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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting its speed and efficiency. Many people also appreciate the competitive pricing and the high quality of the products received. The staff is frequently commended for their helpfulness and clear communication, contributing to a positive overall service experience. However, some customers were dissatisfied with the service, reporting issues with communication, lack of explanation for canceled transactions, and a perceived selective approach to customer service. These reviewers felt their experiences were not handled professionally and expressed a strong disinclination to engage with the company again.

What people talk about most

Delivery service

Consumers consistently report positive experiences with the delivery service. Many reviewers praise the speed... See more

Price

People report positive experiences with price. Customers consistently praise the great and sharp pricing,... See more

Service

Users describe positive interactions with service, highlighting great communication, good prices, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being friendly,... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the product... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with BullionNZ is absolutely amazing, no one comes close to beat their bullion pricing. My gold gilded beasts and julibee queen are so shiny its unbelievable! Hats off to Dave and the te... See more

Company replied

Rated 5 out of 5 stars

Just purchase my second piece of silver from BullionNZ. The item was well packaged and received very quickly. Love the piece of silver. Definitely recommend BullionNZ as they price their bullion compe... See more

Company replied

Rated 5 out of 5 stars

Great communication, good price and well organized. Fast and efficient shipping with updates as to ETA. A+++ to deal with and highly recommend to all. Thanks for a effortless experience. Will def... See more

Company replied

Rated 5 out of 5 stars

What did Tina Turner say "simply the best, better than all the rest" not only are the prices good for your pocket but the banter is good for the soul, never change, you guys rock !

Company replied

Rated 1 out of 5 stars

Firstly, let me be clear: my experience with BullionNZ comes across as nothing short of a SCAM. I reached out with what I thought was a straightforward request -to purchase a single g... See more

Company replied

Rated 5 out of 5 stars

Ordered from the "new deals" section Monday night, turned out I was late to the party. No matter, they sorted something out for me, come Wednesday the courier turns up on my door. These guys never cea... See more

Company replied

Rated 5 out of 5 stars

I reached out to BullionNZ and couldn't be happier with the service. Despite being a busy time for them they went to great lenghts to get me what i was looking for. Hands down the only people worth... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with these guys for a few years now, and honestly, I have no complaints. Have dealt with a few others in that time, always find myself coming back to bullionnz, with good reason.

Company replied

Rated 5 out of 5 stars

Definitely the best service ive had in this market super fast and free courier and no huge premium either. Ill definitely be making this lot my dealers from now on

Company replied

Rated 5 out of 5 stars

Fantastic Company to deal with! My first time dealing with BullionNZ and they were Fast Communication, Great pricing and Super fast safe Delivery! Will definitely be doing business with them again! B... See more

Company replied

Rated 5 out of 5 stars

3 days from south island to middle of north island couldn't get much quicker than that. Great product, great customer service. Will definitely use them again. Paul

Company replied

Rated 5 out of 5 stars

Awesome service, quick transaction and delivery. Would 100% recommend to anyone looking to buy metals. Thanks guys will be coming back to you again!

Company replied

Rated 5 out of 5 stars

As with all my dealings with BullionNZ the whole experience was flawless. They are always quick to respond to any of my queries and all of my purchases are with me within days. Their prices are gre... See more

Company replied

Rated 5 out of 5 stars

Cheaper than others, no bullshitting, quick delivery, product as described. Only way to go, I am a repeat customer and this is why. Five stars.

Company replied

Rated 5 out of 5 stars

I first reached out and they responded straight away. I followed up 24 hours later and they were able to help me out with my request. The communication was great and they followed through every step o... See more

Company replied

Rated 5 out of 5 stars

Completed my first purchase from BullionNZ. Transaction went extremely well. The item was well packaged and arrived quickly. Look forward to purchasing again from BullionNz

Company replied

Rated 5 out of 5 stars

No BS, arrived at my door two days after purchase. Good pricing, and they don't sell anything they don't physically have in stock. Will get my business again

Company replied

Rated 5 out of 5 stars

Repeat customer here as they are a great company to deal with. Clear communication from the start, best prices and fast delivery on my item. Highly recommended!

Company replied

Rated 5 out of 5 stars

Bullionnz are brilliant. If you are new to precious metals then these are the guys for you. Fast contact, great prices, free shipping and no grief or worry. Sometimes something seems too good to be... See more

Company replied

Rated 5 out of 5 stars

Very Happy with every purchase . This purchase was as expected, quick fair cheap ,post ,great communication . Thank you

Company replied

Rated 5 out of 5 stars

Have been exchanging my bucks for bullion with these guys for a while now and find them great to deal with. They're real and do their business in a friendly and good natured manner. If you want to dea... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from the best supplier I have dealt with. No bullshit pay your bill, receive shipping job done. Best prices around

Company replied

Rated 5 out of 5 stars

Straight to the point and fast processing and delivery. Great experience. Will be using again for sure.

Company replied

Rated 5 out of 5 stars

Another fantastic deal done with the team from BullionNZ. Absolutely cannot fault- Great product, great price, great service with clear communication throughout with updates provided. Highly Recommend... See more

Company replied

Rated 5 out of 5 stars

The team at BullionNZ are a pleasure to deal with. Quick easy communication, fast delivery and great prices.

Company replied

Rated 5 out of 5 stars

No bullshit Bullionnz The best blokes and blokesses in the bullion business Nothing else needs to be said

Company replied

Rated 5 out of 5 stars

First time purchaser from Bullion NZ. Trade went easily, great communication, pricing and delivery was as promised. Would recommend

Company replied

Rated 5 out of 5 stars

Another fantastic, straight forward, easy transaction with Team BullionNZ. Fine service, fine product - Happy customer once again !!!

Company replied

Rated 5 out of 5 stars

Best silver prices in nz hands down. Easy to do business with and quick delivery

Company replied

Rated 5 out of 5 stars

Great communication and prompt replies. Sharp price and professional. Would purchase again.

Company replied

Rated 5 out of 5 stars

Great communication and metals arrived quick smart no nonsense will be a returning customer 100% cheers team

Company replied

Rated 5 out of 5 stars

Bullion NZ are absolutely amazing to deal with. Quick, concise, excellent communication & super prompt delivery. Fantastic first buying experience !!! -Highly recommend BullionNZ

Company replied

Rated 5 out of 5 stars

Excellent service. Prompt, efficient and best price in the market. 100% recommend.

Company replied

Rated 5 out of 5 stars

Thank BullionNZ You always deliver such quality , which the best communication and prompt delivery.

Company replied

Rated 5 out of 5 stars

Best price Quick and cheap delivery Straightforward communication

Company replied

Rated 5 out of 5 stars

Super fast communication, sharp prices. 10/10 recommend.

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

BullionNZ is New Zealand based and been a purveyor of cost-effective precious metals to New Zealanders since 2007. Our straight up no-nonsense approach sets us apart in a beige industry and means our customers receive their purchases more cost effectively, secure and quicker than all the rest. We know your concerns as we are bullion buyers too. We believe in the security it provides and therefore possess unsurpassed passion in ensuring you, our valued customer, receive the best buying experience around. Try us today and you will not be disappointed. If you want the most cost effective gold and silver purchases whether it be gold coins, gold rounds gold bars or silver coins silver rounds or silver bars, BullionNZ is the ONLY place to purchase in New Zealand. It costs nothing to reach out to us today via our website over at www.bullionnz.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price

Best price
Quick and cheap delivery
Straightforward communication

May 2, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly we thank you for taking the time to review our recent transaction. We are so pleased we were able to meet your expectations with our service. You were such an easy customer to serve in regard to your quality communication and quick payment. We hope you enjoy your purchase and it would be our privilege to be of service to you again in the future. Stay Safe out there. Team BullionNZ

Rated 5 out of 5 stars

Repeat customer…

Repeat customer here as they are a great company to deal with. Clear communication from the start, best prices and fast delivery on my item. Highly recommended!

April 28, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thank you for taking the time to review our recent transaction. Looking over our trading history you have been a solid customer for some time and one that it is our absolute pleasure to serve. You have always communicated well, paid promptly and been absolutely hassle free. We are pleased we were about to meet your expectations on this most recent deal. We do hope we have the pleasure of serving you again. Take care and enjoy your purchases. Team BullionNZ

Rated 5 out of 5 stars

All round GC's

Super fast communication, sharp prices. 10/10 recommend.

April 23, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, we appreciate the most precious commodity for people is time so you taking the time to review our transaction completed on 22 Apr 25 is greatly appreciated. You were the dream customer; good comms, fast payment and a pleasure to deal with. Thank you for choosing BullionNZ and enjoy your purchase. We hope we have the pleasure of being of service to you again in the future. Team BullionNZ

Rated 5 out of 5 stars

Doing buisiness the right way

Doing buisiness the right way
No bullshit

April 8, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We always appreciate it when customers take time from their busy schedule to review us. Our records show we have completed a few trades of recent and the experience has always been the same; A++. Good quality communication, quick payment and ZERO fuss. Just the way we like it. We hope we can continue to earn your trust for future trades. Keep Safe and keep stacking. Team BullionNZ

Rated 5 out of 5 stars

The ONLY place to buy Bullion

Hands down this is the BEST place to score bullion. Best prices, fast and friendly service. Dave and his team have a lot of experience and zero bullshit. Stock on hand, none of this insane months waiting for product long ago paid for here, A stackers dream! I happily recommend anyone dipping their toe into precious metals to avoid the rest and shop with the best. BullionNZ really are a cut above the rest.

March 7, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to review us in regard to our recent transaction with you. You have touched on all the things which are dear to our heart; our experience (which makes us different from all the rest; as we know what precious metals is all about; this is reflected in our business model and why we outprice all the rest), our zero tolerance for the usual nonsense across the industry and the fact we back our selves by holding immediate dispatch stock. You are always a pleasure to deal with and you can bet we will work hard to keep your trust. We look forward to serving you again in the near future. Team BullionNZ

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with bullionnz! Their customer service was outstanding—prompt, professional, and always ready to assist. The entire process was smooth, from inquiry to delivery, and I was impressed with their quick response times. On top of that, I got a fantastic deal! Highly recommend them to anyone looking for a reliable and trustworthy bullion dealer. Will definitely be back for future purchases!

February 12, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thank you for taking the time to leave this review as we know everyone is busy. We appreciate the fact that you chose to purchase from us, and it was a pleasure to be able to supply what you were wanting and get it off to you so fast. You did make it easy with your clear communication and quick payment. We appreciate the trust you put in us to be your supplier. Enjoy your purchase and we hope to be of service to you again. Kind Regards Team BullionNZ

Rated 5 out of 5 stars

Good dealer

Prompt reply to emails. Package very well packed. Delivery super fast. What more can u expect from Bullion dealer? A+++++. Thank you.

February 5, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking time out from your busy schedule to leave a review. We note you have been a repeat customer since 2021 and every time you impress the team. You communicate with clarity and pay really quickly. We note we got a little confused with one of the emails and that created you some short-term confusion but after we sorted our end (again sorry for the confusion) it was green light go. You did not let this issue create a drama and for that we thank you. Enjoy your recent purchase and we hope we see you again. Stay Safe. Team BullionNZ

Rated 5 out of 5 stars

Top notch

Awesome communication, great product and great prices. Process was simple. Amazing customer service. Will definitely be continuing to make purchases through the BullionNZ team.

January 22, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to review us. It was a pleasure to be able to provide you with the various items you purchased and meet your needs regarding shipping. Look, we know we have to be on our A Game 100% of the time in order to do right by our customers. Whilst we know there are various choices when it comes to precious metals in New Zealand, our team outperforms the others hands down with cheaper pricing and faster (better) service. But we know, as stated above, there is zero margin for error. It is customers such as you which drive the team to do their best always. Thank you again Mike for taking the time to provide feedback. Keep safe and keep stacking. Team BullionNZ

Rated 5 out of 5 stars

Thank you for another seamless…

Thank you for another seamless transaction. Excellent delivery, well packaged and all around a great product and service. You are my 'Goto' supplier and will be back.
G

January 21, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We absolutely appreciate and thank you, a valued customer, who has taken time to review our service as we appreciate everyone is time poor. It is great to hear the team provided you the service that you deserve, and we only hope that we can continue to meet your needs by providing the exact same level of service for any future transactions. Enjoy our purchase and stay safe. Team BullionNZ

Rated 5 out of 5 stars

Awesome traders

Awesome traders. I would have given 6 stars if it was an option. I've dealt with a few bullion dealers but BullionNZ are hands down the best. Great communication, prompt and cheap shipping. Won't be shopping anywhere else.
P.S the dialog is fu*king hilarious!

January 6, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We thank you for taking the time to write this review. Your review has struck home for us in regard to the need for us to continue to strive to do the best for our valued customers such as yourself. We hope we do not lose sight of this and are able to continue to meet your standards. It is certainly a great challenge to have. It looks like we have conducted a couple of trades with you to date and looking at the log you are one of the good ones. By this (and this is important) clear communication, prompt payment and hassle free. Given this, you are the model customer. Thanks for your comment on our approach. We were just saying the other day to a couple of customers that we call it like it is and we will not change (not everyone likes this and that is OK). We will continue to highlight the BS that is around and which is frankly causing hard working Kiwis to waste their $$. Keep safe and keep stacking.

Rated 5 out of 5 stars

Truly the cheapest bullion sellers in…

Truly the cheapest bullion sellers in NZ. Check out the fact they sell 1 gram gold bars cheaper than others sell a full ounce for! You can get 31 x 1 gram bars for less than others are selling a single ounce. There is literally no one better than Bullion NZ. I’ve checked and checked again, they win every single time. Fast and friendly too.

January 9, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We thank you for taking the time to review our recent transaction. Straight up mate, we have to say your comment epitomizes what it is to be an intelligent stacker. Could not have said what you have said any better!! Not only do we appreciate your comment on our service but also adding that you have done the research across the industry will be helpful for others as a starting point for their research. I looked at our records and you are a first-tier customer, why? Great communication, clear intent and fast payment. We only hope we can perform to a level which will allow us to continue to serve your needs into the future. Keep safe and enjoy your purchases. Team BullionNZ

Rated 5 out of 5 stars

Deb from Auckland

Hi again, as a returning customer, I am always happy to buy again. Service is reliable and fast. I also love the blog of very grumpy comments😂😂😂😂

January 8, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

Hello there, thank you for taking the time to review our recent transaction; it is appreciated. Yep, we have done a few trades with you and I asked the team for their feedback and they said you have always been 'coolio'. This is their language for you being a A++ trader. Never a hassle, great comms and quick payment and they are always happy to serve your needs. Thanks for your comment on our approach. Yep, we have ZERO tolerance for the BS in the NZ bullion industry and will not use a filter when we call it out (as we have done since 2007). We get called a lot of things (we love the rub!) but we love your comment on grumpy!! Clearly you have a sense of humour; never lose that Deb because life is too short and no one gets out alive! Stay safe and keep stacking. Hope to hear from you again.

Rated 5 out of 5 stars

great service very quick and easy

great service very quick and easy, got my item and i’m very happy with it will definitely be shopping here again

January 1, 2025
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to leave a review of the festive season about our recent trade. It was an absolute pleasure to be of service to you. You were an ideal customer with your prompt payment and giving us the information to allow us to ship quickly. Enjoy your purchase and we hope we have the pleasure of serving you again sometime in the future. Take Care. Team BullionNZ

Rated 5 out of 5 stars

Easy to deal with great communication

December 17, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

First and foremost, thank you for taking time to review our recent sale with you; especially so noting we are in the silly season and people are busy. It was a pleasure to serve you as you were a first-class customer. Enjoy your purchase and have a great Christmas. We look forward to the prospect of serving you again in the future. Kind Regards Team BullionNZ

Rated 5 out of 5 stars

The best in NZ

this company has been steadily consistent
even going beyond the call of duty for my needs
definitely trustworthy
Highly recommended

December 10, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

We thank you for investing time leaving us a review. Hey, look Edward you have been a long time and consistently high rated customer of ours. We would call you the quiet achiever in terms of you are so low maintenance to be of service to. You know what you want you buy it and pay immediately. From our perspective THE PERFECT customer. When there are minor issues, you graciously do not let them create any drama and we are thankful for that. You will always be welcome at BullionNZ and we look to be of service to you again in the future. Stay Safe. Team BullionNZ

Rated 5 out of 5 stars

Best in the business

Best in the business, best price, quick shipping and quick response time.

December 8, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

We always appreciate honest reviews, and this is no exception. We especially appreciate you taking time from your busy schedule to leave it. You were a breeze to deal with to be honest. You knew what you wanted and went ahead and scored it. As a result our part was very easy. Take care and we hope we can be of service to you again in the future. Team BullionNZ

Rated 5 out of 5 stars

5 Stars all the way.

5 Stars all the way.
I did not quite know what to get, got some good honest advice from BullionNZ and a straight forward purchase followed.
It was a very simple and fuss free.
I will be returning soon.

December 5, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

Firstly, thank you for taking the time to review your recent experience with us. We are really pleased you have come away from it having received great service. You have been a valued customer for some time, and it has always been a pleasure to be of service to you. We appreciate your high-quality communication and the fact that you front foot your purchases by having an idea of what you are after. This allows the team to work with you to serve your needs. Keep well and you know there is more heading your way! Team BullionNZ

Rated 5 out of 5 stars

Multiple trades

Multiple trades. Awesome prices, speedy postage and good communication! Cheers!!

September 12, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

Thank you for investing time reviewing our service. Yes 1000s of trades each year go trouble free and it is a pleasure serving you and providing our great service. Thank you for your custom and enjoy your purchase. We look forward to being of service to you again. Keep safe and keep stacking. Team BullionNZ

Rated 5 out of 5 stars

Recommend 👍🏻

Recommend. Reliable company and competitively priced. Look forward to future trades.

November 6, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to provide us an accurate and honest review. It was a pleasure to be of service to you and we hope you enjoy your purchase. We hope to see you again soon. Team BullionNZ

Rated 1 out of 5 stars

Arrogant owner stops communicating.

I have stopped dealing with this company due to the arrogance of the owner. I previously gave him a 4 out of 5 for his service but he wants a 5 and so stopped all communication. How childish. Serious problems with deliveries via NZ Couriers.

November 2, 2024
Unprompted review
BullionNZ logo

Reply from BullionNZ

We appreciate you taking the time to review us. Given we have not heard back from our polite request for information relating to the perfect trade you left an extremely positive review on we are frankly; speechless. However, one thing we absolutely value is free speech, so we support you placing this review as this is your reality and we are certainly not going to try and change that. What we do take exception to is the purposeful targeted attack on an individual within BullionNZ; defamatory statements which have no basis in fact nor supporting evidence. Whilst we have always valued your custom Frank and enjoyed working with you (and clearly there was a perception on your end that a four star review was appropriate; regardless of it being perfect) we absolutely respect your position. A business with all five-star reviews in our mind would be incredibly suspicious; but any rating to the contrary needs to be factual and based on THAT INDIVIDUAL TRANSACTION. Clearly our most recent trade with you did go wrong in some way shape or form. Reviewing the security footage of the packaging and looking at the tracking info from the courier (by the way we do not use NZ Couriers) there appears to be nothing wrong with that particular trade but if it was not up to standard (maybe the item was damaged, misdelivered, the wrong item etc - we cannot see any evidence of this, it would have been appreciated that if it was that you let us know) we unreservedly apologise to you Frank. Whilst it was not the case up until this point you will appreciate that from this point on we will exercise the right to serve others rather than your good self. We wish you all the best though Frank. Team BullionNZ

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