Buttercup Pet Products Reviews 215

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the bottle holders, finding them sturdy, easy to fit, and a significant improvement over traditional wire holders. Many appreciate the high quality and thoughtful design, noting how the products make pet care much easier and more convenient. However, some people were dissatisfied with the order and delivery process, mentioning slow delivery times, issues with tracking, and in some cases, orders not arriving at all. There were also instances where customer service was slow to respond or unresponsive to inquiries about delayed or missing orders.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the products as well-made, sturdy,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express frustration with delayed or missing... See more

Quality

Consumers find quality to be positive, highlighting products as well-made, sturdy, and easy to use. Many... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast delivery times,... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise the excellent and lovely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied

Rated 5 out of 5 stars

I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.9

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

These are a game changer

These are a game changer. They save time and frustration. I wish I would have gotten them sooner. The Guinea pigs have started to drink more.

November 4, 2024
Rated 5 out of 5 stars

Excellent product

Excellent product, solved a straightforward problem with a straightforward product . So pleased with my 2 holders and I’ll be back for a third ! 😀

September 11, 2024
Rated 5 out of 5 stars

The BEST water bottle holders 💕

These bottle holders are such a game changer in any small animals set up! They make changing water sooo easy rather than fiddling about with those silly little wires you get with water bottles. You will not regret purchasing these bottle holders 🥰💕

August 27, 2024
Rated 5 out of 5 stars

Drinking bottles & holder

What a great product the bottles& holders are and my little piggies love them.
Such fabulous customer service by Jordan who helped me track down my parcel left by Evri in my recycling bin! Close call be got them before it was emptied 😆

August 22, 2024
Unprompted review
Rated 4 out of 5 stars

Not just for bunnies and piggies

I've only had these a few weeks for my rats but they seem pretty good. Certainly better than wire or the springs as it stops the bottles from constantly dripping. My only suggestion is, whilst I love bunnies and have a Grandbun myself, it would be nice if there could be a choice of small animal emblem please?
If these continue to last for my own girls I will be buying more for my rat boarding business. Thank you 😊

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect in every way!

This has been so helpful to stop my Guinea pigs rattling their bottle in their cage - they are very enthusiastic when drinking it was so loud before.
Installation took seconds! My partner had it attached to their C&C cage before I’d even loaded the instructions.
I wish I had gotten one sooner!

August 12, 2024
Rated 5 out of 5 stars

Great service.

The delivery was very prompt ,good packaging ,carefully wrapped ,excellent product for your Animals ,and very well made ,and designed.
Very happy with my items.

August 7, 2024

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