Butcher's Nourishing Food for Dogs Reviews 

750
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers had a great experience with this company, frequently mentioning the remarkably reliable and friendly customer support team. Customers often praise the staff for resolving inquiries quickly and going entirely out of their way to ensure complete satisfaction. Many consumers note that their pets enthusiastically enjoy the daily meals, which feature transparent ingredients and successfully cater to sensitive stomachs. However, some customers also noted consistency issues, mentioning that recent product batches frequently contained excessive jelly alongside a mushy texture. A few reviewers were genuinely disappointed by these unexpected recipe changes, feeling that the overall product quality had declined significantly over time.

What people talk about most

Product

Consumers find product to be a mix of highs and lows, with many noting that their dogs thoroughly enjoy the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the nutritious ingredients, visible... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and efficient... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and polite customer service across all... See more

Response time

Customers had positive experiences with response time, praising the prompt and efficient communication from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started on Butchers approx 6 months ago which I've got to say my dog loves. Bought a box of 24 from Asda before Xmas which only had 23 tins in the box, after being unable to find who we could contact... See more

Company replied

Rated 4 out of 5 stars

I wrote a review on Butchers dog food regarding only 23 tins in a box of 24 that I bought in Asda. I received a reply where they mistakingly believed I had found the missing tin. This isn't true as th... See more

Company replied

Rated 5 out of 5 stars

My Pomapoo is prone to Pancreatitis, so a low-fat diet is essential. He made it very clear he didn't want to eat some other brands of low fat dog food, so I switched to Butcher's Lean & Tasty. What... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the lean and tasty tins for a few weeks now and they have transformed my dogs eating habits. My dogs a fussy eater but the Lean & Tasty tins are a god send ! I like the transparen... See more

Company replied


Company details

  1. Pet Store

About Butcher's Nourishing Food for Dogs

Written by the company


We believe that every dog deserves naturally, nourishing food every day. So we created Butcher’s – a wholesome, British-made bowlful, to nourish them like they nourish us! We’re proud that our Natural Health Support Range is Vet Recommended and has been carefully created by our Nutritionist.

Discover More:
Natural Health Support Range

Our Food For Dogs

Take our Paw-fect Recipe Quiz!

Contact info

4.2

Great

TrustScore 4 out of 5

750 reviews

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4.2

All reviews

(750)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Julia C you’re a star!

Julia C was so helpful when I enquired about ingredients in the Lean and Tasty range. My little senior Coco has some health issues and trying new food is problematic, but finding Lean and Tasty has been amazing as she loves it and it is a great quality food for her. Thanks Butchers for making a little dog enjoy her food again.

December 11, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you so much for sharing this lovely feedback! We’re thrilled to hear that Coco is enjoying the Lean & Tasty range – it’s wonderful to know it’s making mealtimes easier and happier for her.


Best wishes,

Andrew

The Butchers Team 🐾

Rated 5 out of 5 stars

Excellent Customer Service

Had an issue with a defective tin, I imagine was down to the delivery driver rather than a dodgy batch. But Julia C was really understanding and explained how the issue would have come about and was incredibly quick to resolve it. Can't fault the company! Thank you!

December 15, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you so much for sharing this lovely feedback! We’re thrilled to hear the issue was resolved quickly and that everything was handled with care. Your kind words mean the world to us. We will pass along your kind feedback to Julia also. 


Best wishes,

Andrew

The Butchers Team

Rated 5 out of 5 stars

Complaint resolved very efficiently…

My dogs are very happy with this food and when I had a problem with a tin of dog food and my problem was resolved quickly, efficiently and courteously. Communication was excellent and I was kept updated.

December 10, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you so much for sharing this lovely feedback! We're thrilled to hear your dogs are happy and that our team could resolve your issue quickly and keep you updated throughout. Excellent communication is something we really care about! 🐾


Best wishes,
Andrew
Blink! 😊

Rated 5 out of 5 stars

Customer service

I had Jules Cartwright help me with an issue I had, I bought 12 tins of butchers dog food and unfortunately there was a issue with transport and 1 of the tins had split open and to grow mold. Once we got the tins open and open the box we noticed this. I emailed the helping and they were more that helpful with the issue. They offered me a refund for the full 12 tins and were quick with the reply. Not only that my dogs love there food and they have always been very picky eater so its nice to see some good quality food and customer service.

December 9, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you so much for sharing this lovely feedback! 🌟 We’re thrilled to hear our team handled the issue quickly and that your dogs are enjoying the food – that’s what we love to hear! Quality meals and happy pups make us smile. 😊

Best wishes,
Andrew
The Butchers Team

Rated 5 out of 5 stars

Great customer service

When I had an issue with a can having an excessive amount of jelly the customer support agent, Julia Cartwright was quick to respond and provide a way forward.

December 9, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you for sharing your experience! 💫 We’re delighted to hear our team was quick to help and provide a solution. Your feedback means a lot to us as we strive for great service every time.

Best wishes,
Andrew
The Butchers Team

Rated 1 out of 5 stars

Bought pack of 12 Butchers Tripe loaf…

Bought pack of 12 Butchers Tripe loaf from Tesco, 6 were badly damaged and had to throw away
Batch 000410 10/27 25330 16;53.
Packaging was intact, so Butchers must have knowingly put them in damaged, not the first time I've had this, it's only a matter of time before a dog dies of botulism poisoning.

December 6, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you for sharing your experience with us. We’re really sorry to hear that six of the loaves in your pack were damaged and had to be thrown away – that’s absolutely not the standard we expect. We take concerns about product safety very seriously, and your feedback about the batch details is extremely helpful.

Please do reach out to our customer care team at consumerservice@butcherspetcare.com so we can investigate this further and make things right for you.

Best Wishes,
Andrew
The Butchers Team

Rated 5 out of 5 stars

Top quality at a fair price loved by my dog and cats

I have a fussy cavapoochon who doesn’t really like to eat dry food. Would practically starve rather than eat dry food. I remember using butchers tripe years ago. So purchased some and mixed with the dry. My dog goes mad for it and licks the bowl clean. She has tried all the range and loves it all. My dog has put on weight since using it and is looking much more roly poly. We have 4 cats and they love butchers classic cat food. I love that Butchers are still one of the few companies that uses cans. Others have moved to sachets..less food and increased the price. I love that butchers is British made and they know a thing or two about quality ingredients. Please don’t change Butchers. Your food is quality and great value. Please please please don’t move to sachets.

November 29, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you so much for sharing this lovely review! 🐾 We’re thrilled to hear your cavapoochon and cats are enjoying our recipes and that you appreciate our commitment to cans, British quality, and great value. Your support means the world to us, and we promise to keep delivering the goodness you love! 🌟

Rated 5 out of 5 stars

All the Team at Powys Pets In Need…

All the Team at Powys Pets In Need would like to thank Butchers Nourish for their constant help and support and thank them for another wonderful donation of pet food (a full pallet load) to help us support Families on low income in Powys and to help feed their pets.

November 22, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you so much for this amazing feedback! We’re over the moon to hear our donation is helping pets and families in need 🐶🐱. Your work is incredible, and we’re proud to support it! 🌟

Rated 1 out of 5 stars

We have fed our Labrador Butchers…

We have fed our Labrador Butchers tinned food for a long time now. We had a bad experience with a tin in the summer, that was obviously off. We had not stored this any differently to normal.
The dog meat went everywhere! We quickly put our dog in another room whist we cleaned up. Did report this to Pets at Home, where we bought it. Then all was fine. Continued as normal. No further problems .
Then, recently , in the last month or so, Butchers has been making our dog violently sick. We will not buy it again and will discard the tins we have as we would not advise anyone to feed it to their dog.
As I said we have been buying this for years thinking it was a good product. For whatever reason it definitely does not agree with our Labrador now. It literally felt as if we were poisoning him.
We were very worried as we felt there was something seriously wrong and in a way were relieved to find it was the food but also upset that we innocently fed it to him.
He is fine now. He is now having the same food as we are. No more processed stuff. We feel much happier now we know exactly what he is having. And he has been fine, not sick at all since stopping the Butchers.

November 1, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you for taking the time to share your experience — we’re really sorry to hear what happened with your Labrador and the Butcher’s tinned food.

It’s deeply concerning to hear that a product you’ve trusted for years has caused such distress, and we completely understand how upsetting and worrying this must have been for you. We’re relieved to hear your dog is now doing well and that you’ve found a feeding approach that works better for him.

We take feedback like this very seriously and can see that we have been actively communicating with yourselves to look to resolve this. 

Thank you again for letting us know.

Rated 5 out of 5 stars

Having the top hunting Bloodhound in…

Having the top hunting Bloodhound in the country uk! as I’m writing this her name is Deirdre and her job is very high-level and to know that I have butchers tripe …( I do us the others) main one I use is the tripe! This helps to top up a kibble it keeps her stomach settled keeps her energy levels up …what more can I ask for and her coat is fantastic so thanks guys!! With Deidre having a massive competition coming up called the Brough cup… with the association of bloodhound breeders … I’m not worried about how she is gonna be feeling in side with this food
So thankyou
From Frankie Lenette and Deirdre (bloodhound)

November 8, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Wow, what a glowing review! 🐾 We're absolutely thrilled to hear how well the tripe is working for your superstar Bloodhound — sounds like she's thriving with great energy, a settled tummy, and a shiny coat! 🌟 Best of luck in the Brough Cup — we’ll be cheering her on from afar! Thank you so much for the kind words 💚🐶

Rated 1 out of 5 stars

Too much jelly.

I have three dogs. I've been buying your food for years triple loaf . Unfortunately, for the past few months, instead of canned food, the canned food has been jelly... of course, I'm talking about food without jelly. Now your cans are just meatballs in jelly. I can attach photos. I don't recommend it.

November 5, 2025
Unprompted review
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Reply from Butcher's Nourishing Food for Dogs

Thank you for your review and for being a loyal customer over the years.

We’re really sorry to hear that the texture of the Tripe Loaf has changed and isn’t meeting your expectations. We understand how frustrating it must be to receive something different from what you and your dogs are used to. We’re actively working on improving consistency and being transparent about any recipe changes, and feedback like yours is incredibly important to us.

Please do reach out to our customer care team at consumerservice@butcherspetcare.com so we can look into this further and try to make things right.

Rated 3 out of 5 stars

I have been using this brand for…

I have been using this brand for several years with no problems,,,however during 2025 the recipe changed…the consistency wasn’t the same & my three dogs were still hungry when they'd finished eating….whilst they still enjoyed Butchers tripe loaf it wasn’t the same…..I’m starting to loose confidence in the brand & have found myself having to add additional nutrients….I am seriously contemplating look around for an alternative

October 31, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you for taking the time to share your experience.

We’re really sorry to hear that the recent changes to the recipe have affected your dogs’ satisfaction and your confidence in the brand. We understand how important consistency is, especially when it comes to your pets’ nutrition and wellbeing. While we’re glad to hear they still enjoy the Butcher’s tripe loaf, we appreciate your feedback and want to reassure you that we’re continuously working to improve and remain transparent about our recipes.

If you’d like us to look into this further or share more about the changes, please do reach out to our customer care team at help@butchersdogfood.co.uk We’d love the chance to help.

Rated 5 out of 5 stars

Retired Greyhounds Canterbury will be…

Retired Greyhounds Canterbury will be receiving a donated pallet from Butchers- this will help us maintain the dogs currently in our care. Thank you for your kindness and generosity.

October 29, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

That’s absolutely wonderful to hear! 🐾 We’re so glad the donation will help support the amazing work you do for retired greyhounds. Thank you for your kind words – it means the world to us! 💚✨

Rated 1 out of 5 stars

Changed recipe making our dogs ill

I don't know what you have done but you have changed the ingredients to your dog meat it has made all 6 of our dogs ill 🤬 dioreah with jelly in it even blood we put them on chicken cure them but then have put them back on your product not realising you have changed the ingredients only just thought today to look! its all over social media people having the same problem! Just tell me why !! Your not the only ones ceasar have done the same you must care more for your profits over your customers health 😡

October 23, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you for taking the time to share your feedback, and we're truly sorry to hear about the experience you've had. We completely understand how distressing it must be to see your dogs unwell, and we take concerns like this extremely seriously.

We’re keen to look into this at our end for you, so if you could kindly email our team at help@butchersdogfood.co.uk where one of our customer care team will investigate this further for you.

We’re committed to the health and wellbeing of pets, and we want to get to the bottom of this as quickly as possible. Thanks again for highlighting.

The Butchers Team x

Rated 1 out of 5 stars

I have just fed my 5 year old about 3…

I have just fed my 5 year old about 3 hours ago the lamb butchers choice that I bought in a 18 multi batch. I left her and my 12 week old pup unattended in the kitchen whilst opening the front door I was gone less than 2 minutes when I returned the pup had also eaten a little of her mums food few hours later both dogs where being violently sick throwing up everywhere. I have never seen anything like it pup does not go outside yet as just waiting for injection curfew to pass and is only allowed in secure garden and mum is fully vaccinated .I also do not give them human food only age appropriate treats and they hadn't had any they also have wainwrights dry kibble that is stored in airtight containers and have been on this since life stages and have had no issues I have reported this and will be taking both dogs to vet first thing in morning with remaining left over food

October 12, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you for taking the time to share this — we’re so sorry to hear what happened after feeding your dogs the Lamb Butcher’s Choice. That must have been incredibly distressing for you and your pets.

We’re grateful you’ve already reported this and are taking both dogs to the vet. Please do reach out to our customer care team at help@butchersdogfood.co.uk so we can look into this further. If you still have the remaining food, that will be helpful for our team to investigate.

Rated 1 out of 5 stars

Bad taste for my dog

My dog did not like it

November 5, 2024
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thanks for your feedback. We're really sorry to hear your dog didn’t enjoy it.🐕 We know how important it is to find something they love, and we’re always working to improve our recipes and offer options that suit different tastes. If you’d like us to look into this further, please do reach out to our customer care team at consumerservice@butcherspetcare.com.

The Butchers Team. 🐾🐕

Rated 5 out of 5 stars

My fauve basset had a growth near her…

My fauve basset had a growth near her anel gland so both had to be removed she was struggling to poop on her usual dry food so I've swapped her to butchers canned meat gradually now all is good it's certainly made a huge difference and she enjoys her food

September 10, 2025
Unprompted review
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you so much for sharing your experience! We're really glad to hear your lovely fauve basset is feeling better and enjoying her Butcher’s meals 🐾 Switching to canned meat can make a big difference, especially after such a sensitive procedure. Wishing her continued tail-wagging happiness! 🐶💚

Rated 5 out of 5 stars

My dog is a fussy eater

My dog is a fussy eater. She loves her Butchers food. I will Certainly buy her more.

November 5, 2024
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Aww, thank you so much for the lovely review! 🐶💖 We're thrilled to hear your pup is loving her Butcher's meals — sounds like she's got great taste! We'll keep the goodness coming! 🥩✨

Rated 5 out of 5 stars

Butchers food for dogs is an all round…

Butchers food for dogs is an all round nutritional food, which our dogs love.
Variety in each box full.

July 28, 2025
Butcher's Nourishing Food for Dogs logo

Reply from Butcher's Nourishing Food for Dogs

Thank you so much for your kind words! We're thrilled to hear that your dogs love Butcher’s food and that you appreciate the nutritional value and variety in each box.
Thank you for choosing Butcher's food, we look forward to continuing to serve you and your furry friends!
Best wishes,
The Butcher's Pet Care Team

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