Burt and Gurt Jewellery  Reviews 

50
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Jaycee and Mark are fantastic! They’ve made all my jewellery, and every piece has been beautifully designed and crafted. They really take the time to listen and bring your ideas to life with a truly b... See more

Rated 5 out of 5 stars

I’ve known Mark for a few years, and my experiences with him have consistently improved. Mark has successfully brought my ideas to life, specifically with pieces of jewellery. I value... See more

Rated 5 out of 5 stars

Mark and Jaycee provide such an attentive service. They were incredibly supportive in helping my husband and me choose exactly what we wanted for our wedding rings and my engagement ring. Their atten... See more

Rated 5 out of 5 stars

A truly exceptional experience, from first conversation to designs, choosing stones and of course to completion B&G are amazing. If you have an idea or need help with choosing the right rings or jewel... See more

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4.8

Excellent

TrustScore 5 out of 5

50 reviews

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4.8

All reviews

(50)

2 reviews in the last 12 months

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Rated 2 out of 5 stars

No customer service

Nice chain, however the spring was broke on the catch. After sending mails, leaving voicemails and numerous unanswered phone calls, we gave up and went to the local jewellers to get it fixed.

March 11, 2024
Rated 5 out of 5 stars

Great Company

This is the second time I have used Burt & Gurt and they have been great. Quality of the product and the efficiency in how they dealt with the order have been great on both occasions. I will definitely be back in future.

December 19, 2022
Rated 5 out of 5 stars

Birthdate Diamond Ring.

I ordered a 2mm band laser engraved with our sons name and date of birth for my wife. The quality of the piece is exceptional and it easily surpassed any expectations that I had. The whole process from ordering to receiving the item has been extremely easy and communication from Jaycee just helped to make everything that little bit easier. Little things like sending out a ring sizer to make sure I was ordering the correct size really helped.

I honestly can’t recommend this business enough, we will certainly be returning for future jewellery purchases!

January 25, 2022
Rated 5 out of 5 stars

Beautiful name necklace

Beautiful necklace. This one was a gift for my friend as I loved the one they made for me so much. Really well made, quality piece of jewellery and the direct communication with B&G made purchasing so easy.

January 1, 2022
Burt and Gurt Jewellery  logo

Reply from Burt and Gurt Jewellery

Hi Rachel, Thank you so much for your lovely feedback and being a great customer we are so glad you love the necklace!

Rated 5 out of 5 stars

The best of the best.

I met Jaycee and Mark through one of my friends. I was looking to have a ring designed that was very personal. Jaycee listened to absolutely everything I wanted to include and what kind of design I liked. Together they made me the most perfect ring. I couldn't be happier to have something so beautiful to pass down through my family. Forever grateful!

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Well what can I say about Burt and…

Well what can I say about Burt and Gurt. Fabulous service. We ordered our daughter a necklace for her birthday....our fault we ordered with only 3 weeks to spare. We called the day before to find out when we could expect it. Jaycee went out of her way to make sure we received on time...even putting in a birthday card for our daughter. The necklace was gorgeous. A very happy customer. Thank u so very much. Will certainly be ordering again.

August 15, 2021
Rated 5 out of 5 stars

Excellent customer service

first time ordering with this company and it was so easy. They sent me a ring sizer so I was able to get the exact size of ring, it arrived in less than a week and it is beautiful, my daughter will absolutely love it. Thank you Burt & Gurt will definitely shop again.

April 17, 2021
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, almost instant responses to any queries, and super helpful and happy to answer any questions you have ! Absolutely stunning necklace.....I love it ! Thank you so much for a great service all round

March 27, 2021
Rated 5 out of 5 stars

I will never go anywhere else again

What I want out of a bespoke service is a team who listens to me, understands my taste, sticks to my budget, is trustworthy and honest, and who has amazing ideas. Burt and Gurt have all of these things! They consistently deliver on time, on budget, and produce the most spectacular pieces. I will never go anywhere else! These guys are the dream team.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing quality ring and 5* customer…

Amazing quality ring and 5* customer service.

I very much appreciated the amazing customer service I received when purchasing this ring. I mistakenly incorrectly sized my ring therefore it needed to be sent back on a few occasions. I could not have received a more speedy and thorough service. Again thank you so so much. I would definitely recommend Burt and Gurt and will 100% be shopping again.

January 10, 2021
Rated 5 out of 5 stars

Baby birthdate rings

I am so pleased with my purchase! The customer service was brilliant! So helpful and great advice. Had to have my rings re sized but was not a problem and was done in no time at all. Would recommend to anyone. Thanks again!

January 10, 2021

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