Buttercup Pet Products Reviews 218

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as high-quality, sturdy, and well-made. Many people find the bottle holders to be a "game changer" for ease of use and appreciate the thoughtful design for pets. However, some customers were not happy with the delivery service, citing slow delivery times, issues with express shipping, and lost parcels. Some people also felt that customer service could be improved, mentioning unresponsiveness to inquiries and a lack of communication regarding order delays.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the products, especially the... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Quality

People report positive experiences with product quality. Many reviewers praise the products as well-made,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise fast... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers praise good communication, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more

Company replied

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.8

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

You will come back..

Second order, and just as impressive and well made.

April 11, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! It's great to hear you shopped with us again! :)

Rated 5 out of 5 stars

Super!

Super quick service and a great product. Both Guinea pigs love their new water bottle setup. Many thanks!

April 2, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

We are so pleased your piggies love their new water bottle set-up! It means a lot, thank you :)

Rated 5 out of 5 stars

Great Product

The product was delivered promptly. It was easily installed and a great design. I would definitely recommend their pet water bottle holders.

March 25, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

A BIG thank you for your feedback, we really appreciate it! :)

Rated 5 out of 5 stars

Lovely to deal with

Lovely to deal with. Good price and good quality. Quick delivery.

March 26, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for your feedback! It means a lot to us! :)

Rated 5 out of 5 stars

Great product

Arrived quite quickly.
Good quality, easy to attached.
Great design to attach onto wooden side of guinea pig house.

March 25, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for taking the time to give us your thoughts! We really appreciate such great feedback! :)

Rated 5 out of 5 stars

5 star service

Firstly, the website was very easy to navigate, and the different choices are clear with linked photos.

The delivery was a bit slow but we've had issues with Evri in our area - I did email in with a customer enquiry and I received a very polite response within a couple of days (my order arrived the same day as the response so they didn't need to do anything else for me). I believe that if Evri weren't experiencing issues, I wouldn't have needed to contact buttercup pet products as it was dispatched within 24 hours of ordering.

The product itself is perfect for its intended purpose and was super easy to install. Exactly as I expected it and is very sturdy.

I'd highly recommend ordering through buttercup pet products.

March 28, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

A HUGE thank you for taking the time to give us such an extensive review. People like yourself are what help this company be what it is so we really appreciate it! Thank you so much! :)

Rated 5 out of 5 stars

Fantastic!

I’ve been waiting for something like this for years that was a decent price, colourful & solidly made. So happy with the bottle holders and I’ll be eying up a hay rack if they bring out cage attachments!

March 4, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for your amazing feedback! It means the world! :)

Rated 5 out of 5 stars

Great customer support

Great customer care and support. Item delivered quickly.

March 4, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much for your feedback!

Rated 5 out of 5 stars

my 3rd order

I've just completed my 3rd order with Buttercup Pet Products and as always they are very helpful and handle order quickly and efficiently. The water bottle holders are the best yet. With over 200 guinea pigs currently in residence using 120 bottle holders, I can defiantly say I have tried and tested them. They make life so so much easier. Thanks again guys.

March 6, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

A BIG thank you for your feedback! You are a great customer of Buttercup Pet Products and we love to see what you are doing at the rescue! Thanks again :)

Rated 5 out of 5 stars

Burrercup bottle for pets

Easy to use website.
Very quick delivery and most important the item is the best product I have found and have tried multiple bottles. Very sturdy and stays in place. On a big plus my piggys love them ❤️

December 18, 2023
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is great to hear! Great to hear your furry friends are a fan too!

Rated 5 out of 5 stars

Quick dispatch even over Christmas!

Quick dispatch even over Christmas!
Holder is robust, well made and fits my c&c grids beautifully! I love that you can order different attachments for whatever your needs! So much better than the silly little wire that comes with a bottle normally! Many thanks!

December 21, 2023
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Reply from Buttercup Pet Products

We agree, so much better than the wire! Thank you for your feedback, it means a lot!

Rated 5 out of 5 stars

Just brilliant!!

I have bought many different water bottle holders over the years and none of them have ever really met expectations. This however is a game changer!! No leaking bottles, easy to change easy to install in seconds! Spot on. Totally love it!

December 17, 2023
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is brilliant! Thank you so much for your feedback! :)

Rated 5 out of 5 stars

Excellent product

I've now bought three cage-mounted bottle holders and they are all fantastic, well made products as described and dispatched promptly. I've already managed to convince a couple of friends to give them a go based on my experience!

December 11, 2023
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much for your feedback and also for referring us to your friends!

Rated 5 out of 5 stars

These are the best bottle holders I…

These are the best bottle holders I have ever used,in over 10 years of having small animals! The company are amazing,great quality, wonderful colours, very esthetically pleasing and practical, convenient speedy delivery! Definitely 5/5 stars. Jaki

December 4, 2023
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That means so much to us! We really appreciate your positive thoughts, this is why we do what we do!

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