butter i used for years never missed a payment. now they closed my acount and offers me £115 compensation out of the blue for no reason? i never asked for it i just got an email stating they owed it... See more
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Firstly always great customer service, great app and love shopping via butter. Recently spoke with William by phone and not only was he able to assist me right away, but he even remembered helping me... See more
Company replied
all we keep being told is they are having issues with the app providers publishing the latest app on their app stores. Well, how does explain the chrome "butter anywhere extension" not working, I th... See more
I first used Butter for a flight for 2 to Jamaica! Was soo easy and simple to book! Absolutely no issues and made it affordable to pay for a dream holiday for me and my partner. Since I have used Butt... See more
Company replied
Company details
Written by the company
Instantly spread the cost of any transaction from any retailer over 2-10 monthly or bi-weekly instalments.
Contact info
1 St Katharine's Way, E1W 1UN, London, United Kingdom
- 020 8050 3459
- support@butter.co.uk
- butter.co.uk
best pg service in gurgaon
Today if someone asks me what you saw best then I would like to say that I saw your post best today and it is a very beautifully written post which I appreciate. And I also think that if you see someone's post and it is beautiful and well written, that should be appreciated.
redqueen.in
October 5, 2021
Unprompted review
Reply from Butter.co.uk
Hello Ishita,
Thank you so much for your amazing review and it's nice to hear that you had a nice stay at a hotel which you booked through Butter!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
The best customer services team ever
The best customer services team ever - any issue I have had is (usually self inflicted) resolved swiftly and in a way it’s easy to understand where I go wrong and how not to have the issue again. I look forward to the upgrades to the app with baited breathe. Thanks to William today and Hannah & Rebekah previously - massive assets to this company.
October 3, 2021
Unprompted review
Reply from Butter.co.uk
Hello Sarah,
Thank you so much for your amazing feedback and lovely words for our colleagues who helped you. We'll be sure to share this review with them!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
I had to contact support for some help…
I had to contact support for some help regarding payments. William the advisor I spoke to was great! He was very helpful and understanding. Thank you William!!
October 2, 2021
Unprompted review
Reply from Butter.co.uk
Hello Mrs Mccolgan,
Thank you very much for your 5* review and lovely feedback regarding the service you received from William, we'll be sure to share your review with him!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
I just need to say Butter is just one…
I just need to say Butter is just one of the best customer service have experienced and always very in time and supportive. I have recommended them to severals and will continue to do....service is second to none!!
September 30, 2021
Reply from Butter.co.uk
Morning Adetayo,
Thank you so much for the 5* review and your amazing feedback!
Please don’t hesitate to get in touch if there's anything we can do.
We hope you have a lovely weekend!
Team Butter 💜
Great to deal with hassle free
September 29, 2021
Reply from Butter.co.uk
Hello Pablo,
Thank you so much for your fantastic review!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
I have used butter for most of this…
I have used butter for most of this year and so far the communication has been excellent and I’ve been able to use the app for a large amount of purchases which has really helped this year. However over the last ten days or so the retail side of the app has been taken down without any notice and there is no mention of this until you go to make a payment. I feel like any issue could’ve been sorted by now under any circumstances so I don’t know why it’s still down, it’s clearly more than just upgrades to the card so I’d hope they will be honest about it. If it isn’t back up soon, I’l be looking at another service such as zilch.
September 26, 2021
Unprompted review
Reply from Butter.co.uk
Hello Alexander,
I'm sorry that you haven't been happy that there was not good notice of app purchases being down because I can appreciate that this has been frustrating for you.
This has been shared with our operations team to improve on in future but we will be back very soon once the important upgrades have been completed.
We can't locate your account with the name that you have provided with this review so our team cannot contact you to discuss this further.
If you could please drop us a quick email to support@butter.co.uk, call our customer service team on 020 8050 3459 or reach out to us via our live chat on our website or via the app we will endeavour to help you the best we can!
Thank you for your patience and understanding and sorry for any inconvenience caused.
Team Butter 💜
No communication
I have been with butter since the awaymo days and have always had a pleasant experience and if I had any issues it would be swiftly resolved with full communication. However I am dissapointed in the lack of communication regarding the retail section of the app. For about a week now its has been down for maintenance and it is only when you want to create a virtual card that you are notified. I imagine more people use this section of the app more than flights and hotels. This could of been handled differently had customers been notified of this maintenance and an eta on when it is back up and running again.
September 25, 2021
Unprompted review
Reply from Butter.co.uk
Hello KR,
I'm sorry that you haven't been happy with the communication relating to the down time of retail app purchases.
We are aware people have been unhappy with the communication which has been shared with our operations team to improve on in future but we will be back very soon once the important upgrades have been completed.
We really want to contact you and help to resolve this matter but can't unfortunately locate a record of your account under the name you have provided for this review.
If you could please drop us a quick email to support@butter.co.uk, call our customer service team on 020 8050 3459 or reach out to us via our live chat on our website or via the app we will endeavour to help you the best we can!
Thank you for your patience and understanding and sorry for any inconvenience caused.
Team Butter 💜
Amazing Customer Service!🙌
Butter's Customer Service is amazing! I have contacted you guys a couple of times before and your team has always been friendly and supportive. And kudos to William who was very helpful and understanding to my last issue. Due to an unexpected emergency I was forced to make a last minute cancellation on both my flight and hotel. I didn't really expect much and I was prepared to pay any penalties, I just needed help with the cancellation. But William was very empathetic to my situation, and went out of his way to help me. Not only did I get a full refund for the hotel, I also got a whole year to re-book my flight, which I am very grateful for, since this was way more than I expected.
In this time of pandemic when nothing is certain, specially when it comes to travel, a little kindness and empathy really goes a long way. So thank you once again, and keep up the good work! You guys rock!
September 23, 2021
Unprompted review
Reply from Butter.co.uk
Hello Julie,
Thank you so much for your fantastic review, I'm pleased that we were able to assist you given your unexpected emergency.
Thank you also for your feedback regarding the good service you received from William, we will be sure to pass on your wonderful review to him!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Have a nice weekend!
Team Butter 💜
Best service ever 👍🏽 Very helpful
September 22, 2021
Unprompted review
Reply from Butter.co.uk
Hello Semmy,
Thank you for leaving us an excellent review - we really appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
amazing quality
Kitchen is amazing quality and our designer was always able to answer any questions or deal with any changes I had. Great service
September 20, 2021
Reply from Butter.co.uk
Hello Daryn,
Thank you for your 5* review and lovely feedback regarding Butter.co.uk (Buy Now, Pay Later) although, I feel you intended to post this review for another company rather than us based on your comments.
Team Butter 💜
Reply from Butter.co.uk
Hello,
Thank you for leaving us a 5* review - we really appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
I have used your services before and…
I have used your services before and was very happy. Hopefully it will be same this time as well
September 18, 2021
Reply from Butter.co.uk
Hello,
Thank you so much for taking the time to leave a positive review of Butter and I can be certain that you will still remain happy!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Always great
September 17, 2021
Reply from Butter.co.uk
Hello,
Thank you for taking the time to leave a positive review of Butter! It really means a lot to us.
Please don’t hesitate to get in touch if there's anything we can do.
Have a lovely weekend!
Team Butter 💜
Very easy to use.
September 16, 2021
Reply from Butter.co.uk
Hello Nicola,
Thank you so much for your 5* review - we appreciate this!
We're pleased that you found our service easy to use but please don’t hesitate to get in touch if there's anything we can do.
Have a lovely weekend!
Team Butter 💜
Butters customer service is absolutely…
Butters customer service is absolutely brilliant! I had to contact them with an issue i had and I’ve received nothing but a friendly, personal and warm service. They treat you like a person, and you feel valued! It’s so rare these days to get a company so committed to their customers but Butter have definitely got it right! In the future I’ll be using them as my first option when I use a shopping payment plan, as they have been so helpful and understanding. I can’t thank them enough! A well deserved 5*****
September 15, 2021
Unprompted review
Reply from Butter.co.uk
Morning Hayley,
Thank you so much for the 5* review and your amazing feedback, it was our pleasure to assist you with your issue.
We will be sure to share your review with the team!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
Reply from Butter.co.uk
Hello Gemma,
Thank you for leaving us a 5* review - we appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Fantastic service
Fantastic service. Butter arrived chilled; due to brilliant packaging. Really quick delivery. Wouldn’t hesitate to recommend them. Will definitely use again.
September 15, 2021
Unprompted review
Reply from Butter.co.uk
Hello Penny,
Thank you for your 5* review and lovely feedback regarding Butter.co.uk (Buy Now, Pay Later) although, I feel you intended to post this review for another company rather than us based on your comments.
Team Butter 💜
Reply from Butter.co.uk
Hello Chris,
It's so nice to hear that you were able to get the hotel you wanted using our service and thank you for the 5* review!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Reply from Butter.co.uk
Hi Andy,
Thank you for leaving us a 5* review - we appreciate this!
Please don’t hesitate to get in touch if there's anything else we can do.
Team Butter 💜
Hannah is amazing and has the patience…
Hannah is amazing and has the patience of a saint. I sent her numerous emails and made several calls in relation to my flight that I had to cancel and re-book due to covid related issues. At no time was I made to feel like I was asking too much, despite all the new quotes that I requested before finally making a decision. Thanks for making it easy Hannah. Customer service at it's best.
September 14, 2021
Unprompted review
Reply from Butter.co.uk
Hello Janice,
Thank you so much for taking the time to leave such a positive review of Butter and the fantastic service you received from Hannah.
We will be sure to pass on your wonderful review to her!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
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