The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Such a nice way to send a little treat…
Such a nice way to send a little treat to someone! I'll be using Butlers again!
August 18, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Beth. It's great to hear your experience with us on your first order was 5* worthy and something which you will do again in the future :)
Reply from Butlers Farmhouse Cheeses
Thank you for your review Mr Whitcroft. We're pleased to hear our service and cheeses are going hand in hand to create a 5* experience for you. We hope you continue to enjoy the range of cheeses you have in your order.
Sent as a present to someone stuck at…
Sent as a present to someone stuck at home with covid, really cheered them up. 😊😋
August 11, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Ruth. We're pleased to hear our Perfect British Cheeseboard Letterbox Gift cheered your recipient up.
Beautiful gift packages well arrived on…
Beautiful gift packages well arrived on time will definitely order again
August 7, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Jeanette, it's great to hear your order was packaged well and presented beautifully. We look forward to your future orders :)
Easy to order and very quick delivery
Easy to order and very quick delivery. Really enjoyed the cheese, perfect little gift
August 4, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review PB. It's great to hear that your first order with us was smooth from start to finish and you are enjoying your cheese selection 😊
Gifts…
I have started to send my siblings cheeses as gifts on special occasions , they absolutely love it and the selection they receive is spot on, It is always delivered on the day I have chosen in perfect condition ,thankyou Butlers
August 1, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Susan. We're pleased to hear that your siblings enjoy their cheesy gifts for special occasions. We're pleased to hear that your gifts are always delivered in the time frame you expect by our delivery partners 😊
Excellent reliable service
Thank you for delivering your excellent cheese box as a gift...reliable service and helpful staff. Will certainly use again.
July 31, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Anna, we're so happy to hear that our cheese, customer service and the service from our delivery partners created a top marks experience for you :)
Seems good but...
bit disappointed it was not delivered through the letter box and my cousin had to collect it
also the message was not put on so he didn't know who it was from!
July 31, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Pauline.
We're sorry to hear that the Royal Mail post man/lady didn't post your gift through your cousins letterbox.
I have had a look at your order, unfortunately there wasn't a gift note on your order for us to include.
Reply from Butlers Farmhouse Cheeses
Thank you for your review Kevin. It's lovely to hear that on all the occasions you have ordered from us our cheese and service have given you a 5* experience 😊
Great service
Very helpful customer service and prompt delivery. Recipient was very pleased. Would definitely buy again.
July 28, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Anna. It's great to hear that both you and your recipient were happy and thought our service & Letterbox gifts were 5*
Great service!
July 24, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Helena. We're pleased to hear that our customer service is 5* worthy. This brings us big smiles!
Well packaged together with cooling…
Well packaged together with cooling packs received in very prompt courier delivery.
The very tasty Lancashire cheese was delicious.
July 24, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review G. It's great to hear our packaging, cheese and APC's service goes hand in hand to create a 5* experience for yourself.
Pleased to hear that our This is Proper Tasty Lancashire is a stand out to you :)
Quick and easy.
July 24, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Matt. We're pleased to hear that our website was easy to use, and speedy 😊
Amazing
Amazing service and easy to use website. The recipient thoroughly enjoyed the surprise of cheese through the letter box.
July 24, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Mrs Eckton. It's great to hear that our service and the ease of our website went hand in hand to create yourself a top experience.
We're pleased that your recipient enjoyed their cheesy surprise through the post 😁
Great caring service. Just love your cheese.
Great caring service . Only too willing to help. Love your cheese
July 22, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Linda.
It's great to hear that you are a fellow Butlers Farmhouse Cheeses lover 😁, and that our service and helpful team are on hand to help with any problems (that they can control!).
Working my way through the cheese Menu
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney).
So far, everything I have tried has been absolutely divine.
Delivery service is excellent too, with updates on when the goods have been despatched and will arrive (usually just two days to receipt), the goods are well packaged with an ice bag tucked inside the box to keep the cheeses cool and fresh on route.
July 22, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your review Ms Carter. We're so pleased to hear that our service and cheese goes hand in hand to create a 5* experience for you time and time again. It's great to hear that APC's service and updates is on par with that of our own.
Delicious cheeses
The cheeses are all delicious the only problem was the state of the package as it arrived . We will but again.
July 22, 2022
Reply from Butlers Farmhouse Cheeses
Hi Robert, Thank you for your order and review. We're sorry to hear that the packaging when arrived with you was not how you would expect. We shall bring this up with APC, as it sounds like your order hasn't arrived with you how we dispatched it. For future orders, if there is anything like this please let us know asap after delivery so that we can try to rectify it for you.
We are however pleased to hear that this hasn't effected the cheese which you are enjoying and won't put you off future orders with us.
First class cheese. First class service!
The whole process from ordering to delivery was absolutely first class - just like the cheese! Well done Butlers - a true family firm with a fantastic product, together with a strong commitment to customer service. Win win! Have already recommended to other friends and will be ordering products again soon.
July 22, 2022
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review and order Kate. We're so pleased to hear that right the way through your order, it was seemless and just as you expected. We pride ourselves on provide high quality cheeses and a high level of customer service! We're pleased that this has shone through to you :)
Reply from Butlers Farmhouse Cheeses
Thank you for your review Christopher, it's great to hear our service has met your expectations and that you are enjoying our cheeses :)
First class online service
First class online service. From order / package & delivery. Thanks , Best , C W
June 28, 2022
Reply from Butlers Farmhouse Cheeses
Thank you CW for your 5* review. We're so pleased your experience with us from start to finish was excellent.
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