butter i used for years never missed a payment. now they closed my acount and offers me £115 compensation out of the blue for no reason? i never asked for it i just got an email stating they owed it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly always great customer service, great app and love shopping via butter. Recently spoke with William by phone and not only was he able to assist me right away, but he even remembered helping me... See more
Company replied
all we keep being told is they are having issues with the app providers publishing the latest app on their app stores. Well, how does explain the chrome "butter anywhere extension" not working, I th... See more
I first used Butter for a flight for 2 to Jamaica! Was soo easy and simple to book! Absolutely no issues and made it affordable to pay for a dream holiday for me and my partner. Since I have used Butt... See more
Company replied
Company details
Written by the company
Instantly spread the cost of any transaction from any retailer over 2-10 monthly or bi-weekly instalments.
Contact info
1 St Katharine's Way, E1W 1UN, London, United Kingdom
- 020 8050 3459
- support@butter.co.uk
- butter.co.uk
Reply from Butter.co.uk
Hello Edson,
Thank you so much for your positive 5* review.
We're pleased to hear you enjoy using Butter to spread the cost!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Butter has always been good, but..
Butter has always been good, really helpful. But recently it’s went downhill. You can’t tell your customers who are already complaining about a lack of communication that there’s going to be an update on the 29th then don’t actually do anything. Really makes me worry about the leadership of this business. I’m getting less and less inclined to pay my full bill as the service I’ve paying for isn’t available. Please sort it before you don’t have any customers left.
October 30, 2021
I am very pleased 👍 It is very simple…
I am very pleased 👍 It is very simple and easy to use. very good site for shopping
October 27, 2021
Reply from Butter.co.uk
Hello GK,
Thank you so much for your positive 5* review and we're pleased to hear you found our service easy to use!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Rubbish
Rubbish, keep changing the date and expect us to make payment, when you can’t even use the app!
October 26, 2021
Unprompted review
Reply from Butter.co.uk
Hello Aimee,
I'm sorry about this - the app is still up and running so you should be able to still make a payment to Butter and people can still book flights and hotels vie the app.
In relation to retail app purchases, there will be a further message on the app later this week with details of an exciting new product we've been working on and when people will be able to start making retail app purchases again.
We can confirm that this should be back up and running along with our new product by the 22nd of November!
Thank you for your patience and understanding and sorry for any inconvenience caused.
Team Butter 💜
Is amazing flight with this company and…
Is amazing flight with this company and the flexibility to pay the tickets.
October 20, 2021
Reply from Butter.co.uk
Hello German,
Thank you for your positive review and we are pleased that your happy with booking flights through Butter and the flexibility this brings!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Fully Recommend Butter
I have been a customer since February 2021 and during that time Butter has continued to show innovation and improve their app and ways to use Butter, allowing you now spend anywhere using a one time virtual card.
Of course, I have had some issues with Butter in the past caused either by user error or merchants and the team at Butter are always a delight to chat to. Issues are resolved super quick. Both Hannah & William are always super helpful and I feel like Butter gives a personal customer service experience which makes shopping with Butter all the better.
Most importantly, they listen to user feedback.
I would recommend Butter to anyone, Its fair to say we are in a new age of BNPL services and nothing else compares to Butter.
October 19, 2021
Unprompted review
Reply from Butter.co.uk
Hello Ashley,
Thank you so much for your amazing review and comments. It is our pleasure speak with you and delight people whenever we can!
It is also nice to hear of the lovely feedback for Hannah and William - we will be sure to share your review with them which they will be happy to read. :-)
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
Absolutely gorgeous and easy to pay…
Absolutely gorgeous and easy to pay booking am loving it….
October 18, 2021
Reply from Butter.co.uk
Hello Ehiawi,
Thank you for your lovely review and we are pleased that your loving our service!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Reply from Butter.co.uk
Hello,
Thank you so much for your review and we are pleased to hear that your experience was hassle free!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Great easy it’s a great way to buy.
October 16, 2021
Reply from Butter.co.uk
Hello,
Thank you for your positive review and we're pleased to hear you found our service easy to use!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Reply from Butter.co.uk
Hello,
Thank you so much for your positive 5* review and we're pleased to hear you found our service easy to use!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
All went smoothly 😊
October 15, 2021
Reply from Butter.co.uk
Hello Roxy,
Thank you so much for your positive 5* review!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Used butter to book flights
Used butter to book flights, was an easy straightforward process, only thing I would like to see is more choice of times of flights and the ability to book one way flights not just return, allowing to mix an match requirements.
Overall a great customer experience though.
October 15, 2021
Reply from Butter.co.uk
Hello Heather,
Thank you so much for your fantastic review and also sharing your feedback regarding flights.
We are currently reviewing our current flight booking offering so this may be something that is introduced in future.
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Have a nice weekend!
Team Butter 💜
Hi i have always been using butter app…
Hi i have always been using butter app bit i want to make a purchase and its not letting me
Do you know when ot will be back on
October 15, 2021
Unprompted review
Reply from Butter.co.uk
Hello,
Thank you so much for your positive 5* review and I'm sorry to hear that you can't make a purchase.
We can confirm that retail app purchases was back up and running as of 8am this morning.
Please give us a call on 0208 050 3459 between 09:00-18:00 M-F or email us by contacting support@butter.co.uk and we will do our best to help you!
We look forward to hearing from you and have a nice weekend!
Team Butter 💜
Reply from Butter.co.uk
Hello Ashley,
Thank you so much for your positive 5* review!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Great Customer Service
I have been using Butter from its early days to book flights and hotels, There has been a few issues here and there but William and Hannah have been very quick and helpful in resolving these and any questions that I have had.
October 11, 2021
Unprompted review
Reply from Butter.co.uk
Hello,
Thank you for your lovely review! We're pleased that Hannah and William were able to quickly resolve any problems that occurred.
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
Very pleased with the efficient…
Very pleased with the efficient service. I highly recommend Butter!
October 10, 2021
Reply from Butter.co.uk
Hello Busani,
Thank you so much for your positive 5* review, we appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Reply from Butter.co.uk
Hello Siza,
Thank you for your lovely review!
If you'd like to share with us exactly what you would like Butter to improve on, please just drop us a quick email to support@butter.co.uk and we will be happy to listen to your feedback and see what we can do!
Team Butter 💜
Come on guys !!.
Come on guys !!.. really is this how you do business ??. No communication from yourselves ..No time Scale ??? As to your site being down and returning ??
Like previous comments, I too , have enjoyed using your company .
However, for your system to be down this length of time with no prior notifications .
And no time scale as to when things are resuming?.
Sadly gives the impression of a novice set up for a company.
I understand how busy you are , and obviously technical problems do clearly occur,.
And I’m guessing you probably have a huge database? That you cannot possibly email everyone.
But again, as your app stands at the moment. IT LETS YOU GET TO THE PAYMENT SECTION AND THEN .THE NOTIFICATION..
instead of being on Your FRONT PAGE OF THE APP . Suggesting that . Browsing Only is allowed etc etc .
I wonder , Is there just one person in their front room trying to get the system back up ?
Not great guys it really isn’t .
October 6, 2021
Unprompted review
This company is fantastic and has been…
This company is fantastic and has been from the start, through the pandemic and ongoing. Totally understand that you are undergoing maintenance and possible upgrade on the virtual cards. When you highly rely on something and it stops working its obviously frustrating but patience is a virtue and I'm wishing butter all the best for when the cards are up and running. Thanks for the telephone communication about the maintenance and regular feedback on trustpilot. Look forward to when all is up and running.
October 5, 2021
Unprompted review
Reply from Butter.co.uk
Hello Uzma,
Thank you for your amazing review and understanding. The virtual card will be back up and running very soon!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Brilliant company
Brilliant company, highly recommended and amazing longer pay back timing, currently the app and butter it self are currently down due to upgrade of maintenance, I understand people complaining of not being told or time scale, but be thankful they offering amazing features and im sure it be improving much better then before
October 5, 2021
Unprompted review
Reply from Butter.co.uk
Hello James,
Thank you so much for your positive 5* review, we appreciate this!
Yes, retail app purchases is down but it will be back very soon once the important upgrades have been completed.
People can still book flights and hotels from the app or by visiting www.butter.co.uk.
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.