Butlers Homeware Ltd Reviews 

Customer service non existent for online orders..I received the incorrect item ..emailed and phoned Butlers..courier collected item..no sign of original order 2 weeks later and no response to emails and requests for a refund.

I am not happy. I bought 5 Bowls and a Big part of the expenses were transport. 3 out of 5 broken by arrival and you refund the broken ones. I prefer you send new ones. And save me extra transportation

Never got the order because it was returned to sender without explanation after taking more than a week to just leave Ireland. After a week still waiting a reply from customer service.

Order arrived smashed but they refunded it immediately.

Still waiting on a refund for broken tables,
Email from customer service on the 1st June “We would like to inform you that we have started the refund process and that the refund will be completed as soon as possible.”
I sent a follow up email and the reply again in July 5th “ We are sorry to hear that. We will check what’s wrong with your refund and we will let you know as soon as possible.”
I still have not received a refund
Olivia

It was a very pleasant experience to buy my home wares from you. Delivery was super fast and the order was carefully packed. On my second order I asked that the packing Dept use less tape on the bubble wrap so that I could recycle it. My request was taken into account and far less tape was used. One item from my order was not delivered with the order but it did arrive a few days later.

This is my second time buying from Butlers. First time I bought an umbrella and it took months to arrive, after that I tagged them on Instagram in relation to umbrella and they asked me why I didn’t buy my chairs there. Second purchase was for a hanging device for a hammock, heard nothing for 2 weeks and then u said it wasn’t available and would refund me. Sorry, not impressed 😕

Quick and properly packed delivery. Wonderful products, will order again!

The item I received is faulty . I contacted company and response is for me to send it back and look for refund . The same item is still available on their site . Surely the sensible solution is to send out item and collect faulty one . 😡😡

Very prompt and friendly delivery service

Ordered an item online which indicated that it was ‘in stock’. Emailed to follow up on collection with no feedback. Visited the store in the hopes of collecting the item too which was unsuccessful. Item still not available for collection and still awaiting any feedback.

EDIT- they reached out and processed my refund accordingly.

All of my items arrived broken except for 2 of them. I've yet to receive any communications about a refund.

Love this shop and love my purchases- thank you!

Quality product
Very fast shipping
Packaged securely
⭐️⭐️⭐️⭐️⭐️ Would purchase from again.

Good product and price.
First time I visited the store and it was a pleasant experience overall.

Lovely items only criticism is too much bubble wrap and box too large

Secure site, easy to navigate. Smooth transaction. Collection process quick.

My order is still not here. I ordered ist for 4 weeks.

The item I ordered is not in stock so I have to wait for 3 weeks before I will receive it

Glass order arrived shattered, No-one responding to my emails.
I ordered three glass drink dispensers from Butlers to be delivered. When I saw them, they had all been placed in a cardboard box with no padding and were completely shattered. Delivery company said they'd bring them back for me and suggested I contact Butlers. Phone not answered and two emails with photograph ignored. Still waiting for a response. I needed those dispensers for an event. I'm so disappointed to be completely ignored and for so little care to have been taken with my order.