Buttercup Farm Reviews 

1,984
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items arrive promptly, look beautiful, and perfectly match all the online descriptions provided. Many people also appreciate the helpful customer service, friendly delivery drivers, and the exceptionally smooth, well-packaged shipping process from start to finish. Some reviewers were not happy with occasional delivery delays and receiving items that unfortunately arrived with structural damages or minor manufacturing flaws. Consumers additionally mentioned that communicating with support, getting prompt replies, or successfully resolving these specific issues sometimes took much longer than expected.

What people talk about most

Product

Reviewers mention positive satisfaction with the products, frequently highlighting their superb quality and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and drivers are... See more

Quality

Consumers find quality to be positive, frequently describing items as superb, amazing, and well-made with... See more

Order

People report positive experiences with order, highlighting that ordering is straightforward and many... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality planter trellis which arrived promptly. Friendly, helpful customer service when I added castors the day after ordering. Quidco cashback didn’t track though so I hope they approve the manu... See more

Rated 5 out of 5 stars

The whole experience was fantastic! Quick response to my email regarding delivery time. Most importantly the lamp ordered is absolutely beautiful, just what I was looking for. The price well it wa... See more

Rated 5 out of 5 stars

The website was easy to navigate, we found what we were looking for fairly quickly, the product we chose arrived a day early. Was very pleased with the quality of it, not flimsy as seen in DIY outle... See more

Rated 5 out of 5 stars

What a service!! Found these lamps for less than half price elsewhere. Amazing quality,and gorgeous, very speedy delivery and kept informed fron the company throughout . Would highly recommend. Thank... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(1,984)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a potting table from these…

I ordered a potting table from these guys it took a little while to arrive but it was worth the wait.
I was amazed when the guy delivered it as he even assembled it when he arrived amazing sevice.
The quality of the item is amazing i will definatley buy from these guys again.
Thankyou
Robert

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bench.

Easy to order. Kept informed throughout. Was delivered a day earlier than reported but that wasn’t a problem for us as we were in.
My daughter and husband assembled it easily and carried it to the position in the garden. Looks great. For the money it’s a solid good looking bench. We have though ordered a soft cushion for the seat and rubber ‘shoes’ for the feet as it’s on bark at the top of the garden.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Communication & delivery

Communication was excellent
Delivery was spot on
Quality was absolutely as described.
Very pleased with the item and will definitely order again from there in the future.
Good in terms of prices as well. Had been looking for that lamp for a while and they were from far, the ones to offer the best price.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic product. Great delivery service. Smooth buying process, good customer service when I needed to call for clarification. I would definitely recommend.

September 1, 2026
Unprompted review
Rated 2 out of 5 stars

Not good quality

The item box was very bashed up on arrival the item itself was not of good quality and I had to modify it myself to put it together

August 29, 2026
Unprompted review
Buttercup Farm logo

Reply from Buttercup Farm

Thank you for taking the time to share your feedback.

Unfortunately, there are not enough order details in the review for us to identify the order and look into what happened. We would really like the opportunity to investigate this properly and assist you further.

Please contact us at orders@buttercupfarm.co.uk with your order details, and our team will be happy to look into this for you.

Kind Regards,
Ron

Rated 5 out of 5 stars

Bird Feeder Crook

I wanted a bird feeder crook that wasn’t old fashioned and found a beautiful one at Buttercup Farm. At the price I was apprehensive about quality but when it arrived it was robust and simple to assemble without compromising aesthetics. It arrived in time for our anniversary and my wife loves it.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Buttercup for quality!.

The website was easy to navigate, we found what we were looking for fairly quickly, the product we chose arrived a day early. Was very pleased with the quality of it, not flimsy as seen in DIY outlets. Would definitely recommend to anyone for their quality of goods and service. The oil protection I ordered to use before outdoor use of furniture is for future application..watch this space..

August 27, 2026
Unprompted review
Rated 2 out of 5 stars

Price Match not honoured

The item is perfect, but I had one already and it was sent direct from the manufacturer so no suprise there. My issue is with the price match advertised on the website but was not upheld. I waited a week to remind them, then they argued that their competitors' items are cheaper because the prices don't include postage - not true. I was offered a discount code that gave a 2% (50p) discount - derisory. I went ahead with the order because of stock availability elsewhere but I won't return. Also worth noting:
They added me to a sales mailing list before dealing with my request. They asked for a review before the item was delivered. 'Buttercup Farm' and 'Lemon Pavilion' are names use by a holding company called Pink Sky Trading that reroutes orders from various suppliers, they don't actually make anything.

August 20, 2026
Unprompted review
Buttercup Farm logo

Reply from Buttercup Farm

Thank you for taking the time to share your feedback.

We are pleased to hear that you are happy with the item itself.
We are sorry that you were disappointed with the price match process. Our prices are already set to remain competitive, which means the scope for additional discounts can sometimes be limited.
As the order value was relatively low, the discount offered was therefore limited. We appreciate your comments regarding our communication and will take your feedback on board.

Kind Regards,
Ron

Rated 5 out of 5 stars

I am delighted with my purchase of the…

I am delighted with my purchase of the medium garden trug. I am a 70 year old woman and have fitted the legs with the screws following the instructions and after drilling pilot holes, which wasn't mentioned. It really looks good and is more sturdy than I was expecting. Thank you so much!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

2 garden bench’s with construction

Delivery was spot on and the assembly instructions were clear and easy to follow. The only downside was that the pre‑drilled screw holes on both benches were slightly misaligned, which weakens the overall construction. However, for the price and the simplicity of assembly, they’re still a great product.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

They delivered on time were accommodating of my working hours. They set up the table and it is as expected. Thank you very much excellent service

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Easy ordering, great price, given arrival date and arrived on time. On arrival, the Charles Taylor arbour chair was assembled by the delivery drivers and placed where I wanted it. I highly recommend Buttercup Farm👍

August 14, 2026
Unprompted review

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