Always a fabulous choice of glassware with beautiful designs at affordable prices with beautiful gift box packaging. Needed my order sent in tight time frames and with a personalised message included... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Highlander in El Paso Texas I work at a public high school in El Paso Texas that borders with Mexico. Our mascot is a Scottish Highlander, we wear Hamilton plaid, and have a bagpipe group. As you c... See more
The tumbler itself is lovely, beautiful shape and quality. Being charged £7.20 flat fee packaging for it is ridiculous. For one little glass! Especially when shipping is £6 according to the website. A... See more
I placed my order by ‘phone and was assisted by a very helpful employee. My item arrived in perfect condition as a result of superb packaging. I really hope I don’t break this glass…but I would most c... See more
Company details
Written by the company
When Donald Kay, a professional crystal cutter, formed Burns thirty-five years ago he focused on one simple thing – producing the finest of Scottish gifts in crystal and glass. Today we are proud of our Scottish heritage but more than that we believe that we produce the finest handcrafted crystal and glass gifts on the market. Brought to you by true masters of their art our message to you is simple – ‘If you are looking for a Scottish gift – gift Burns.’
Contact info
Glencairn Crystal (Factory Shop, G75 0YG, Glasgow, United Kingdom
- 01355 279717
- burnscrystal.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking for an item for a…
I was looking for an item for a presentation which I needed urgently. The phone call I had was efficient and helpful. I added a comment to my order and the product arrived quickly and on time.
Great product & quick order fulfillment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








