Buttercup Pet Products Reviews 215

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as high-quality, sturdy, and well-made. Many people find the bottle holders to be a "game changer" for ease of use and appreciate the thoughtful design for pets. However, some customers were not happy with the delivery service, citing slow delivery times, issues with express shipping, and lost parcels. Some people also felt that customer service could be improved, mentioning unresponsiveness to inquiries and a lack of communication regarding order delays.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the products, especially the... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Quality

People report positive experiences with product quality. Many reviewers praise the products as well-made,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise fast... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers praise good communication, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more

Company replied

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.9

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Cage bottle holder

Love this bottle holder! No more wire holder & the risk of the guinea pigs knocking the bottle at an angle or it falling out. It's well made, sturdy & easy to attach to the cage. Good value for money from a small company who not only design but produce their products too. Wall & wood mounted versions are also available.

April 26, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for taking the time to write such a great review! We really appreciate your feedback as it is what helps us be better and better! :)

Rated 5 out of 5 stars

Really helpful and quick response when…

Really helpful and quick response when my order turned up with the wrong fixings (my fault , I ordered the wrong ones) can’t fault this company.

June 17, 2024
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Reply from Buttercup Pet Products

Glad we could help! and thank you for your kind words :)

Rated 5 out of 5 stars

for a young company they listen which…

for a young company they listen which makes a change from other companies....I had a problem and they were quick to fix it.........they might be slightly dearer than other companies but my goodness they;re product is a lot better so much so I bought another 3 bottle holders so that is 5 in tole....brilliant service and easy to contact.....would highly recommend them

June 13, 2024
Unprompted review
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Reply from Buttercup Pet Products

Hi there! We want to thank you for taking the time to write such an amazing review! It means so much to us as this is everything we strive for! Thank You :)

Rated 5 out of 5 stars

Excellent service

Excellent service, I messaged as I'd realised I'd ordered all bottle holders same colour but one of them I wanted a different colour ect pink, I messaged and they were quick to reply and they changed it fir me with no problems.
Bottles are fab and the holders are good quality aswell as such a good idea as easier to get bottle out rather than struggling with a bit if wire.
I have 2 older children with learning disabilitie and they could never manage to do the water but they can now, so highly recomend this company and thier products 😀.

June 6, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much for taking the time to write such a great review! We really appreciate it! :)

Rated 1 out of 5 stars

So glad I only ordered one to try out

So glad I only ordered one to try out, original order arrived broken so they sent out a replacement, replacement has lasted less than 4 months and broken in the same way as the original arrived, the bases are too weak and brittle to be worth the money paid for it

February 6, 2024
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Reply from Buttercup Pet Products

Hi there, we are so sorry to hear about the issues with your bottle holders. We want to get this sorted for you! Please contact us at hello@buttercuppetproducts.co.uk and we shall get this resolved! Many thanks, Jordan :)

Rated 5 out of 5 stars

Really good quality item

Really good quality item. Great customer service too. I also have two bottle holders and they are excellent too. Thank you

May 23, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for taking the time to give us such amazing feedback! :)

Rated 5 out of 5 stars

Bottle holder

Good product, arrived in good time, feels strong and keeps the bottle upright so doesn't leak so much.

May 31, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is great to hear! :)

Rated 4 out of 5 stars

Quick delivery

Quick delivery. Really good products with nice colours to choose from, I have had zero issues with mine so far! My only suggestion would be to add an option for double sided sticky bits as an attachment idea! I have a pet sideboard so I’ve stuck mine to the inside wall instead of screwed and so far so good :)

May 13, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

This is something we are in fact looking into! Watch this space... :)

Rated 5 out of 5 stars

Second time buying this product got…

Second time buying this product now got 6. Makes changing bottles easier and access for water for my disabled pig easier.

May 9, 2024
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Reply from Buttercup Pet Products

That is a lot of bottle holders! Thank you :)

Rated 5 out of 5 stars

We love these bottle holders

We love these bottle holders. We have 4 now. They make changing the water so easy, no more wires which always pop off.

April 29, 2024
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Reply from Buttercup Pet Products

That is great to hear! The wires are so annoying aren't they! :)

Rated 5 out of 5 stars

Absolutely spot on

Absolutely spot on, couldn’t find a bottle clip that fitted securely on our c and c cage and I detest the metal clips that come with the plastic bottles so these bottle holders were my dream! They are so easy to use and change the bottles out and are very securely attached to the cage. Ordered larges for my piggies and a micro for my hamster and they have made water change time so much simpler!

May 1, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

We love to hear this as it is exactly why we did our bottle holders in the first place! Thank you so much :)

Rated 5 out of 5 stars

Game changer

🩷🩵❤️Game changer for water bottles so easy to fit to cage and to refresh water, Beautiful colours available . 🙏🙏

April 17, 2024
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Reply from Buttercup Pet Products

A game changer indeed! Many thanks for your feedback, it helps us do what we do! :)

Rated 5 out of 5 stars

The product is excellent

The product is excellent and the bottles are held securely and easy to change water in bottles without fiddly wires.

April 15, 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much for your feedback! Long gone are the fiddly wires!

Rated 5 out of 5 stars

You will come back..

Second order, and just as impressive and well made.

April 11, 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! It's great to hear you shopped with us again! :)

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