The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Present for my brother who loves his…
Present for my brother who loves his cheese! He was over the moon. Came when it said, refrigerated and good value for money - thank you!
June 26, 2022
Reply from Butlers Farmhouse Cheeses
Thank you JB for your review. We're pleased that your first order with us was smooth and your brother loved it :)
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review David, we're pleased to hear that the service from both ourselves and our delivery partners met your expectations and all arrived quickly.
Excellent
The cheese was a gift so I can only say I really really like Blackstick blue so was sure the rest would be good. Excellent customer service in response time and rescheduled the package and altered the message for me. Posted one day and arrived the next much to the delight of the recipient. Such a lovely gift to give.
June 23, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Carol, we're pleased to hear you are a fellow Blacksticks Blue lover.
Thank you for your positive feedback on our customer service, we pride ourselves on high quality cheeses alongside great customer service.
Purchased as a birthday gift
Purchased as a birthday gift. My friend said how lovely it was and enjoyed eating the cheese. Very good communication each step of the way. Shall certainly use again.
June 23, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Diana. We're so pleased to hear that both yours and your friends experiences were 5 star worthy.
Perfect present
Very fast delivery and lovely individually chosen goods all carefully packed in a box with fridge pack. Ideal Fathers Day gift.
June 19, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Joanne, I'll be sure to pass your review onto the small team who take pride in the way that they pack our orders so that they are ready to be gifted straight away. It's great to hear our presentation and carefully put together gift sets went hand in hand with fast delivery.
Great food and great service
Being able to choose the date it’s sent is really helpful. I’ve bought two different sets and the cheese in both was delicious. Will definitely buy again soon.
June 18, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Esther. We're pleased to hear that you selecting the dispatch date helps you when placing your orders, this is something that we made a conscious choice on as no courier is 100% reliable in all areas of the UK, and there are delays that can happen which are out of our control.
We are pleased to hear that you enjoy both sets of cheese you ordered from ourselves. We look forward to your next order 😊
Good experience
I bought this for my grandson's birthday. I was kept informed as to the status of the order and he was delighted with his present
June 17, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Otters. We're pleased to hear that you are happy with your order from start to finish, and your grandson enjoyed his cheeses 😀
Great service!
Dad received his cheesy parcel for Fathers Day and absolutely loved it! I ordered it on the Monday before Fathers Day and he received it in plenty of time. Thank you 😊
June 17, 2022
Reply from Butlers Farmhouse Cheeses
Yay! We're so pleased to hear that your dad's Fathers Day letterbox cheese arrived ahead of the Sunday and he enjoyed it 😀
Reply from Butlers Farmhouse Cheeses
Thank you for your review Adam. We're pleased that our family aspect stands out to you :)
The Gift set arrived in time and when…
The Gift set arrived in time and when requested , the cheeses were well packed and I liked the kool bag that kept the cheeses fresh . I did imagine that the crackers would have been a bit more substantial as they were very small in size and definately not sufficient to use with all the cheeses . Overall though i must say that I am pleased with the delivery and the cheeses and will definately be using the service again .
June 17, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your honest review Mark, we're pleased to hear that even in this hot weather we are experiencing, your letterbox cheese order arrived in tip top condition. We are sorry that you feel the crackers were not in a big enough quantity for the amount of cheese you had. This is all down to personal preference alongside the weight limit we have through Royal Mail for our letterboxes to be posted directly through your letterbox.
Amazing customer service
June 10, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for you review Lisa. We're please to hear the high level of customer service that we pride ourselves on has met your own expectations. We hope you enjoyed your cheeses.
Excellent speed of service and…
Excellent speed of service and communication, well packed.
Website very easy to navigate.
June 9, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review David. We're pleased to hear that our website was easy to navigate, alongside our service and communication being excellent. We set ourselves a high level of service and communication so it's great to hear that we have met ours and your expectations.
This order is a present for my brother
This order is a present for my brother, your service was excellent and very helpful in the posting of my order. I will be placing an one for myself when I get my brothers comments. Thank you.
June 9, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Maureen. We're pleased to hear our service was to you expectation. We hope your brother enjoyed his gift and that you enjoy one in future too.
Love this cheese
Love this cheese! Bought it for a jubilee party, love the sage flavour, beautifully packaged and presented, went really well with the Peters yard sourdough crackers, thank you.
June 6, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Jackie, it's great to hear that you enjoyed our cheeses alongside Peters Yard Sourdough Crackers at your Jubilee party. What a great way to enjoy them! It's lovely to hear your feedback on the Sage. This is one special cheese that we all love so it's great to hear you, our customers love it too.
Well packed
Well packed, didn't take long to be delivered, informed of pending delivery all the way through. Haven't finish the cheeses yet, gave some away to our son. Didn't realise most of the Best to eat dates would only be 4 to 6 weeks, I suppose cause don't really read best due by dates when I only buy one piece of cheese I know it will be eaten within 2 weeks
May 31, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your honest review Elizabeth.
We're pleased to hear your order was packaged well and you had communication right through the process.
I'm sorry to hear that you didn't realise the soft and blue cheeses alongside your Perfect British Cheeseboard has 4 weeks shelf life, please be assured that by purchasing direct from ourselves you receive the longest date we can safely do.
The hard cheeses you have received should have longer dates on.
We hope you and your son continue to enjoy them :)
Good products delivered on time and…
Good products delivered on time and exactly what I had ordered. No problems and delicious cheese.
May 26, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Steve. We're pleased to hear that our service and cheese quality go hand in hand to create a great experience for yourself.
Butler's Cheese win again
Butler's Cheese win again with their selection of cheeses. Well protected in cool packaging, they arrived within 2 days (I've already had some nibbles!).
May 26, 2022
Reply from Butlers Farmhouse Cheeses
Love this! Thank you Kate. We hope you enjoy your selection and we look forward to hearing what you think of our limited edition Mrs Butler's Sage Lancashire.
This cheese was a birthday gift and I’m…
This cheese was a birthday gift and I’m not sure the recipient has tried it yet! But delivery all seemed to go well and they were pleased with the present!
May 26, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Jillian. We're pleased to hear that both you and your recipient are happy with your order. We hope they enjoyed their cheeses.
This is my second order I've done with…
This is my second order I've done with Butlers. Very happy with them. Packaged well good delivery times to pick. Great choice of cheeses. Love the jubilee sage cheese.
May 26, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Sharon. We're pleased to hear that on your second order with us, you have received a second 5* experience.
We're so pleased to hear that you love our limited edition Mrs Butlers Sage Lancashire 😁
Reply from Butlers Farmhouse Cheeses
Thank you for your review Michael. It's great to hear our service and cheese went hand in hand to provide you with a 5* experience :)
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