Burgess Flooring and Blinds Ltd Reviews 

104
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Pleasant, knowlegable service in showroom (Steve) and booking for measuring was convenient and measurer brought the sample to confirm. Great fitting from Brett, on time and efficient. Brett even came... See more

Rated 5 out of 5 stars

We are delighted with the end to end service provided by Burgess Flooring. From initial planning, advice and fitting. Our project morphed from simple to more complex as our him revamp ev... See more

Rated 5 out of 5 stars

We have recently (in fact) yesterday had our carpet installed by Burgess Flooring. It looks very good , laid out very nicely. Both Mark and Darren are very cooperative and manage to complete the e... See more

Rated 5 out of 5 stars

Moved to a new build with no curtains or blinds, with 2 young children waking up with first light we were looking to get something sorted quick. We picked the ones we liked in the showroom and they we... See more

Company details

  1. Flooring Store

Information provided by various external sources

We are a well-established local flooring company supplying and fitting high quality carpets, wood and vinyl flooring and made to measure blinds throughout Worthing, Shoreham and surrounding areas in East and West Sussex. We are specialists in both residential and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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4.9

All reviews

(104)

1 review in the last 12 months

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Rated 5 out of 5 stars

I have been using Burgess Flooring for…

I have been using Burgess Flooring for many years, they know me and I know them! Every time they turn up at the time arranged, fit the carpets or vinyl, tidy up and leave. This is followed by receipt of the invoice which is paid promptly. Any queries or questions are dealt with in a telephone call. As ever a pleasure to do business with. Good quality product at a fair price.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Delighted with the End to End Service

We are delighted with the end to end service provided by Burgess Flooring.

From initial planning, advice and fitting.

Our project morphed from simple to more complex as our him revamp evolved.

At every point (and change) the attitude was very much ‘can do’ from all involved.

We are delighted with the quality of the service, and the precision and care of fitting.

This was a large job, but our previous experience with a smaller job was excellent too.

We would wholeheartedly recommend Burgess Flooring.

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service with Karndean floor

Excellent service with Karndean floor. Richard helped us when choosing the finish and style. The fitter, Darren, showed us different options for laying the boards and replaced one when we changed our mind at the end. Recommend them.

April 1, 2022
Unprompted review
Rated 4 out of 5 stars

Did a great job

Did a great job, very pleased with the results. 1 star dropped due to confusion over invoice not for there fitting service. Will go back in the future.

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Local competitive Company

Chose Burgess Flooring as they are local to our area, very competitive in price and their reviews were good. From start to finish their service was excellent, carpets look great, very pleased. Would certainly recommend to friends & family.

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

Local and good.

Blinds look great and Tony is very efficient in his work. Definitely, not a pushy firm, which made me warm to them. Their quote was good and the quality of the work speaks for itself.

November 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and did a great job with the carpet on my staircase. Competitively priced and provided good advice on the best type of carpet for my stairs. They were able to fit my carpet within the week.

November 13, 2021
Unprompted review
Rated 5 out of 5 stars

Vinyl laid to a passageway.

We were recommended BurgessFlooring from a friend, we are really happy with all aspects of the work, Richard came to measure up, he was very helpful. We didn't have along wait before the vinyl was laid, the fitters were polite and made an excellent job of it. We would recommend the company and would use them again.

October 15, 2021
Unprompted review
Rated 3 out of 5 stars

Sorry is not the hardest word!

5* to the carpet fitters and Shane (who’s now left) for their complete support and professionalism from ordering to installation.
However Richard doesn’t really deserve 3*, rude and unprofessional because the wrong size carpet was delivered……it was somehow my problem. Having walked away without so much as an apology, I reminded who the customer was preparing to start afresh….I turned to offer him a cup of tea to see him getting in his van and driving off!! The next time I heard from him was for the final bill….

Everyone has an off day but sorry should not be the hardest word

The carpet was laid a week after the initial date

October 3, 2021
Unprompted review
Burgess Flooring and Blinds Ltd logo

Reply from Burgess Flooring and Blinds Ltd

Hello Sharon,
Thank you for your feedback. We are very sorry that you feel this way, I can assure you that it was never Richard's intention to come across as rude, he only wished to resolve the issue with the carpet as soon as possible for you. He felt sure that he had apologized for the mix up, and was mortified at the prospect that he hadn't, as this is very unlike him. He had to return to the shop to schedule a convenient time to get your carpets fitted and wanted to get this booked in promptly to stop any further delays, and rang you with some dates as soon as he returned.
We value all of our customers and their feedback, and hope that you will accept our sincerest apologies.
Many Thanks
Burgess Flooring and Blinds

Rated 5 out of 5 stars

Excellent customer service.

Very speedy and professional response. Advice was honest and impartial. Worked hard to find the best solution of when to fit, given other constraints on our time/work to be done. Excellent customer service. Very happy with the product and the fit.

September 26, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Company in every way

From the moment we entered the shop the staff were extremely helpful, polite and non-pushy to get a sale.
The speed of getting the vinyl was we ordered was unbelievable and the fitters cam very speedily as well.
They did a wonderful job in our kitchen no reasons for any complaints. This is a company we would use again and not hesitate to recommend. Mr.& Mrs Kingstone Worthing

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Hi. Fabulous service from a local company. Showroom excellent and customer service 2nd to none. Highly recommended.

August 18, 2021
Unprompted review
Burgess Flooring and Blinds Ltd logo

Reply from Burgess Flooring and Blinds Ltd

Thank You Matthew

Rated 5 out of 5 stars

Great local company

Local company, friendly and helpful showroom service,competitive prices
Punctual and pleasant team of carpet fitters ,did a great job!
Very happy customer would certainly recommend !🙂

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excpetional service and outstanding value

Excellent service from the outset as well as highly competitive prices. Front of house in their showroom in Durrington is a pleasure to deal with and their fitters are easily the best fitters we've seen in 25+ years of house renovating. Would recommend to anyone and everyone.

July 15, 2021
Unprompted review

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