Super-quick response for quite an urgent custom order that I did have some queries on. Arrived quickly, packaged safely. Sometimes when a business says “if you need help contact us” you w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really Impressed!! Late one night I asked a couple of questions before placing an order, presuming I'd receive a reply the next day. These questions were answered within half an hour! Placed order and... See more
Dialogue was prompt, courteous, kind and professional. Product was as viewed and well presented and packaged. The only tiny downside was not the responsibility or fault of Butterfly Designs, but rat... See more
My parents were absolutely delighted with their 65 year anniversary framed gift. Beautifully made. Excellent service. Can’t praise you enough. Would highly recommend to anyone else. Thank you so... See more
Company details
Information provided by various external sources
A beautiful selection of family trees and other handmade gifts
Contact info
United Kingdom
- Info@butterflydesigns.co.uk
- butterflydesigns.co.uk
4.5
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really lovely item
Really lovely item. My wife thought it was brilliant. Excellent design and construction. Very safely packaged and received quickly.
August 31, 2023
Answered my questions promptly
Answered my questions promptly, and willing to change the wording as best they can. Delivery time was in the time scale they advised.
September 3, 2023
Very disappointing with this order
Very disappointing with this order, hasn’t arrived in time for the anniversary, still waiting.
I have ordered in the past and delivery was just a couple of days, was pleased with previous card and was the reason I used this site for a special anniversary card but I won’t use them again.
August 20, 2023
Reply from Butterfly Designs
Hi Maureen
Thank you for your review, due to being on holiday for a week with my family, the date your order was due to be dispatched was clearly written on the website when you made your purchase, unfortunately as I am a small home business handmade seller it is only myself that makes the cards and frames. I do normally dispatch my orders within a day or two when I’m not on holiday.
Kind regards
Annmarie
Beautiful personalised card
Beautiful, good quality, personalised card. Reasonably priced.Arrived quickly.
August 17, 2023
Reasonable prices,good quality.
Very pleased with product..Would buy again from this company..Thank you for excellent service.
August 2, 2023
We were delighted with the simple…
We were delighted with the simple quality of the design.The personalisation is excellent.
We intend using your products again.Thank you so much.
August 5, 2023
Really personal interaction with this…
Really personal interaction with this seller. I got the date wrong with my gift and she was able to send me a replacement date to change it. And at a small cost. So impressed.
June 27, 2023
Lovely product,lovely friendly service.
Dialogue was prompt, courteous, kind and professional.
Product was as viewed and well presented and packaged.
The only tiny downside was not the responsibility or fault of Butterfly Designs, but rather Royal Mail who managed to deliver a little late in the day despite Butterfly, posting 1st class in ample time. Nevertheless my wife was very pleased with her card,so, happy days.
June 21, 2023
Lovely product and very quick shipping
May 18, 2023
Excellent service and quality product
May 10, 2023
Exactly what I ordered!!
Most helpful and answered questions quickly. Service very quick and of a great quality. Would highly recommend!
April 30, 2023
Beautiful uniquely designed card
I was very please with the quality of the 60th wedding anniversary card I bought. Also the speed in which it arrived was very impressive. I would gladly recommend Butterfly Desighs
March 2, 2023
Excellent service and a quality product.
February 10, 2023
Wedding Anniversary Gift
I purchased a spare frame for a wedding anniversary gift for my wife. AnneMarie was really helpful and very prompt in replying to all my questions. Would highly recommend and will definitely use again. Thank you !!
January 6, 2023
value for money, free delivery
Easy to order, quick delivery, good quality. value for money.
January 12, 2023
Lovely product for our 9th Wedding…
Lovely product for our 9th Wedding anniversary. Excellent product and good quality. Have bought from Butterfly Designs in the past as well and would highly recommend 😀
December 12, 2022
The picture turned out amazing
December 10, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.