Bupa UK Insurance Reviews 42,072

On time and very professional

Extremely easy to use the app!! I submitted an invoice for refund and I received confirmation message minutes later. Few days later I got the refund in my bank account.

Easy access to medical providers with a caring attitude from the BUPA team

Easy renewal helped by support of brokers

Everything so far has worked smoothly, from the app to the online consultation, the approval for further consultation and beyond. Very impressed.

Professional and friendly consultation

Excellent service, quick approval and helpful advice.

Quick response and helpful. would be better with a breakdown of the amounts.

I'm new here in London and don't really know the rules. I thought my insurance covered my dental care, but I went for a checkup and discovered some small cavities. I'll pay part of it, and the insurance company will too, even though during my last appointment I was supposed to pay 945 pounds, which is very expensive for me, and I didn't know I had to pay that much. How am I going to survive for the rest of the month? I have rent and traveling to pay. I had another appointment, and it's the last one, but I'm going to cancel it because I won't be able to pay such a large sum. I've lost all confidence, and it's really upsetting.

Very disappointed
Felt it could not have been much worse
Phoned early am asking that I saw Dr on my own( my husband tends to take over and I hardly get a word in)
This didn’t happen.
I have a hiatus hernia problem.
It has enlarged so I get excess acid in my mouth with ulcers and a sore throat.

Th said doctor made me feel he was disinterested and gave me no suggestions re dealing with my problem.
My g.p. daughter- in - law thought this poor and felt at least suggesting an additional med for a short term was called for.
I felt so disappointed. Suggest you remove him from your list
Mr osama moussa.

I needed an operation within a critical timescale to avoid complications with the surgery. The first appointment i could get for my consultation through BUPA/Nuffield was one week after I need to have had the operation in the critical window.

Despite having the private health cover, I ended up having to go through the NHS as they outperformed BUPA/Nuffield on timescales massively and could accommodate the critical timescale.

I did express the urgency to the Nuffield and was offered another consultation with a different consultant slightly earlier, but this was still too late and we wouldn't even be at the surgery date stage.

I guess BUPA is good for none critical timescale things, but it fell well below the efficiency of the NHS for my situation. I expressed that it was an urgent situation (within a 3 weeks window), but they appeared to have no mechanism to recognise and address a time critical requirement, which i found very disappointing. I thought the whole point of private health cover with BUPA was that it outperformed the NHS, but it's actually the other way round in my experience.

I was a big ambassador for private health cover, as I have used it in the past, but this experience has changed this, I think private health has become too much of a business and the NHS has actually improved a lot from my previous experiences with them, so I don't consider continuing private health cover important to me anymore.

Despite being clear on my condition and having had initial consultations covered, the final treatment was not authorized for payment which was very disappointing considering the remedy (Botox) was being used to resolve a genuine medical issue.

Very easy to book, my dental treatment is included in the plan and as I used a Bupa dentist it was covered totally and I did not have to pay and claim back. I was a new patient to the practice and they were not currently taking new NHS patients but I was able to be put on the books through the Bupa scheme. The staff and dentists at the practice were all excellent - all round a great experience with Bupa Dental.

BUPA have been understanding and empathetic during the whole process from diagnosis, delay in treatment and eventually after operation.

The agent was very helpful and clear with her information. It was so reassuring to know I could finally get some help. I hadn’t claimed since 1990 but and BUPA was good then so it was good to know the service was still so efficient.

Everyone I spoke too was very kind and informative.

The process was straight forward. This time I didn't request regular updates either, because I didn't think it necessary, after the last submission.