butter i used for years never missed a payment. now they closed my acount and offers me £115 compensation out of the blue for no reason? i never asked for it i just got an email stating they owed it... See more
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Firstly always great customer service, great app and love shopping via butter. Recently spoke with William by phone and not only was he able to assist me right away, but he even remembered helping me... See more
Company replied
all we keep being told is they are having issues with the app providers publishing the latest app on their app stores. Well, how does explain the chrome "butter anywhere extension" not working, I th... See more
I first used Butter for a flight for 2 to Jamaica! Was soo easy and simple to book! Absolutely no issues and made it affordable to pay for a dream holiday for me and my partner. Since I have used Butt... See more
Company replied
Company details
Written by the company
Instantly spread the cost of any transaction from any retailer over 2-10 monthly or bi-weekly instalments.
Contact info
1 St Katharine's Way, E1W 1UN, London, United Kingdom
- 020 8050 3459
- support@butter.co.uk
- butter.co.uk
Move the goalposts
Great initially but then they don’t seem to like you paying early because once I’d cleared my account (early), they wouldn’t allow me any more credit. They stated it was due to a change in circumstances but my circumstances haven’t changed. Stick with Klarna/Zilch/similar.
August 18, 2022
What’s the point of having a limit when…
What’s the point of having a limit when you can only purchase once!!!!!!
August 17, 2022
Reply from Butter.co.uk
Hello,
We are sorry to hear about your recent experience with Butter.
Our customer service team has reached out to you directly to provide further clarification on this.
Team Butter 💜
Great experience for a first time user
Great experience for a first time user. Quick response from their support team. Thank you Kieran and to everyone who replied quickly.
August 12, 2022
Reply from Butter.co.uk
Hi Hildy,
Thank you so much for your review and we are pleased to hear that you have been happy with the service from our team!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
All payments on time = credit limit removed
EDIT - contrary to the reply from butter they didn’t reach out to provide any clarification. What actually happened was I raised a complaint, they said yes your account with us has been run well but tough we’re removing your limit anyway. Now in the hands of the FOS
Been using butter for a couple of years with a £1k credit limit. All payments made on time. Cleared balance in last week and out of the blue they’ve reviewed my account and decided to remove my credit limit. Most credit providers reward people who pay on time with credit increases. Butter seem to do the opposite. Emails from them suggest my credit score may have dropped but my credit score is a lot better now than it was two years ago when they were happy to lend me £1k
August 12, 2022
Unprompted review
Reply from Butter.co.uk
Hi David,
We are sorry to hear about your recent experience with Butter.
Our customer service team has reached out to you directly to provide further clarification on this.
Team Butter 💜
Always easy to use plus spreading the…
Always easy to use plus spreading the payments is easy love this 😀 just wish you could have more then 1 purchas at a time
August 12, 2022
Reply from Butter.co.uk
Hi Richard,
Thank you for your review!
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Excellent service quick and convenient
August 3, 2022
Reply from Butter.co.uk
Hi Mark,
Thank you so much for your positive review of Butter!
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Brilliant service on my first booking
Brilliant service on my first booking. Though I had a glitch in the system, customer service was great in investigating and coming up with some solutions.
August 2, 2022
Reply from Butter.co.uk
Hi John,
Thank you for your review and we are pleased to hear that your small issue was resolved.
Please don’t hesitate to get in touch if there's anything else we can do to help.
Team Butter 💜
Good loyal customer equals cancelled account !
I’ve had an account for 2 years, this week it was cancelled with no notice. I’ve always paid on time, most times I paid off early. In fact I paid off my balance this week then the account was removed by them! I’ve never had a high credit with Butter just a few hundred pounds for emergencies, I just don’t understand, this is not the way to treat your loyal and long term customers.
July 31, 2022
Unprompted review
Reply from Butter.co.uk
Hi Nicola,
We are sorry to hear about your recent experience with Butter.
Please could you send an email to support@butter.co.uk or call us on 0208 050 3459 as soon as possible so we can help you further.
Team Butter 💜
Very very poor app I had a credit limit…
Very very poor app I had a credit limit of 200 great brought what I needed paid on time my repayments except one which was two days late that my fault but I even paid my repayments early went to buy something else with the 200 pound credit I had to be told it’s under review to be told no I have no credit now shocking and to now rub salt in the wounds the last two repayments I made early they took one out so How really does that happen
July 30, 2022
Reply from Butter.co.uk
Hi Cristopher,
We are sorry to hear about your recent experience with Butter.
Please could you send an email to support@butter.co.uk or call us on 0208 050 3459 as soon as possible so we can help you further.
Team Butter 💜
Great company with a great product
Brilliant company with great customer service. Never had any problems, ideal for what I need. Conditions are easy to understand and use. Highly recommended
July 28, 2022
Unprompted review
Reply from Butter.co.uk
Hi Mr Bennett,
Thank you so much for your review and continued service with Butter, we really appreciate this.
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Reply from Butter.co.uk
Hi,
Thank you so much for your review!
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Great service
I booked my flights through butter and the staff were beyond helpful ! When my flights were cancelled Hannah and Kieran were so helpful, they made a stressful situation easy.
Great people and great service
July 19, 2022
Unprompted review
Reply from Butter.co.uk
Hi Cara,
Thank you for your review and it's great to hear that you received good service from Hannah and Kieran!
We will share your review with both of them which they will really appreciate.
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Very helpful staff and excellent app.
Very helpful staff and excellent app.
I just wish they would review the one purchase at a time policy as no other BNPL company adopts this policy.
July 13, 2022
Unprompted review
Reply from Butter.co.uk
Hi Colin,
Thank you for your review and feedback.
We are currently trialling out new way of using the Shopping area of our mobile app, enabling people to have one active Shopping purchase on their account, as well as an unlimited number of travel bookings.
Whilst we have put this in place, we do understand that some of our customers enjoy the flexibility of using their Butter account over several Shopping purchases simultaneously and we are looking at ways to offer more flexibility in the future.
If you keep an eye on things over the coming months, we hope to offer more offers soon.
Team Butter 💜
Helpful and convenient when you needed
Helpful and convenient when you needed. Easy to use and quick respond.
July 12, 2022
Reply from Butter.co.uk
Hi,
Thank you so much for your review!
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Reply from Butter.co.uk
Hi Carlos,
Thank you for your review and it's great to hear that you love our service!
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Great service
I have been with butter about a year and never had a problem,in the last couple of days I have had some queries and they have been sorted very quickly by Hannah who is a credit to the company.
July 1, 2022
Unprompted review
Reply from Butter.co.uk
Hi Daryle,
Thank you for your review and we are pleased to hear that Hannah was able to sort your issue quickly.
We will share your review with her which she will really appreciate!
Please don’t hesitate to get in touch if there's anything else we can do to help.
Team Butter 💜
Reply from Butter.co.uk
Hi Sandra,
Thank you for your positive review of Butter!
Please don’t hesitate to get in touch if there's anything we can do to help.
Team Butter 💜
Reply from Butter.co.uk
Hi,
We are sorry to hear about your recent experience with Butter.
Please could you send an email to support@butter.co.uk or call us on 0208 050 3459 as soon as possible so we can help you further.
Team Butter 💜
Kieran and Hannah were super helpful as…
Kieran and Hannah were super helpful as I enquired about increasing my credit limit and they looked into that straight away and was able to increase my limit. Fast responses, great service
June 24, 2022
Unprompted review
Reply from Butter.co.uk
Hi Winnie,
Thank you for your review!
It is nice to hear that Kieran and Hannah were able to look into your credit limit increase request.
Please don’t hesitate to get in touch if there's anything else we can do to help.
Team Butter 💜
Amazing support team
The team are always so helpful and very understanding. Special thank you to Kieran and William (Apologies if the spellings are incorrect) they really helped resolve my issue, quickly and efficiently.
June 16, 2022
Unprompted review
Reply from Butter.co.uk
Hi Shomari,
Thank you for your review and we are pleased to hear that Kieran and William were able to quickly resolve your problem.
Please don’t hesitate to get in touch if there's anything else we can do to help.
Team Butter 💜
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