Burncoose Nurseries Reviews 

Disappointing service in a previous order. I was charged immediately although stock did not become available until months later and staff were unapologetic.

This time delivery was quick but plants had seen better days, not really what you would pick yourself.

Last year I purchased a Thalictrum “Hewitts Double”
The plant arrived in a very poor condition, with almost no foliage and very poorly packed. I wrote to the company with the photographs included. I received a very unhelpful letter saying that the plant would be alright. It was not and did not survive the winter, unlike the several other thalictrums I have had for years.
I feel really angry about this company,s attitude andwill never deal with them again.

Clear and comprehensive website.
Quick delivery - 3 days.
Slight damage to plants but otherwise excellent packaging.
Expensive post and packing charge.
Good quality shrubs at reasonable prices.
Perennials very expensive for the size of plants.

Slightly difficult to order through website since they have put an hourly limit on orders to stop themselves from getting overwhelmed. This is a good thing in my opinion, I just saved my basket and put the order in the next morning. Large plant selection, they were packaged nicely, and look to be in excellent condition.
Delivery was incredibly fast. I ordered on Thursday morning, expecting a 2-3 week lead time. Instead I got a delivery tracker email on Friday (which didn't work, but I think that was a problem with APC) and the 8 shrubs arrived the following morning, so around 48 hours.

Excellent service. My 3 pyracantha were shipped promptly and were sent with overnight delivery so that they arrived in perfect condition this morning. The plants appear to be happy and healthy and did not suffer any damage in transit - they were packed with care and arrived with the soil still nice and damp and the leaves glossy and green. Looking forward to watching them grow!

i got my two Gardenia (Cape Jasmine) today and they are absolutely beautiful,fast delivery and super healthy plants. top marks from me:)

I bought a sweet box shrub in the summer, meant to be flowering anytime now and looking it’s best. I followed all the planting instructions and used good quality compost but the leaves started to fall off after just a couple of months. I rang to seek advice and the person was totally disinterested. No offer to replace, or to ask me to try anything. I suggested I’d try it in the back garden they just said ok and made no offer to replace it. Now it is virtually leaf-less. Awful company and having spent a lot of money on my new garden, I can honestly say I wish I’d just bought it off eBay as I get better service there and the plants don’t die in front of my eyes. Do not use them

Recommended to me by a friend, I was searching for a specific plant and had a deal on 3 superb specimens, which I thought were good value for the size and quality. Based on this experience, naturally I would purchase from Burncoose again.

My lovely Viburnum Kilamanjaro Sunrise arrived with several other plants I had ordered. All healthy plants and very well packed. Thank you Burncoose I will certainly be ordering from you again.
Isobel Hill. Lancaster.

I've had two deliveries of plants during the pandemic. All arrived within a week, thoughtfully packaged with strong and healthy plants. Great website search feature to be able to narrow down a plant selection.

My order was delivered and a packing note to say that the remaining plants (most of the order) will follow. Then I received a partial refund with no communication as to the reason. Only on complaining did they say it's out of stock (still in stock on their website). The postage costs are extremely high, especially when only a few plants were delivered. Communication is completely absent. I won't buy from them again.

Have just received a parcel of 3 plants - Fatshedera lizei Variegata, Clianthus puniceus and Lomatia ferruginea at a cost of around £60 including P&P. They were sent by overnight courier.
I have to say the plants are much bigger than expected, in bigger pots than expected, are extremely well grown and healthy and the packing was superb - not a drop of soil in the box (all pots in plastic bags to protect them) and not a leaf out of place.
When you read the reviews of other companies which supply mail order plants such as Thompson and Morgan and Sarah Raven, who seem to be getting very little right, it is great to use a company which sends out the plants swiftly, in great condition and very well packed.
Intend to use again when the other plants I need are back in stock in the autumn and I would recommend Burncoose from my experience.
Also their range of plants, including scarce plants hard to get hold of elsewhere, is second to none.
Well impressed,

They sent out plant Fragrant fountain plant in December and due to the time of year it was bare. We waited till spring and are still waiting now for signs of live. We have sent emails , phone calls but have received no reply from this company. Once they have your money that's it. Please do not use this company they are the worst nursery for plant quality and customer service I have ever used, and we buy lots of plants. There are plenty of nurseries out there which offer excellent service and plants, Burncoose is definitely not one of them.Please do not waste your money with this nursery.

Poor plants sent out, not as described, did not flower, and refused a refund or replacement. The grower not at all helpful was arguementative and sarcastic, complete lack of any customer service.
Stay clear of this grower and buy from a grower who provide's good quality plants and a customer service.

Ordered a tweedia plant and paid a premium of £13 for overnight delivery. Their courier 'APC overnight' fraudulently marked and signed for it as delivered but it was not. I chased this with Burncoose whom found out the courier hadn't delivered and it would be arriving on the next working day (so just left it at the depo over the hot 30+ degree Celsius weekend).
Whilst I appreciate the couiers fraudulent activities are not directly the fault of Burncoose, I'm disappointed they have made no effort to contact me back, or investigate, or offer postage refund. I've opened a PayPal case as I did not receive the paid for service and still have had no response from Burncoose at all. The contract for delivery is between the sender and courier, so Burncoise must chase this up.
So in all, the plant whilst was very battered from the APC overnight courier will be OK, Burncooses' customer services is not very good at all.
I'd definitely advise only paying with PayPal as this may be only way to ultimately get a response sadly.

Ordered over £200 worth of shrubs and paid £25 for delivery!
Received less than half of the order and no explanation. Two of the plants were very poor something you would find in the chuck out section. After sending 2 emails I got a reply saying they were out of stock and I wouldn't receive any more plants.
Such poor customer service We would never have continued with the order knowing we would pay £25 for postage which ended up a quarter and of the bill..
Never again feel we have been ripped off

Over the past few years I have bought quite a few plants by mail order from this company. In March last year I bought an Akebia which is growing vigorously but has not yet flowered. I telephoned the nursery this morning and spoke to a lovely lady who gave me some very helpful advice. Thank you so much to everyone at Burncoose, your products and service are outstanding and in particular thank you very much for a fantastic customer service. Well done.

Most plants were very healthy and arrived in good time. One was dodgy; on contacting them by email they replied promptly and refunded half the price for that plant. Good communication, fair service - thanks!

I ordered five trees from Burncoose Nurseries on 5 June 2020.
I experienced a little difficulty placing the order, because Burncoose are very sensibly restricting online orders to numbers that they can cope with.

I received an email from them with an excellent itemised invoice.
Burncoose use a courier called APC and the trees were promptly delivered on 11 June.
I was kept updated at every step by email and text.

The trees were superb specimens and I was delighted with the size and quality.
All the trees were very well packaged in boxes and had plastic covering over the pots to prevent soil escaping.
The Arbutus unedo was around 6 feet tall.
The other trees were smaller, because the large plants were out of stock, so I ordered whips. However, they were still between 4 and 5 feet tall.
They have been ordered for screening purposes and so should grow to required size in no time at all.
I would like to say a big 'THANK YOU' to all staff at Burncoose for an amazing job.
Dawn Johnson

Love that they're limiting orders each day during pandemic to keep on top of demand and limit wait times. My plants arrived in perfect condition, great sizes, well packed and quickly delivered. Wouldn't hesitate to order from them again.