Good quality planter trellis which arrived promptly. Friendly, helpful customer service when I added castors the day after ordering. Quidco cashback didn’t track though so I hope they approve the manu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole experience was fantastic! Quick response to my email regarding delivery time. Most importantly the lamp ordered is absolutely beautiful, just what I was looking for. The price well it wa... See more
The website was easy to navigate, we found what we were looking for fairly quickly, the product we chose arrived a day early. Was very pleased with the quality of it, not flimsy as seen in DIY outle... See more
What a service!! Found these lamps for less than half price elsewhere. Amazing quality,and gorgeous, very speedy delivery and kept informed fron the company throughout . Would highly recommend. Thank... See more
Company details
Contact info
Buttercup Cottage, RH5 5RL, Walliswood
- 01306 628405
- info@buttercupfarm.co.uk
- buttercupfarm.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 month
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cold frame
very happy with the cold frame and everything went smoothly from buying it and the delivery
March 18, 2026
Unprompted review
Excellent service
Helpful on the telephone, offering a competitive price and excellent delivery service.
What more could one expect.
February 1, 2026
Unprompted review
Perfect
Great value, amazing customer service, bed was perfect, dispatched and delivered when requested.. 100% recommend 👌🏻
March 7, 2026
Unprompted review
Reasonable price and prompt fulfillment.
March 13, 2026
Unprompted review
Delivery time too long
Nice product and pleased with price but delivery time was long especially compared to other retailers. So long in fact that I had to contact customer service to chase the order. In my case it took around 7 days from order to dispatch then another 2 days waiting for delivery. Why can’t items be dispatched much more quickly ?
February 5, 2026
Unprompted review
Reply from Buttercup Farm
Hello Stuart
Many thanks for taking the time to write a review. We are sorry to see that you only scored us 3 stars.
We sell a really wide range of different products and use different couriers, all delivery lead times are displayed on the product pages, some products are delivered next day delivery and some take longer. We try to be clear on this by displaying this information so that our customers can see it before they order.
We do hope you are pleased with your product.
All the best.
Katie
Customer Service Team
Super quick delivery and fantastic…
Super quick delivery and fantastic quality when item arrived would definitely recommend to anyone.We bought a hedgehog feeding station and they are using it already no complaints at all
March 16, 2026
Unprompted review
When I phoned expecting to place an…
When I phoned expecting to place an order, I was a bit concerned that I couldn’t do that but had to do it online!!!!This made me a bit wary!!!???.But I did it , and got a lovely e mail explaining everything, and the man who was making it actually phoned me so that was very good customer service, so I was very pleased with the whole outcome and indeed the product, so well done!!!.👍
March 17, 2026
Unprompted review
Buttercup farm we’re not only half the price
Buttercup farm we’re not only half the price for the exact same item but they kept in touch and had really good delivery times. Well pleased. Would deffo recommend.
March 2, 2026
Unprompted review
Delivered so quickly!
The best thing was the delivery was arranged very quickly. It saved me time. The country cream stones complimented my existing lay in the garden. All round very good experience with Buttercup Farms.
September 20, 2025
Unprompted review
Give me the wrong advice just to get a sale
I had a very disappointing experience with Buttercup Farm. I spent around £300 based on their advice, only for the product to completely fail and end up in the skip.
They’ve since tried to blame the issue on the small amount of sand and shingle I used, claiming it was too heavy. In reality, it was only a very light sprinkle — far less than what a floating platform designed for something like a duck house would reasonably be expected to support. If anything, a few ducks standing on it would add more weight and it would potentially sink., so there was nothing excessive or incorrect in how it was used.
What’s most frustrating is that when I raised the issue, they refused to take any responsibility. Instead, they claimed I hadn’t asked the “right questions,” which feels like a convenient way of avoiding accountability. As a customer, you rely on a company’s expertise to guide you properly — not to be told afterwards that you should have known better.
Their response also included details that simply aren’t accurate, which makes the situation even more frustrating. Rather than trying to resolve the issue or offer any goodwill, they’ve chosen to shift the blame entirely onto me.
Poor advice, poor aftercare, and a complete lack of accountability. I would not recommend.
February 3, 2026
Unprompted review
Reply from Buttercup Farm
Hello Ken,
We emailed you as below because we did not give you wrong advice. We are sorry that you felt this way, but this is not correct.
Hello Ken
Thank you for your email.
I have looked into this for you and we have recorded that we had a phone call with you where you did tell us that you would want to add some wire mesh around the platform, which we thought would be fine as wire is quite light weight. However, you did not ask us if the platform would take the weight of sand and shingle and had you done so, we would have advised against this.
These platforms can take the weight of the duck houses that we sell to go on them, but it seems that you have added excessive weight which we were not aware that you would be doing and this has caused the issue. We can only suggest that you remove the sand and shingle that you have added on top of the floating platform and this will resolve the problem. It is also good to bear in mind that the float is made from pressure treated timber and wood being a natural product, it will absorb water and depending on how much rain, the float will sit higher/lower on the water and it has rained a lot this month so this will also have a bearing on where the float will sit on the water.
I trust this is helpful, but let us know if you need any other help.
Kind regards
Katie
Customer Service Team
Ordering was easy & quick on the…
Ordering was easy & quick on the website. Arrived quickly and well packaged. Great value products. Would definitely use again.
February 13, 2026
Unprompted review
Brilliant Service
Great price, excellent quality and swift delivery.
February 6, 2026
Unprompted review
Very happy with the vase and service received
Fantastic service. The lovely vase was delivered very quickly and was well packaged. Good communication from seller.
January 28, 2026
Unprompted review
Fast and reliable company
What a service!! Found these lamps for less than half price elsewhere. Amazing quality,and gorgeous, very speedy delivery and kept informed fron the company throughout . Would highly recommend. Thank you buttercup farm
January 10, 2026
Unprompted review
Great customer service
Great customer service, fast delivery times and prompt responses to queries. The sideboard I ordered is good quality and I would purchase from this company again.
January 19, 2026
Unprompted review
Great company to deal with
Everything from ordering to delivery was straightforward and easy. Timescales were met and we were really pleased with the quality of our planters. Our community groups will love filling them with lovely plants to brighten up the outside of our community owned sports centre. Thank you Buttercup Farm.
January 5, 2026
Unprompted review
Great service and quick delivery
Great service and quick delivery. The lamp I bought was for sale on other sites for significantly higher prices. I will definitely check this site out first in the future!
January 10, 2026
Unprompted review
Great product and service with prompt…
Great product and service with prompt delivery.
January 15, 2026
Unprompted review
Lamp
Beautiful lamp exactly what I wanted, great value arrived on time quick delivery ,packed really well
January 13, 2026
Unprompted review
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