Burgess & Co Reviews 

376
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally supportive and helpful, maintaining a calm, personable, and professional attitude throughout the entire property journey. Consumers note that the dedicated team goes above and beyond to keep everyone fully informed, guiding them smoothly and reducing the usual stress of buying or selling a home. Some reviewers were happy with the practical assistance provided, including helpful recommendations for reliable local tradesmen and expert liaison with solicitors. People also noted that the communication remained consistently clear, prompt, and reassuring, which made complex property transactions significantly easier to handle.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally supportive, polite, and... See more

Service

Customers consistently note positive experiences with service, describing the staff as polite, proactive, and... See more

Customer service

People report positive experiences with customer service, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier. The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and ke... See more

Company replied

Rated 5 out of 5 stars

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held... See more

Company replied

Rated 5 out of 5 stars

Burgess were absolutely superb throughout the whole moving process. It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will. We were informed o... See more

Company replied

Rated 5 out of 5 stars

Ben Draper is fantastic he never gives up always pushing for a successful outcome. We have at long last got there I am thrilled today. I am very lucky I was sent to Burgess and Ben. Someone was lo... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

Burgess & Co Estate Agents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful, especially Tanya and Liam.

April 21, 2026
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Reply from Burgess & Co

Thank you for leaving us a review, we appreciate it. Best wishes for the future.

Rated 5 out of 5 stars

Ben and all the staff were amazing in…

Ben and all the staff were amazing in helping me with my move. They kept me updated and were very reassuring as I was very stressed out about the move. Would highly recommend Burgess.

March 27, 2026
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Reply from Burgess & Co

Thank you so much for your review. We were delighted to assist you & we hope you are happy in your new home. Best wishes

Rated 5 out of 5 stars

Professional and approachable

Liam and Ben worked tirelessly to sell our 2-bed flat in St Kilts. The market was difficult and we lost a couple of buyers before they secured a buyer that could proceed. They helped us with questions and gave us links to local tradesmen who fixed minor issues to keep the sale on track. We would recommend their services.

March 13, 2026
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Reply from Burgess & Co

Thank you for your review. We are so pleased we found the right buyer for you & it was a pleasure dealing with you. Wishing you all the best.

Rated 5 out of 5 stars

With us all the way!

The selling market in our price range has been somewhat depressed in the past eighteen months however from first instruction to completion Ben Davey and the team at Burgess & Co consistantly provided good advice based on what proved to be an accurate valuation. Ben was equally supportive for our purchase and his liasing with the solicitors involved was a great help throughout the process.
Thank you Burgess!

February 23, 2026
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. It was a pleasure dealing with you & we hope you are very happy in your new home. Wishing you all the best.

Rated 5 out of 5 stars

Superb

Burgess were absolutely superb throughout the whole moving process.
It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will.
We were informed of what was happening at every stage of the process by efficient, friendly and professional staff who seem to really care about their clients.
We cannot praise they highly enough and would recommend anyone to buy or sell through them.
Well done Burgess

February 19, 2026
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. It was a pleasure dealing with you and we wish you all the best for the future.

Rated 5 out of 5 stars

Helpful, friendly and efficient

From the very start Ben and the team were great. The online stats showed they were the best in the area and my experience was just that. Always cheerful and helpful and great communicators. Always there when you need them and so proactive. Really customer focussed and nice too!

February 19, 2026
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. It is good to hear you were happy with the service you received from Ben & the team. Wishing you all the best.

Rated 5 out of 5 stars

I cannot recommend Burgess & Co highly…

I cannot recommend Burgess & Co highly enough. From start to finish they were professional, proactive and incredibly supportive throughout what turned out to be a longer and more complex sale than expected.

Ben in particular was outstanding. He consistently kept me updated, chased both sides when needed, and was often the only person providing clear and timely communication when other parties were slow to respond. His persistence and transparency genuinely helped keep the transaction moving forward.

Selling a property can be stressful, but having an estate agent who is responsive, calm and genuinely invested in getting the job done properly makes all the difference. I always felt informed and supported.

A first-class service from a team that clearly cares about their clients. Thank you again.

February 18, 2026
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Reply from Burgess & Co

Thank you very much for your amazing review, we are so grateful! We are glad we got the sale concluded for you. Wishing you all the best for the future.

Rated 5 out of 5 stars

Very good at delivering what is promised

Very good at delivering what they promise. We sold a house with them and they stuck with it and supported us through all the challages. Highly recommended.

January 28, 2026
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Reply from Burgess & Co

Thank you so much for your review, we really appreciate it. Wishing you all the best.

Rated 5 out of 5 stars

We bought through Burgess and Co...

We bought through Burgess and Co and found the team very helpful and responsive

February 2, 2026
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Reply from Burgess & Co

Thank you for leaving us a review. Wishing you all the best for the future.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, helped us at a difficult and stressful time as moving home often is. Bent over backwards to help us and keep us in the loop. In particular Ben and Liam were fantastic with our sale and onward purchase.

January 30, 2026
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Reply from Burgess & Co

It was a pleasure dealing with you & thank you very much for leaving us a review. Wishing you all the best.

Rated 5 out of 5 stars

All of the staff are friendly

All of the staff are friendly, knowledgeable and professional. This is the second time l have used the company.

January 29, 2026
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Reply from Burgess & Co

Thank you for taking the time to leave us a review, we really appreciate it. Best wishes.

Rated 5 out of 5 stars

From start to finish the staff at…

From start to finish the staff at burgess took great care of myself and my son. They guided us through the daunting task of selling a flat and house ensuring that I was kept informed and given helpful advice at every stage.all the staff were pleasant and polite and a pleasure to know. Well done everyone and my sincere thanks to you all, I can recommend burgess and co. As the best estate agents in East Sussex.

January 16, 2026
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Reply from Burgess & Co

Thank you so much for your lovely review, we are very grateful. It was a pleasure dealing with you both and we wish you all the best for the future.

Rated 5 out of 5 stars

Burgess Review

Burgess Review

We originally approached Burgess as they had a property on their books in which we were interested. They were very attentive to our requirements, ensuring they provided us with information on properties suitable for our needs, as opposed to other agents who simply threw everything at us without any thought. We then placed our own property on the market with them, after having looked at a number of other Estate Agents who were somewhat perfunctory in their dealings with us. Burgess took the time to guide us through the selling process sensitively and pragmatically, bearing in mind the current property market and the sale went through to everyone’s satisfaction. Our purchase was also handled by Burgess, who were extremely attentive to every aspect of our purchase, even assisting in completing the relevant forms to ensure they were correct, which is a service they appear to be happy to offer to their customers in order to ensure purchasing sales are processed sufficiently and quickly. They liaised with our Solicitors, keeping us informed at all times to ensure we were fully up to speed with how the sale and purchase were proceeding.

All of the staff were extremely professional and courteous at all times whenever we called the office or during viewings, both during the sale of our property and properties we looked at on their books. We are very content that they went the extra mile to fully earn their commission, and were proactive at all times in progressing both the sale of our house and our purchase. It was a pleasure dealing with Burgess, and their support was invaluable in reducing some of the stress in what is a very stressful process. We wouldn’t hesitate to recommend them to others and use them in the future. Thank you so much Burgess & Co for all of the advice, support and assistance you gave to us.

October 15, 2025
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Reply from Burgess & Co

Wow, thank you so much for your review, we really appreciate it. It was a pleasure dealing with both your sale & purchase and we would be delighted to assist you again in the future. Wishing you all the best for the future.

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