers are deemed “worthy” of service. High-value buyers are lavished with endless praise, while smaller, genuine customers - the so-called “low drag” type who know exactly what they want - are discarded without hesitation. This selective approach may be dressed up as “slick and efficient,” but in reality it reveals exactly the type of business BullionNZ chooses to run.

So, based on THIS INDIVIDUAL TRANSACTION: there was no gold, no service, no transaction, and no trust. Just one button pressed with remarkable efficiency.

It would, of course, be an ABSOLUTE pleasure never to attempt business here again. Stay safe, keep stacking, and above all, keep blocking - because that seems to be your most polished, professional-grade service.

Do not waste your time with this company. Asides from a scam it is above obviously run by a smug, narcissistic, self important, passive aggressive man who treats customers like an inconvenience …. especially if you’re small time, modest and trying to do the right thing.

Team Disappointed (but Wiser) Customer

October 1, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thank you for taking the time to review us. We appreciate the time and effort you have put in to such a detailed review. This one feeds our soul. Anyone who uses this review as the basis to decide to do business with us and chooses not to deserves not to have us being of service to them. We are aware you are a relative/family member of someone we have recently applied a Denial of Service (DOS) to. Keep safe. Team BullionNZ

Rated 5 out of 5 stars

Excellent service

September 19, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, thank you Josh for taking the time to review our recent transaction. From the looks of it, it was the first time we have had the pleasure to serve you, and we appreciate you trusting us for your purchase. From our perspective you were the perfect customer and as a result it was a trouble-free experience. We hope that we have the pleasure to serve your needs again in the future. Take care and enjoy your purchase. Kind Regards Team BullionNZ

Rated 5 out of 5 stars

First time purchaser from Bullion NZ

First time purchaser from Bullion NZ. Trade went easily, great communication, pricing and delivery was as promised. Would recommend

September 11, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, we thank you for investing time reviewing us; we know you are busy. From memory you contacted us at about 3pm and by 6pm you had tracking for dispatch the next day. From our perspective a solid trade all round. Your comms were top notch, quick payer and a pleasure to be of service to. We do hope that we have the privilege of being of service to you again in the future. Keep safe and thank you for your trust and kind words. Team BullionNZ

Rated 5 out of 5 stars

Great communication and prompt replies

Great communication and prompt replies. Sharp price and professional. Would purchase again.

September 3, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to review us and the recent business we have conducted. Your engagement with us has been nothing but perfect and we certainly hope we have the pleasure to do business again with you. Good communication, quick payment and no drama is how the team describes you. You are the type of customer we seek to do business with. Enjoy your purchase and we do hope we can serve you again in the future. Team BullionNZ

Rated 5 out of 5 stars

My experience with BullionNZ is AMAZING !!!!!

My experience with BullionNZ is absolutely amazing, no one comes close to beat their bullion pricing. My gold gilded beasts and julibee queen are so shiny its unbelievable! Hats off to Dave and the team for making the magic happen behind the scenes. Your commitment and hard work make a world a difference! Thanks!!!

August 25, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly we are pleased you like The Madam's handiwork and we will pass your sentiments on. More importantly we appreciate you taking the time to provide feedback and we are pleased that we can meet your needs. From your side of things you were a perfect customer, excellent communication and quick payment. We hope that we can be your provider of choice again into the future. Take care. Team BullionNZ

Rated 5 out of 5 stars

Another great example of top service

August 26, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to review our recent transaction. As you know we have had the privilege of serving you a few times and we are pleased we can meet your needs. You have our assurance we will do so every time we have the privilege of serving you. Take care Dean. Team BullionNZ

Rated 5 out of 5 stars

Best silver prices in nz hands down

Best silver prices in nz hands down. Easy to do business with and quick delivery

August 13, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Rex, we have had the pleasure of serving your needs a few times of recent and everyone has been top notch. You are an absolute dream of a customer in that you are clear and concise with your needs and pay quickly. The team appreciates this approach as it ties into our desire for slick no-nonsense deals; getting the product out the door to our valued customers quick smart. We absolutely hope we can continue to serve your needs moving forward. Stay safe, keep stacking and enjoy your purchases. Team BullionNZ

Rated 5 out of 5 stars

BullionNZ is great

As with all my dealings with BullionNZ the whole experience was flawless. They are always quick to respond to any of my queries and all of my purchases are with me within days. Their prices are great too.
A pleasure to deal with.

August 7, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you investing in reviewing us. Chandra, without doubt you have cemented yourself into the Top Tier of BullionNZ customers. Every one of our engagements has been off the charts in terms of the quality of your communication and quickness of payment. There is never any doubt about what your needs are as you communicate these well. It is ALWAYS and we mean ALWAYS a pleasure to be of service to such a high caliber customer. We only hope we can continue to add value to your stacking journey and that we can continue to meet the exacting standards you should demand of your purveyor. Stay Safe. Team BullionNZ

Rated 5 out of 5 stars

Ordered from the "new deals" section…

Ordered from the "new deals" section Monday night, turned out I was late to the party. No matter, they sorted something out for me, come Wednesday the courier turns up on my door. These guys never cease to impress me, best pleased!

August 6, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

As always, we respect customers who take the time to review us. Our relationship with you spans many, many trades and it is ALWAYS a pleasure to be of service. We are thankful that we continue to meet the exacting standards you should demand of us. Without reservation, you are an A+ customer, and we only hope that we can continue to be your choice of purveyor. Enjoy your latest purchase and stay safe. Team BullionNZ

Rated 5 out of 5 stars

The best to do it.

August 5, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We thank you for investing your valuable time in reviewing us as we know everyone is busy. We have completed a number of trades with you of recent and from what I can see they are flawless. You are what we call a 'low drag' customer. This is a compliment as it means you do not piss around with your purchases; you know what you want, you communicate this clearly and as a result we are able to serve your needs quick and efficiently. We just hope we can continue to meet the exacting standards you demand of us. In the meantime, enjoy your purchases and it would be an ABSOLUTE pleasure to serve you again in the future. Take care. Team BullionNZ

Rated 5 out of 5 stars

The best deals around and if you can’t…

The best deals around and if you can’t accept that then realise there service is and should be company policy nationwide.

July 30, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

As always, we thank you for taking the time to review us. Yes, we have completed a few trades, and we always enjoy being of service to you as you are one of our slickest customers. Really good communication and no nonsense purchasing. We thank you for your kind words and yep we purposely distance us from what has become mainstream common place policies which do nothing but provide barriers for hard working Kiwi's to purchase metal. Team BullionNZ Stay Safe!!

Rated 5 out of 5 stars

Cheaper than others

Cheaper than others, no bullshitting, quick delivery, product as described. Only way to go, I am a repeat customer and this is why. Five stars.

July 29, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, thank you for taking the time to leave a review. Secondly great to serve a fellow Marlburian. Thirdly we do not always get it right and we are ecstatic that you are pleased with our service, and we will continue to work hard to provide you confidence in our service. Stay safe and keep stacking. Team BullionNZ

Rated 5 out of 5 stars

Quick and efficient

3 days from south island to middle of north island couldn't get much quicker than that. Great product, great customer service. Will definitely use them again.
Paul

May 14, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, we thank you for taking time out of your busy schedule to leave a review. We thank you for your kind words. To be fair we are at the mercy of the carrier which on balance does well but at time there are choke points. One thing we can influence and which we are the best at (including best prices in New Zealand) is processing and dispatch times. This can be within hours of order placement but generally overnight!! As we say we are more cost effective, quicker and secure than all the rest. Take care, enjoy your purchase and we hope to see you back again. Team BullionNZ

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