Burgess & Co Reviews 

378
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the entire staff for being exceptionally helpful, friendly, approachable, and truly professional throughout the entire moving journey from start to finish. Many individuals state that dealing with these reliable professionals brings a refreshing sense of honesty and confidence. Consumers also note that the dedicated team provides exceptionally clear communication and keeps everyone fully informed at every single stage. People deeply appreciate that the agents consistently go above and beyond to resolve unexpected issues, significantly reduce stress, and keep complex transactions moving forward smoothly. Reviewers frequently state that having such supportive guidance makes a stressful process much easier.

What people talk about most

Staff

Consumers find staff to be an absolute pleasure to deal with, frequently describing them as reliable,... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are exceptionally helpful,... See more

Customer service

People report positive experiences with customer service, highlighting that reviewers consistently received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier. The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and ke... See more

Company replied

Rated 5 out of 5 stars

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held... See more

Company replied

Rated 5 out of 5 stars

Burgess were absolutely superb throughout the whole moving process. It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will. We were informed o... See more

Company replied

Rated 5 out of 5 stars

Liam and Ben worked tirelessly to sell our 2-bed flat in St Kilts. The market was difficult and we lost a couple of buyers before they secured a buyer that could proceed. They helped us with questions... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

Burgess & Co Estate Agents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

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4.9

All reviews

(378)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Burgess Review

Burgess Review

We originally approached Burgess as they had a property on their books in which we were interested. They were very attentive to our requirements, ensuring they provided us with information on properties suitable for our needs, as opposed to other agents who simply threw everything at us without any thought. We then placed our own property on the market with them, after having looked at a number of other Estate Agents who were somewhat perfunctory in their dealings with us. Burgess took the time to guide us through the selling process sensitively and pragmatically, bearing in mind the current property market and the sale went through to everyone’s satisfaction. Our purchase was also handled by Burgess, who were extremely attentive to every aspect of our purchase, even assisting in completing the relevant forms to ensure they were correct, which is a service they appear to be happy to offer to their customers in order to ensure purchasing sales are processed sufficiently and quickly. They liaised with our Solicitors, keeping us informed at all times to ensure we were fully up to speed with how the sale and purchase were proceeding.

All of the staff were extremely professional and courteous at all times whenever we called the office or during viewings, both during the sale of our property and properties we looked at on their books. We are very content that they went the extra mile to fully earn their commission, and were proactive at all times in progressing both the sale of our house and our purchase. It was a pleasure dealing with Burgess, and their support was invaluable in reducing some of the stress in what is a very stressful process. We wouldn’t hesitate to recommend them to others and use them in the future. Thank you so much Burgess & Co for all of the advice, support and assistance you gave to us.

October 15, 2025
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Reply from Burgess & Co

Wow, thank you so much for your review, we really appreciate it. It was a pleasure dealing with both your sale & purchase and we would be delighted to assist you again in the future. Wishing you all the best for the future.

Rated 5 out of 5 stars

Excellent service

Couldn't fault the guys and girls at Burgess and co, kept me informed throughout the whole process

December 15, 2025
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Reply from Burgess & Co

Thank you for taking the time to leave us a review, we appreciate it. Best wishes.

Rated 5 out of 5 stars

We had a great experience with Fantastic team – highly recommended this…

We had a great experience with this agency from start to finish. The whole process was handled very smoothly and professionally, even when things became challenging towards the end.

A special thank you to Ben, Liam and Taniya — they were outstanding, extremely helpful, responsive and supportive throughout the entire purchase. They kept us informed at every stage and made the whole journey much less stressful.

We felt very comfortable dealing with them and would highly recommend this team to anyone buying or selling a property.

December 12, 2025
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Reply from Burgess & Co

Thank you so much for leaving us a review, it is appreciated. We hope you will be very happy in your new home. Best wishes.

Rated 5 out of 5 stars

Ben did a fantastic Job

Ben did a fantastic Job of guiding us through our purchase. I would definatly recommend Burgess & Co.

December 12, 2025
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Reply from Burgess & Co

Thank you for leaving us a review, we really appreciate it. Wishing you all the best.

Rated 5 out of 5 stars

With Us Every Step of the Way

Our experience with the Burgess team has been excellent. From the valuation to completion, they guided us through every stage with clear communication and attention to detail. Nothing was ever too much trouble, and we always felt supported and in good hands. We’re extremely grateful for their help and would highly recommend them to anyone buying or selling.

December 11, 2025
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Reply from Burgess & Co

Thank you very much for your 5 star review, we really appreciate it. It was a pleasure dealing with you & we wish you all the best for the future.

Rated 5 out of 5 stars

Great service

When purchasing our new home we found every member of the Burgess and Co team to be extremely helpful, professional and friendly. Special thanks Ben for liaising with the vendor to get all the answers to our questions quickly and for being so helpful.

November 26, 2025
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Reply from Burgess & Co

Thank you so much for taking the time to leave us a review. We are glad you found all the team helpful. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Fantastic Service From Start to Finish

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier.
The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and kept us fully updated, so we never had to chase anything up. Selling a home can feel stressful, but they made the whole experience smooth and straightforward. We’d happily recommend Burgess & Co to anyone looking to sell.

November 27, 2025
Unprompted review
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Reply from Burgess & Co

Thank you very much for leaving us a review, we really appreciate it. We are pleased to hear that we made the process easier for you and it was a pleasure dealing with you. We wish you all the best for the future.

Rated 5 out of 5 stars

Very Professional Team

We felt communication was very professional, negotiation handled very well, few issues along the way were handled very well. The chain was held together, and ultimately exchanged largely due to the experience and professional efforts of the team.

November 19, 2025
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Reply from Burgess & Co

Thank you for your review. We are glad you were pleased with the service you received. Wishing you all the best.

Rated 5 out of 5 stars

Fantastic Estate Agent

Fantastic Estate Agent! All the staff we met and had contact with were friendly and helpful. Made my purchase a breeze and were there when I had any questions or wanted to fit an extra viewing in just to make sure. Highly recommended..

November 17, 2025
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Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. It was a pleasure dealing with you. Best wishes for the future.

Rated 5 out of 5 stars

Outstanding!! 5*⭐⭐⭐⭐⭐

Burgess & Co have been absolutely incredible. I’m so glad we chose them to sell our house. It was a very difficult sale, but they handled everything with such professionalism and genuinely went above and beyond in every possible way.

Ben and Paul in particular were outstanding — so kind, personable, and truly lovely to deal with. They brought such a personal warmth to the whole experience and always made the process feel that bit easier.

I’m incredibly grateful for everything they did, and I couldn’t recommend them more highly.

All the very best

Gemma

November 24, 2025
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Reply from Burgess & Co

Thank you so much for leaving us a 5 star review, we are very grateful. We are so glad we got the sale through to a conclusion for you & we wish you all the best for the future.

Rated 5 out of 5 stars

A team that put your faith back into Estate Agents.

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held all the pieces together to ensure to get the sale through. While they were acting for their client (the seller) they were focussed on achieving a joint outcome for everyone. Definitely a team that put your faith back into Estate Agents and absorbed a lot of the stress and pressure invovled.

September 26, 2025
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Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, it is greatly appreciated. We are so pleased you were happy with the service you received from the whole team. We hope you are very happy in your new home.

Rated 5 out of 5 stars

Excellent service

Ben Davey was very helpful, with wise advice initially. In the current climate I feel very fortunate to have had someone trying hard, and succeeding, to find me a buyer.

November 5, 2025
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Reply from Burgess & Co

Thank you very much for your review, we really appreciate it. We are glad we found a buyer for you. Wishing you all the best for the future.

Rated 5 out of 5 stars

I had Burgess sell our property and…

I had Burgess sell our property and they alway kept you updated and was happy to answer any questions any time. They were always polite and helpful, and even at the end when the process was going through they was always there for us. I would recommend Burgess if anyone is looking for a confident work team for an estate agent.

October 27, 2025
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Reply from Burgess & Co

Thank you very much for taking the time to leave us a review. It was a pleasure dealing with you. Wishing you all the best for the future.

Rated 5 out of 5 stars

New to selling

Right from the word go where I called in just to ask questions on the process of selling a house and throughout to completion the Team at Burgess and Co have been great at communication, polite and more than helpful.

They have been able to get trades people in to investigate and resolve an issue with the house quickly and without any pressure on me to go with their choice of trades people. I have been asked at every step of the way and full input.

They have kept in touch with the various solicitors throughout to not only keep the sale moving forward but to be able keep both myself as the seller and buyers up to date on the sale progress.

October 23, 2025
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Reply from Burgess & Co

Thank you so much for your review, we really appreciate it. It is great to hear you were pleased with the service throughout the whole transaction. It was a pleasure dealing with you. Best wishes

Rated 5 out of 5 stars

Having recently sold a flat through…

Having recently sold a flat through Burgess and Co I can highly recommend them as very knowledgeable, positive yet realistic at the same time, supportive and professional in their approach. Special thanks to Paul, Liam, Ben, Jess, Tanya and Debbie.

October 23, 2025
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Reply from Burgess & Co

Thank you very much for leaving us a review, we really appreciate it. We are glad you were happy with the service you received from the whole team. Best wishes

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Kept me updated at all times and always available to talk to. A great friendly and professional team that I would recommend 100%

October 22, 2025
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Reply from Burgess & Co

Thank you so much for your 5 star review. It was a pleasure dealing with you. Thank you for the treats! Wishing you all the best.

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